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November 2023 by Brandon Smith
Been screwed over by employees and over charged on numerous accounts by employees. Management needs to take a better look at thier employees actions.
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October 2023 by Gregory Wayne Cage Jr.
I like the guy who helps me with any problems with my phone and shows me new ways to get things done.
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October 2023 by jacinta lowe
Couldn't add my phone to my line and did not have a explanation on why. Horrible Service.
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September 2023 by Cindi Nelson
Great prices, great customer service and my bill is the same every month...no surprises like I've experienced with other companies.
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July 2023 by T S
The employees at this location are complete frauds. Don’t trust them just go elsewhere!(I emailed the owner still waiting on a response)
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June 2023 by Sakiko
Diwas was awesome when we came in for help! Thank you!!
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June 2023 by kim norward
Very sincere and nice people , excellent service .
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November 2022 by JaiPrakashNarayana G
Rick has mis-directed giving wrong information which cost 3hrs on my work day.
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October 2022 by Eric Wenzel
Replaced a dead phone here today.Understand it is a difficult task, esp. to the trainee who helped me.Forget the names of the two.The younger fellow helped him out.It took not so long.He worked exactly within my limited budget.How pleasant it was to see employees teaching, learning in such good spirits.
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September 2022 by Norma Renison
I would like to commend 3 marvelous mobile experts, namely Alicia, Ike, and Roman. They are employed, at Metro by T Mobile located at 2326 Rainier Ave. S. here in Seattle, WA.They were OUTSTANDSING!!! Just wonderrfully HElpful troubleshooting My device . They deserve a substantial income; they're that GOOD and COMPETENT IT wise.?? ?
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September 2022 by Bob Bob
Constantly turns off their phone for hours when you try to contact store. Unfortunately this is what happens when a store is franchisees and not run by the actual company. Smoking vapes in the store and blowing it in front of customers. You would never see this type of behavior at Verizon or T-Mobile.
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August 2022 by Anonymous Anonymous
I just love how the Pakistani employee smokes his e-cigarette in my face when I go inside. That is incredibly rude and unprofessional. They need to terminate him. Never smoke an e-cigarette inside your store around customers. Shame on him!!!
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July 2022 by Kamel Shikh
Ace is the man to talk to. He has excellent customer service. Will do all he can do to please his customers,and solve all their different issues.They have different planes, different phones for different budgets. MetroPCS have also good coverage most metro areas, and have really good customer service.
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July 2022 by C S
On June 30, 2022 Lucia Rodrigoes sold me an Apple phone. After taking my visa and driver's license, she was standing there staring at her monitor "activating" my phone then suddenly said, "I am not going to sell you this phone after all, you ask too many questions." I said, "What? You can't do that!" But she just said "I AM" and tried to hand me $500 in CASH as a refund until I insisted she put it back on my cc. Who tries to refund people's credit cards in cash like that? The weird thing was, after visiting her I saw the charge went through on my cc but NOT the refund until I put a fraud alert on the transaction and it showed up several days later. Then the refund came through an additional 2 times as a "Purchase Adjustment" which then had to be fixed by more "Purchase adjustment charges." Very very weird. I just wanted to dispute HER charge on my credit card but somehow a credit freeze went up on all 3 of the credit bureaus for me after that although she never mentioned any while she was charging me. So I cancelled my cc and then I suddenly found that my credit card company would not just send me a replacement card unless I sent in a copy of my driver's license and SSN, which never happened before. Then my Comcast home VOIP phone stopped getting recognized as a non-smart phone at home. It's like applying for a smartphone automatically linked my home VOIP phone to some criminal's smartphone that is now pairing and taking over my desktop computer settings. I think there's some South Seattle hacking ring going on with Comcast Cable and Ting (which uses T-Mobile as a carrier). And Comcast is the only high speed internet available in that district.As to owner reply below: I can't buy one now because I stll haven't been able to get my Visa (which I cancelled) back unless I send in drivers license and ssn which is weird for a CC company I've used for over a decade and my Comcast internet connection wont let me apply for a new Visa it keeps showing up as a Mastercard application. I do not think I am reaching real customer service reps anymore they all sound like scammers intercepting my phone calls to credit bureaus and I am not able to receive emails at Comcast and even Comcast can't seem to recognize me calling from my home Comcast VOIP #...
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July 2022 by Valerie McGregor
I spoke with IKE. He works at Metro by T-Mobile on rainier. Ike was very patience and took the time to listen. He was very detailed. He addressed all my concerns. I was very satisfied..
