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November 2023 by Sophia Dopherone
Sales staff is very professional and helpful. I'm teaching my dogs to ring a bell to go outside. It's really working. Max helped me out with the perfect bells to hang on my door knob. Go here if you need dog training supplies!
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October 2023 by Kyle Angle
I have a 2-year old golden with a sensitive stomach. I’ve found one brand of food that abides with his internal tract. After stopping by three separate Mud Bay locations, all of them were out of his specific food, including this location. Instead of deferring me to the next day when this brand was due for a new delivery, the Mud Bay employee Marcus, was outgoing and empathetic enough to give us a half bag of food—free of charge. Some might deem Mud Bay as “overpriced” or “over inflated” store synonymous with Whole Foods, but I’ll caveat with this—I have never met such dedicated and considerate human beings as the folks at this Mud Bay location. Thanks y’all for being fiercely passionate about what you do.- Your supporter for life
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October 2023 by Tobias Piering
We have an elderly cat who is very picky so I’m in here 2 to 3 times a week picking out different foods that he may like. Every time every one of the employees is incredibly friendly and welcoming and I always feel at home shopping here. They definitely make the local shopping experience what it should be. I am happy to give them my business. You can record everything you purchase through their system online and returns are simple and easy. They also graciously let you try out food that you haven’t tried before free of cost. I am overwhelmingly supportive of this local business and plan to continue going there regularly as long as I’m a pet owner and encourage you to do the same.
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September 2023 by Mykylie Myzak
This is the most incredible Mud Bay I have ever been to! The staff are so incredibly knowledgeable about everything they sell. You can tell they have taken the time to really learn about the products and are therefore able to help assist with all kinds of solutions for dogs, cats, and even chickens and small animals like hamsters!In addition to being extremely knowledgeable, the staff here are SO friendly, warm, and welcoming. They greeted me the moment I walked in the door (and greet all their customers as they enter!) and seek out folks to see if they have any questions or need any help. They help carry things to your car if needed, too! They are kind and understanding - when my kitten was extremely sick they held space for me and empathized with me while I cried even.Logistically, they offer 3 free cans of wet food so I can try things with my picky cats. They offer samples of treats (which makes the experience just that much more amazing!) and food. They have the best return policy if something doesn't work I can always return it and try to find a better solution. They donate returns they can't sell to food banks and shelters so it gives me peace of mind if I have to do a return they can't resell. They'll give you a hand written card on your first visit with a coupon for next time, which is great. They also have congrats bags when I adopted a new kitten that has helpful info about pet adoption and another coupon! Oh! And they told me they price match any brick and mortar store because they believe in everyday low prices!Every Mud Bay is nice, but this location is truly special because the staff and manger are awesome. I will be a lifelong customer at this store unless I move! Thank you all for caring so much about customers and making this such a great shopping experience for all.I will be back! :)
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September 2023 by Megan Codelli
My son tipped over an entire display of dog toys. ??♀️ The staff was so sweet in making sure he was okay and didn’t make us feel bad in the slightest. They even have my boys a lollipop and some stickers on our way out. This is why I love Mudbay and will always return for my pups needs. Thank you to all the employees who were so gracious to us today!
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August 2023 by Cooper Sankey
Came in to buy a shock collar for my dog who was digging holes and was instead explained that they didn’t carry them. Instead I left with a puzzle which has satisfied my boy to no end. 5 stars
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August 2023 by Blanca Mendizábal Perelló
Mud Bay is the place to go if you need anything pet related. Not only they have very fairly priced items but what is best, the team is extremely friendly and knowledgeable. They helped us get everything ready for our new puppy and their return policy is amazing. It is a clear example of a customer obsessed business. All the family enjoy going to this store. It's big, clean, has a wide range of high-quality products, the team gives you recommendations and don't try to push you to buy something or over sell unnecessary or more expensive items. I really love it and am super happy to have this store in the neighborhood!
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July 2023 by Eva McQueen
I had my first visit to mud bay today and was so impressed! the store was nicely organized and clean, and all the staff went above and beyond to be friendly and welcoming! all the staff there stopped to pet my dachshund and give him treats! they had a nice selection of treats and chews and we found ehat we were looking for with no problem. they even gave me coupons for next time and some free treats to take home. i will definitely be shopping there from now on!
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July 2023 by Peter H
They're so friendly and helpful here and I think everything is very fairly priced. My dog loves to go here because they shower her in treats. It's on of our favorite places to go.
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July 2023 by Emily Graham
Always give free samples and are sweet with our dog! They have a scale in here to weigh him too
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May 2023 by Mai
Max and Logan were SO SO helpful today. I came in 30 minutes before closing and they answered all my questions on dog food so thoroughly. You can really tell they care and are so knowledgeable about all things pets in there. I entered the store full of question, unsure about the best food to give to my newly adopted pup due to sooo much inconsistent information on the internet / from peers / vet. I left feeling confident that I picked the right food and treats for my pup. I didn’t feel rushed at all even though I came so close to closing. Definitely will be back!! THANK YOUUU♥️♥️
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February 2023 by Marta Torres
Visited for the first time today looking for advice on a specific situation/type of food. The entire team was attentive, Tessa provided extraordinary customer service and totally exceeded my expectations, I will be back.
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October 2022 by Andrew A.
Never really write reviews, but I will never patronize a different pet store company after coming here for the first time. My wife and I just got our first dog, total noobs, and we decided to go here to purchase dog food for the first time yesterday (Sunday 10/23). I couldn't have been more impressed with the staff here. Beyond excellent. The gentleman who helped us, Marcus, was incredibly patient and kind, and of course super helpful. The other two gentlemen were equally friendly when we checked out, and we left there with a bag of samples, treats, and a handwritten card welcoming us and our new dog and thanking us for our business. Truly, the best shopping experience of any kind I've had purchasing anything frankly. I hope those gentlemen get recognized, and we will absolutely be back. They mad Mud Bay customers out of us for life.
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September 2022 by Ivy Kwong
Just visited for the first time since moving to the area with my mini Aussie Mellie and Jacob was amazing and so helpful!!! He gave her treats that she loved and samples of dog food so we can find a new favorite for her. Love how welcoming, knowledgeable, and kind everyone is and am so thrilled to have found out new favorite pup-loving store! Bought treats, a new toy, and a new bone tag and Mellie and I are so happy and grateful for such wonderful care and support from Jacob!
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August 2022 by Shereen Morse
I really appreciate the team at this store. I have learned a lot from them and they have been so supportive. Special shout outs to Sammy and Max for their patience and generosity.
