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October 2023 by Becca Porter
They are superheros always ready to help when I need assistance.
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September 2023 by Leslie Phinney
Excellent customer service going above and beyond (especially Amanda!). Also, very knowledgable about their products. Thanks so much!!
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August 2023 by Nadine “Renaissance Woman” Nagamatsu
Popped in during an emergency, where my dog and I were many hours from home with a family member in Urgent Care. Found dogs normal food on the shelf and the representative assisting made us feel cared for during an uneasy situation.
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June 2023 by Stu Thompson
Nice little store conveniently located on north Broadway. Their much larger store is south a couple of blocks.
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May 2023 by Kelly Boone
The staff was welcoming and very knowledgeable about what I had come in for. ( Dog food ) picky eater. I left with more knowledge than I had when I came in, and was very happy with my experience there. 4 plus stars for me, only bc they didn't have anything that we came in for, however the plus is for the fact that they had plenty of samples for my puppers...
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May 2023 by Frank Buczkowski
Love this store.My puppy does too.
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January 2023 by CHASE TV
Love this store! Great customer service! My pitty always gets so many treats and lots of pets. They always send me home with treats for my cat too. Thank you for being here :)
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December 2022 by Shelby Etc
So grateful for this awesome store! Very clean, organized, good prices, and most of all fabulous staff. Special shout out to Abbie and her wealth of knowledge. On more than one occasion she's gone above and beyond to help me out and guide me towards the products I need. Definitely deserving of a raise! 5 stars!
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December 2022 by Matt Bertell
Clean store with the most helpful staff. The manager, Abbie, is very knowledgeable, and helpful. I actually live closer to the store down the street, but prefer going to this one due to the helpful and friendly nature of this store!
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November 2022 by Nicole C.
I come here often to get my dogs supplies and toys. Today was my baby boys birthday. He's the sweetest dog ever. He was so well behaved in the store but all he got was dirty looks and ignored by the team members on duty. But the other dogs in the store didn't because they weren't pit bulls. You would think people who work in the pet industry wouldn't have these biases still but apparently not. What would have been a fun experience for him quickly turned awkward when I realized he wasn't welcome. Also what ever happened to customer service? No hello how are you doing or offer to help find anything? I'm not even trying to complain like a karen but does nobody believe in service with a smile here?
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November 2022 by Xtian Gunther
3.5 stars. Mud Bay is a premium pet store that's mostly geared toward cats and dogs (and their well-off owners). They have much of the premium feed, treats and basic supplies on offer in this part of the world -all conveniently located in one place. Very convenient. They even make ID tags on metal plates for your loved pet's collar for around $10+ taxes.Prices are steep. So, if you're not burning through cash, it's not necessarily the best place for regular purchases but for convenience and quality, they are hard to beat, especially if you are looking for lots of premium choices under one roof.I must say that I do hate all of the lamb, duck and other less common dead animal foods on offer throughout, as well as the seeming total lack of vegan and vegetarian options. On Capitol Hill in Seattle, that's just lame.On the flip side, they score a few 'extra' points for their hours, being open every day until 7:30p (Sundays until 7p; holiday time hours vary).
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August 2022 by James Lescott
You can’t get authentic human care from ordering online. Unsolicited the staff helped ease some of my stress that comes with bringing an eight week puppy home. They are knowledgeable, kind and attentive with great customer service….and who cares about an extra dollar or two when you’re talking about your dog?So glad and thankful I have this place in my neighborhood.
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August 2022 by JJ Brand
Very knowledgeable and friendly staff. About to go camping and felt very good about my purchase. One item I did need to return/exchange and it was extremely easy. No hassle. I love the quality of the products sold here, I don't feel like I'm giving my dog something unhealthy/companies sneaking something unhealthy that I (as a consumer) don't know about.If I'm correct, there's a process in which all items in the store have to go through BEFORE being sold/enter into the store. Even if that isn't true, I still appreciate knowing all these products are safe and healthy. My dog definitely appreciates it and I can tell with his demeanor and overall health that switching to Mudbay had paid off. (Used to buy things from QFC or quick off the shelf items).I specifically love this little location, I don't feel overwhelmed with choices (unlike the bigger store down the road). Again, staff is incredibly knowledgeable and friendly.Love this location!
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August 2022 by Emily D.
i i wish i could give them 10 stars. mud bay has always been good to me. they provide many great products that i can't find at the big box pet stores. and just now, 2 minutes before they close i remembered that i was supposed to get cat food. i called to ask if they could hold the door because i am only a few blocks from there. not only did they hold the door (i got there at 7:32) but the registers were closed so they gave me the food and just asked that i mention it the next time i come in so i can pay. how many businesses would do that? i am going there tomorrow to square up, and i am so grateful for the staff that were compassionate to a forgetful cat mom. mud bay, you have an awesome staff. i haven't been to the lacey location but i've had nothing but positive experiences in the olympia and tumwater stores.
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June 2022 by Irlanda Garcia
Truly the BEST customer service! My dog loves going in there, even when we don’t need to go in. I’ve been to multiple All the Best stores and I always am helped by the rudest people. I recommend this place to everyone! They always give treats and are ready to answer any questions. Very happy to have this store close to my apartment.I’ve been coming here for years and the products and employees are AMAZING! And if you don’t like what you bought you can return it or exchange it.Thank you to everybody that works there!