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January 2024 by Bonnie G.
Metropolitan Music in Kirkland offers a charming mom-and-pop atmosphere with a wide selection. Renting and returning is a breeze, thanks to their knowledgeable staff, always ready with helpful tips.
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January 2023 by Seattle C.
Abusive staff and improper, unauthorized credit card charges: MM recently charged my credit card more than $1300 for a rental from more than 2 years ago -- without contacting me or explaining the charges. When I called, they were bizarrely rude and suggested *I* was to blame. I eventually got most of the charges reversed, but I had to endure bizarre hostility. I tried to reach out to the owner to discuss my experience, but she did not return my messages. Believe the other negative reviews, and monitor your credit card statement!
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November 2022 by denise suhadolnik
My son decided to learn the flute so we are renting from Metropolitan Music and the experience has been great. We showed up and was able to rent a flute on the spot. They had everything we needed and was knowledgeable. I would highly recommend.
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November 2022 by August Laguio
These guys are great, really attentive and helpful. They don’t just crank out instruments rentals like bowling shoes at a bowling alley, they take their time w you and you child’s need. Great incentive as well w their rent to own program. Highly recommended.
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November 2022 by Tom Marshall
Excellent rental service for school music rentals.
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October 2022 by Mark Sullivan
Quick assessment for correct size of cello for my 7yo. Helpful tips and overview of the instrument. Easy on-line process for rental and rent to buy (even w size changes over time). Very friendly, good follow up.
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October 2022 by Sandy Chan Margoles
Very easy to get the rental going and everything seems to work well.
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May 2022 by jared bertsch
Need to invest in driving lessons.
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September 2021 by April Ross
Hi- I would be very wary of this business. The owner is very vague about things so I would get everything in writing. We rented an instrument for a few years and when we decided not to buy it from her she began charging us for things that should have been included in the "maintenance fee" which we were paying for.
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September 2021 by Oliver Tai
Easy to reserve an instrument for our son and make an adjustment and have it delivered to his school!
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February 2021 by Kerry Becker
That other outlet across the street may have larger showrooms, but I always feel like a stranger in their strange land. Metropolitan Music on Sunset Blvd feels like home, and I like going home!
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January 2021 by Francisco Neary
Who doesn't love Amoeba? A stroll down Height is never complete without a stop in Amoeba. I've stumbled into a few good free in store performances which is always fun!Browsing through the vinyl and cds always takes at least 1 hour... I adore this place.
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September 2020 by Derek Carr
Trying to give them the benefit of the doubt but I've had two accounting issues with them. First, they said that I missed a monthly payment on my rental and then I showed the owner my credit card statement she still didn't believe me. I'm not sure how I could have falsified my credit card statement. I ended up canceling my rental and went to Olsen Violins. They were very up front and honest with me about their charges and pricing.
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September 2020 by Robert Bishop
Working with Jean and Evan at Metropolitan Music confirms that good old face-to-face customer service lives on despite Covid.Both were responsive, proactive, helpful and friendly. I highly recommend working with them on instruments rentals.
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September 2020 by Shelley Rousseau
We’ve been using Metropolitan for our children’s Band & Orchestra needs for several years. Excellent service and a great resource. Shop local!
