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November 2023 by Jeff B.
They did an excellent job cleaning the interior of our car. Would go back and refer to friends.
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October 2023 by Greg V.
I am a person who takes great care in maintaining my car. I used to wax it myself 3 times a year, and was always pleased with the results. One day I decided to give Mr. Detail a try for a standard wash and wax, and after that figured maybe I should leave most of the detailing to a professional. Last year I decided to upgrade to a polish and wax service and was amazed at the noticeable difference. My car always looked great according to my neighbors, but the polishing made it look like a car still on the dealer's showroom floor. I now wax my car once a year and Mr. Detail does it twice.Mr. Detail Ballard has great service. There is no hard sell. I go in, we talk about my objectives, the manager looks at my car, and we talk about the best option for me. From this point on, it'll be the polishing service.
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July 2023 by Martina S.
It's a bit pricey, but the service was great and worth it. I made an appointment later in the day and was forewarned it would likely need to stay overnight, which wasn't a problem and helped manage my expectations. Chris was very friendly and upfront about needing to charge extra for the bug removal (after a cross-country road trip) prior to me leaving the car. He was also able to throw in a quick vacuum for $25 during a very busy day since I skipped on the interior detail services. The results of the exterior detail were top notch, and I think my car was cleaner after going here than when I bought it last year. Will definitely come back.
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July 2023 by Chipsie P.
BEWARE!!! Not at all as pictured. Maybe pics from previous owner. It's a small spot in a garage. I paid $400 for deep inside detailing. I could have done better on my own. Seat rails not done, even the dashboard was not properly cleaned! Odor not removed. Additional $75 for pet hair. They missed hard to reach spots. I don't think they have the tools to work on the inside of cars. Especially not the nooks and crannies. Chad asked me to bring the car back to be better worked on. Still the seat rails had crumbs. And hard to reach spots were not done. I didn't see a big difference. It's a RIP-OFF. DON'T COME HERE! BAD BUSINESS PRACTICE!
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July 2023 by Brandon N.
Scratched my paint like crazy, not ok for a detail shop, and especially not for the full detailer premium over a car wash.
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June 2023 by Sophia L.
Easy to schedule, reasonable pricing, and absolutely excellent work!!! So thankful for Chris and his hard work to get some nasty smell out of our car before we have guests in town. He knew exactly what to do and took great care of us. We will absolutely be back for more detail work in the future!! Thank you, Chris!!!
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March 2023 by Sandra S.
I had a positive experience having my car washed and waxed at Mr. Detail. The neighborhood has lots of options for walking around while the service is completed and I will use this business for other services in the future.
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December 2022 by Miles A.
5mo update:Zero response from business. I hope others can learn from my experience and avoid spend money at the place
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November 2022 by Jonathan H.
They did a wonderful job on my 2000 Toyota 4runner, which came in absolutely covered in mud. The interior was a mess too. I've never seen the car this clean and I was honestly shocked at how good it looked when I picked it up. I will definitely be back here with this vehicle and others. Chris was super accommodating and all around it was a wonderful experience.
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October 2022 by Cate N.
I scheduled service with the Fairmont Garage location this morning and made arrangements to drop off at 8 am. I also got a rental vehicle so that I could maintain my work schedule while my vehicle was being serviced. I was 'greeted' by Chad who let me know that he was closing due to an emergency. I understand that things happen, but he didn't try to call me and offered no assistance on where I could go/who I could call for service. I tried calling the other locations and received no response. While Chad wasted 2 hours of my morning and the cost of a one day rental car, I was able to schedule with another provider. If you need a good car detailing service that actually responds and maintains appointments, please contact me for a recommendation. Don't schedule with Mr Detail - while the reviews overall look good, un responsiveness and cancellations appear to be a common theme in recent reviews.
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August 2022 by Shawn M.
I brought my car in to Mr Detail, requested for them to restore my headlights. When I got the car back the restoration had not been completed, and in some places they left heavy sanding grit marks on my headlights. They told me it was impossible to fix because the UV damage goes all the way through. I paid for the service anyways because I like people to get paid for their work when they make an honest effort, even when things don't work out as planned. The photos captioned "Mr. Detail's" show what the headlights looked like when Mr Detail was done with them.Later when I sold the car I find out they did not make an honest effort. The buyer, who was intent on flipping the car, restored the headlights himself. He said it was a simple restoration job. The other two photos show the headlights finally polished, proving that it was in fact possible and Mr Detail did not make any effort to finish the job and still charged me anyways.Be careful, they will skip a task and still charge you for it. If anything seems like it was not completed, you should not have to pay for it. Do not believe their excuses.
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August 2022 by Will
These folks are very thorough, caring, and pride themselves on going the extra mile. I'm always impressed by their work.
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July 2022 by Dierrio T.
The business is very unreliable. I scheduled an appointment to have same day service. They informed me half day before the appointment that I have to reschedule it because they cannot provide same day service. TWICE!!! But all rescheduled appointments were recommended by them with the guarantee that the same day service can be provided. Wasted me two months to have nothing. Stay away from this business unless you can afford renting a car for a car wash.
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June 2022 by Dominie M.
This business is unreliable. I scheduled an appointment one month in advance. One week before my appointment, I was surprised to receive an email saying that my appointment had been rescheduled for a week later than my scheduled date. I understand that there can be scheduling conflicts, but there was absolutely no communication from the manager regarding the rescheduling (i.e. when would be the best time to reschedule the appointment). They gave me a date/time and expected that would work for me.
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May 2022 by Jordan L.
I'm so happy with how my car turned out! I forgot to take a before photo but it was a disaster before. The employee who detailed my car was super nice as well! He told me he might have to keep my car overnight which originally wasn't going to work for me and he said he'd try his best. He ended up contacting me pretty soon after saying he could have it done by 4 the same day. I ended up just saying I could wait until the next day and not to sweat it, but I was so appreciative that they were able to be flexible like that!The whole thing looks so awesome and the price was totally fair- I did a medium clean but there are even cheaper options if you don't need as deep of a clean. Overall I'm so happy with how my car looks and I'd recommend this place to anyone looking!
