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November 2023 by Kevin
This shop has been very trustworthy and helpful. I have a very old car with high mileage and they’ve done a great job keeping it on the road. They don’t play any games and prices are fair.Services: Tires
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October 2023 by Mark Mark
We love our cars, and we have been taking them to Moss Alley for years, and we have nothing but praise and appreciation for these folks. No shenanigans of any sort, just high quality, no nonsense service. Our cars run great, and feel taken care of and cared for, and it is super-easy to schedule appointments on their web site, and drop offs and pick ups are easy and mellow. In summary – I love this place, A++, recommend! ;)Services: Auto body & trim repair
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September 2023 by Noura Farra
The manager was so helpful both on the phone and in person. He showed me how to check the oil in my car free of charge and told me I had to stand up to my dealer who was going to make me do a full multi-point inspection for a case of simple reset of the maintenance minder. He could have taken advantage of my inexperience but didn’t. I’m definitely coming back here next time where I know I’ll be treated honestly and fairly!
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September 2023 by Shawn Tate
I had a bad experience with Moss Alley after years of business taking all of our families cars there. They chose to not fully warranty a water pump that we had replacedIn the last ye Even though there work failed not the part. They covered the part not their labor. That seems backwards as the labor was nearly 1 thousand dollars and the part is 30% of that if not cheaper with shop costs. It is the end of a long relationship between them and our family but we will not be taken advantage of.
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August 2023 by Paul Gibson
When your car starts making a strange sound and you have no idea what is the cause, you are pretty much at the mercy of some mechanic. I took my grumbling and complaining vehicle to Moss Alley Motors where I was told that I needed a new bearing and maybe a new axle. Not knowing what else to do I authorized both jobs. When I came to pick up my car I learned that they were able to change the bearing without changing the axle, thus saving me about half of the expense I had authorized. I call this scrupulous honesty. My car is running as of old. Thanks AJ, Donavan and whoever else worked on it.Service: Steering & suspension repair
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August 2023 by Benjamin Hillard
I had one of the best experiences I have ever had at Moss Alley Motors, Donovan is a wonderful person and takes time to explain everything that will proceed with your car. He is also very trusting and funny, two very good qualities in any person. I give Moss Alley a 10 for service and a 10 To Donovan for being a great manager.Benjamin HillardService: Oil change
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August 2023 by Ethan Tremblay
Honest auto repair shop. I recently purchased a vehicle and the shop performed a buyer inspection. They found nothing wrong and provided a timeline of future maintenance. Excellent customer service. Highly recommend for service in the capitol hill area.Services: General repairs & maintenance
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July 2023 by Jonathan Dawkins
This is a place to trust your car with, 100%. They not only do a great job but they also don't push you to get unnecessary stuff done.Big plus is that they prefer online appointments and they follow up real quick on confirmations.
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July 2023 by Nicole Karn
While visiting Seattle for work I started having engine trouble in my brand-new-to-me vehicle from a Toyota dealership. I limped my vehicle to their shop because they happened to be the nearest mechanic. I got so fortunate that the nearest mechanic was Moss Alley, in what was a very unfortunate circumstance.AJ was the mechanic who told me right before close they would fit my vehicle in, was the mechanic who took hours out of his time to get me savvy enough to talk to the dealership about his findings-a blown head gasket-, who took pictures and wrote testimony on my behalf.Everyone I spoke to at the front desk was not only helpful but patient, empathetic, and knowledgeable.I’ll happily pay their shop rates and go out of my way to have my future vehicles serviced here.Services: General repairs & maintenance
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July 2023 by Daniel Nicholas
I am an investigative journalist and left my car to gather evidence.....They told me the car would be taken inside, yet the car was left on the side of the road for hours...I specifically was not ok with the car being left outside a garage.I am also a disabled veteran and needed transportation, told them I needed an honest time frame. They took double the amount of time.When I called to complain, they refused service for future visits.The reason I am investigating them is parking concerns from neighbors....people who live in the neighborhood have trouble finding parking due to how this shop does business....they pretend to give back through BBQ.....this is only to attract business and much of the community really doesn't want an auto shop in beautiful capital hill...Especially one that turns away disabled veterans for complaining about not providing reasonable accommodation when dropping my car off....I arranged to drop in the bay due to disability....They refused and made me park down the street.This is illegal and a violation of ADA laws!
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April 2023 by Max Lata
Took my 2004 Acura in today for an oil change and a potential brake pad replacement. Very direct customer service, and I didn’t feel like they were trying to sell me on any service I didn’t need. In fact, they told me I probably didn’t need new brake pads at the moment and to come in in a few months as well as some other things to look out for about my car.The guy helping me even remembers going out and test driving one of my cars when they were released. I appreciated the anecdote. Nice peopleServices: Brakes
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April 2023 by Christina Martin
Corny as it may be, as a woman it’s very easy to feel intimidated or like you’re being taken advantage of with car repairs- but the employees at Moss Alley went above and beyond to make me feel at ease. They are extremely informative, compassionate, and most importantly honest. My car ended up needing a multi thousand dollar fix, and rather than try to lock me into an expensive repair, they offered alternative solutions that best fit my needs. I can’t recommend them enough!Services: General repairs & maintenance
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April 2023 by tony dowler
We've been using Moss Alley for everything since we bought our first car in 2001, and they've never failed us. They make sure our car keeps running, and they give us good options when it comes to repairs and maintenance. Just today, I brough my car in for an oil change, and they discovered that our brakes needs to be redone. They were able to get the work done today before we take a long road trip tomorrow. Always A+!Services: General repairs & maintenance
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March 2023 by Janet Detwiler
I've been bringing my Toyota to this shop for a number of years. They are terrific! This week I took my car in and I was positive I needed to replace the starter battery. Kendra suggested they might be able to charge it up and sure enough, they did. That saved me a lot of money and I appreciate this shop.Services: Battery
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March 2023 by Jeff Hoover
I’ve had a persistent exhaust system problem with my Honda CRV that causes the engine light to go on. They are diligent and explain things to the customer in layman terms. Great customer service and even though I don’t like the maintenance news I feel like they are knowledgeable and professional about the work. I will use them again.Service: Auto exhaust system repair
