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February 2024 by Jimmy Kim
Anytime we've needed to look for a new appliance, Metropolitan Appliance is our go to store to do so. We find that the overall customer service and the knowledge of the employees about the actual products surpasses those we've interacted with at Home Depot and Lowes.On top of that, their delivery service team is top notch. We recently got our new fridge and oven delivered and the space that the delivery team had to work around was very tight and there were a good number of complications that the team had to work through. The team removed whatever they needed to even though it ended up extending the job way past the estimated time. Most importantly though, they maintained a positive and friendly attitude the entire time. A special shoutout here to both Kyree and DJ for an A+ delivery experience!
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February 2024 by Reece King
My wife and I stopped into the store to see an appliance set in person that we planned to purchase after researching them on the metropolitan website. We are completing a full kitchen renovation (which the sales rep did not ask about) and he seemed to lose interest once it became clear that we weren't interested in the premium brands in the front of the store. The brand we asked about he proceeded to badmouth (even though it was carried in the store). The sales rep also responded rudely when he asked whether we wanted an induction range. My wife said she didn't know or care and he told us: "if you knew anything you would know you would want one." We left after less than 5-minutes in the store even though this was a special trip to visit the showroom. This was a such an unpleasant interaction that I felt compelled to leave this review and we will be placing our appliance order elsewhere.
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February 2024 by Gail Ohashi
This was my first appliance purchase from Metropolitan Appliance. I was specifically looking for a business that had its own installers vs contracted installers. Their products were also very competitive price-wise.I appreciated that Sean took my needs in mind when recommending a dryer & not trying to upsell me a dryer that had features that would be rarely used. Since I was going from a dryer with steam feature to one without it, he ensured the proper parts would be at installation.The scheduling was quick, & I received notice the day before delivery, including photos of the delivery/installation crew, Michael & Delaney (what a great idea!). Michael & Delaney were professional, efficient & quick. They were very careful of my home during removal & installation. Plus, really nice guys!!I've already highly recommended Metropolitan Appliance to friends & family.
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February 2024 by Tony Hacker
I cannot praise the entire Metropolitan Appliance experience enough. From Troy's expert, friendly and courteous assistance picking out the right washer to his setting up and helping get the washer delivered, our in-store experience was excellent. The delivery by the 'Rigatoni' team, headed up by the very knowledgeable and professional, Antonio and his crew, was not only efficient and friendly, but they're clearly dedicated experts at removing and recycling our old washer, then getting the new washer properly installed, and finally making sure everything works perfectly. Fro start to finish, the experience with Metropolitan Appliance gets my highest recommendation. In fact, knowing how great the experience is, we will be back at Metropolitan very soon to get a new dryer. A huge thank you to Troy, Antonio and José. You're all terrific!
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January 2024 by kg
Great experience and a wealth of knowledge given by Troy Anderson. They helped us navigate through the difficult and painstaking challenges of selecting a suitable brand of washer & dryer. If you’ve done any amount of research, you’ll see almost all brands and models have negative reviews, which is truly unfortunate and literally exhausting but, reality. There are multiple benefits with purchasing here. You’re dealing with a local independent business, they have their own in house delivery/install team, and if you have issues, you call and speak with them directly. Yes, they have access to Speed Queen and Maytag commercial (for the reddit bros).
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January 2024 by JDH
Great experience!
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December 2023 by Paul and Toni Read
Courteous, knowledgeable, salespeople and installation technicians. Great purchasing experience.
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December 2023 by Olin Wick
Had an excellent experience with Metropolitan Appliance. Knowledgeable and helpful staff, great communication, and timely installation. 10/10.
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December 2023 by Donald Kunz
In 2019, I decided to investigate Metropolitan Appliance (MA) because it’s a locally owned Seattle company. I strongly believe in supporting our local businesses. As of December, 2023, I’ve completed purchasing my last appliance, so now all of my kitchen and laundry room appliances are from MA. My in-store experience with consultant, Margaret, has way exceeded my expectations. Her technical and practical knowledge about each appliance has been extremely helpful and frankly, her advice made all the difference. MA’s installation team was very careful and respectful within my home and each installation went smoothly. Their motto “The Only Appliance Store You’ll Ever Need” is exactly on target. And there’s free parking!
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December 2023 by Kristin Jensen
Fantastic in-store expert help and excellent delivery / installation. Highly recommend!
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December 2023 by Loren Kronen
PurchSed our washer dryer at Metropolitan Appliance and they were super friendly and professional from the sales person to the delivery! Great communication throughout. Highly recommend.
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December 2023 by R F.
Want to buy a new refrigerator, deliver it and remove the old one. Gave up on their site. It appears other people had problems with this seller. Looks like H.D. or Loews gets a sale.
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October 2023 by Hilah Henley
Although we are early in the process, our experience with Troy has been exceptional. Everything is thoroughly discussed and explained. Jorge came to the house today for a site survey and was very thorough. We are looking forward to continued and exceptional service.
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September 2023 by Ben Hodgman
Great selection and service. I’ve used Metropolitan Appliance at two different properties over the last 5 years and have had nothing but excellent experiences every time. They have the best selections at competitive - if not the lowest - prices. Their delivery and haul-a-way teams are professional, courteous and efficient. Metropolitan Appliance is my go-to company for house hood appliances.
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September 2023 by Keith Hallock
Staff at showroom pleasant and helpful. Delivery drivers excellent, went out of their way to get refrigerator installed for us.