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January 2025 by Michael John
Great LBS (local bike shop) with particularly good mechanical service. Fixed my wonky wireless derailleur (I think the hanger was bent) while I waited, and even showed me the dumb mistake I had made threading the chain in a friendly way (which has not always been my experience with bike mechanics). I liked the place so much I bought a helmet too at a reasonable price. Will be back.
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December 2024 by John Wood
I really appreciate James and the Mend team. I bought a bike online from a distributor and had some delivery challenges. James was with me all the way and ended up offering a solution that got me out on the road asap-I’m sure leaving himself with a mess to clear up. Thanks and Happy Holidays!
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November 2024 by Conrad Kornmann
They are consistently friendly and helpful. Top notch service.
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October 2024 by Doug Roske
Not sure why people have good experiences here. I spent $320 to have a bike fixed to get it home and it had the same issue. They will be hearing from me. I'm sure this review will get the SEO treatment but they will upcharge you for things you don't need and they won't fix your issue.
Owner made this right. Will bring bikes back here.
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September 2024 by Max Lucero
Above and beyond customer service. Reasonable prices and repair times.
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September 2024 by Tim S
First time going with this local bike shop, and they did a great job! My commuter bike was years out of maintenance shape and needed a lot of work. James and crew were fast, friendly, and fair, and the bike rides like new. I had called another bike shop I'd used before and they said it would take weeks to even look at the bike. I called (mend), and had it back 5 days later completely clean and ready to roll. Will definitely go to them first next time!
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September 2024 by Rebecca White
Great service and staff was very kind. My son needed service while biking on a trail not far from store. A staff member stopped and told us about the nearby store where they fixed the bike very quickly. Would highly recommend
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August 2024 by Jeanie Oliver
These folks are great! Friendly and knowledgeable. One of the bike mechanics took the time to show me how to use my bicycle pump correctly after I called in confounded — no appt was necessary to bring my bike and pump by. He also gave me tips on troubleshooting the pump in the future if necessary.
I contacted this shop first because they once quickly fixed a stroller for my son in law when it stopped working near their shop. We’re lucky to have this gem in our area.
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August 2024 by fresca go
I try to support smaller LBS and most people really like this place, which is fine and probably the reality.
For me personally, it took almost 4 (3 working) days to get an estimate on a tune up, another 8 days before I reached out for an update, then an unforeseen warranty claim (not mend's fault and I appreciate them dealing with the manufacturer for me) pushed it out another 8 or 9 days past that before the bike was ready. That last window was not mend's fault due to waiting for parts to come in, but the process all in all was drawn out. I get it - small shop, only so much you can do in a day, it's busy in the spring, etc.
As a side note, we had texted that the wrap was going to be replaced with something else but it was reused instead (to save money / time I guess) and it's already falling off after two rides.
I was reading up on mend's history and saw some of the awesome things that they do w/ Seattle Children's and other places, so I'll leave this up for a little bit and then take it down because that's just great of them / James.
Update: James helped me with some troubleshooting, refused to take any payment, and he may continue to help with some other bike needs. I'm updating my rating to 5*.
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July 2024 by Ryan Glant
James and the gang here took very good care of us! This is the spot to go!
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June 2024 by Doug Stumberger
Great neighborhood local bike shop. Brought my e-bike (Tern GSD S00) in for service and James and staff did awesome work on brakes, drive train, etc. Overall very satisfied with service and value. A bit hard to find but a hidden gem of an LBS.
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May 2024 by Mike Watt
Mend is a great store - the owner James is a great guy, passionate about bikes, and they always have what you need in terms of equipment, parts, and services. Grateful to have the team at Mend as our LBS.
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May 2024 by John Brooks
Walked in as total unknown. Kirk helped me put together a totally cost effective & useful cable plan to swap out my rear derailleur cable! Super gracious! Super fast! Thank you Kirk! Great shop!
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January 2024 by Kato
Shotty service...I'm appalled...
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January 2024 by Jenny
This is one of my favorite bike shops in all of Seattle. Small and mighty, skilled yet approachable and generous with knowledge, some cool used builds and very affordable new bikes. I live in Rainier Beach but often come here for repairs. Don't sleep on this gem of a shop!
