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October 2025 by Murat Divringi
Chris has been very helpful in showing the available units, explaining the choices and setting the unit lease up at the office.
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October 2025 by anne hendricks
I've had a storage unit here for the better part of a year and always had great experiences from the very first one to the very last one. It's clean ,easy to navigate, they always have dollies and the classical music playing in the hallways is a nice touch. I had an unexpected event happen this month that devastated me financially and I had to come in to the office today on short notice. I was full of anxiety,wondering how I was going to make my payment and worried about whether or not I had late fees after not paying by the 6th this month. I showed up feeling like a total basket case. Chris , in the office, was calm and patient ~ he took the time to explain what the process would be to close up my unit, and answered all of my questions. His kindness and professionalism completely diffused my stress ~ I was able to pay a prorated amount for the month and get everything wrapped up on the same day! If I need storage again, this is the only place I will come to get it, especially after how expedient and kind Chris was in helping me sort my storage situation. It says a lot about the business and about the employees character , when they take the time to cater to a stressed out customer like this gentleman did for me today.
Top tier service. Ask for Chris! Thank you metro heated storage! Highly recommend this place! ⭐⭐⭐⭐⭐
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September 2025 by Irene Expedito
I just rented out a unit.
It looks clean. They are very honest.
We had amazing tour with Chris.
Honestly customer service won us over. We were gonna go around and look for other places for evaluation but we ended up filling the paperwork.
Thanks Chris (Seattle location)
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September 2025 by Meredith Carter
Everyone has been so friendly and helpful! We will absolutely use them again in the future.
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September 2025 by Billybob Thorton
Very good service and great space! Easy to use and access!
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September 2025 by Genevieve konijisky
Excellent from start to finish. Super nice employees, clean facility, and convenient space! Would rent again.
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April 2025 by Bryce Buri
Conveniently located on Lake City Way. Easy in and out access and tremendously helpful staff. The manager, Cory, is great and goes above and beyond.
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March 2025 by Ted N
Staff was quite helpful describing options over the phone and then walking me around to visually see available units. Rates were reasonable considering the cleanliness relative ease of access and security. Would highly recommend
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March 2025 by M B
I had some major issues with Uber recently, with them withholding hundreds of dollars in wages from me and underpaying me and other couriers what we are owed. The Seattle Ofice of Labor Standards currently has them under investigation for this.
This caused me to be significantly late on a recent storage bill and Matt at Metro Heated Storage could not have been a cooler cat. He kept in touch with me throughout this experience and didn't badger me or act pushy, but was completely understanding. And Matt made it far easier for me to take care of my bill when I did come up with the funds.
Honestly this is the kind of professional you want working for you. Matt, I thank you and everyone there at Metro for being such great chaps! If any of you out there are looking for a storage facility that looks after their own, look no further.
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February 2025 by Margaret Friedman
Superb experience from start to finish. There is almost always someone in the office and they are always helpful. The facility is clean, well lit, with reliable elevators and plenty of dolly trucks. And a well kept bathroom! The staff really went out of their way to help me with a very challenging move out, and I will always be grateful. I only wish I could find such a good place In the area I moved to. Thank you, Tom, Matt, Heather. You guys are awesome!
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February 2025 by loutuslee
Cars keep getting stolen from the basement garage. They seem to delete every google review that mentions this though...
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February 2025 by karinnhayes
Excellent experience. I was professionally assisted by Aaron who provided a thorough walk through of the premises, available units and provided detailed information of unit options, costs and access to premises. I am confident that my belonging are safely stored and secured at Metro Heated Storage and am appreciative of the professional customer service I received from Aaron.
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January 2025 by Aaron Fritch
Fantastic staff and very secure and clean!
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January 2025 by Mikhail Lavrinchuk
I was moving from California to Washington, and it was important for me to be supported remotely at all stages! Thank you so much for reserving storage for me, during the rental process I was shown absolutely all the small details. Great guys are working there, everything is top notch!
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January 2025 by Mack Grout
Very clean, friendly staff, easy to use!
