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October 2024 by Maple Leung
No Emerald club different line pickup so you need to stand in line on the corner of the street. On the weekend morning it is like 15 people deep out into the street. We waited 35 min to get the car. Staff is very friendly and helpful though
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October 2024 by Andrew Treas
Lost item claim has never been followed up on. Calls to customer service yield helpful service folks who are more than willing to send management a message to call me as soon as possible, but no follow up has been made on management's part. The location doesn't have a direct phone number listed, so not even customer service can reach out to try and find a resolution.
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October 2024 by James McKinny
I waited an hour to pick up my car
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October 2024 by Nik Moeller
NO EMERALD OR EXECUTIVE!!! If you’re loyal to National don’t expect special treatment here. Everyone stands in the same line and gets same treatment. I’ve been Executive level for nearly 3 years and haven’t seen this terrible of service in the 30 different states I’ve traveled to. I will NEVER USE this location again and will make sure to complain on every level. They don’t control the line and then spend 5 minutes upselling. Having an emerald line for people that are ready to go would make the process faster for everyone. Look at the SAFETY ISSUE of people standing out almost into the street. Can’t imagine that would go well if someone got hit by a car.
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October 2024 by Sarah Welch
I had the opposite experience of the person that reviewed prior to me. There was a line but it moved swiftly. The attendants were personable and fun. They were informative and efficient - by far one of the better car rental experiences and we rent a lot of cars.
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September 2024 by Preston Ross
Absolutely disgusting, confusing, no directions at all. Area feels very unsafe lit of people sleeping on the ground outside asking for money and cigarettes. I canceled as soon as I walked in the building. Please don't book here
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August 2024 by Kenneth Smutny
They seem to struggle when it there’s a line, taking about 10 minutes to process each customer. Two people working the desk and one manager behind mirrored glass on his computer. I’m sure it is great at off times or if you’re not in a rush. This is not a standard rental location where you can quickly grab a car and go.
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July 2024 by Steve P
Very small location downtown and in a parking garage upper floor. Used as a drop-off and then a long walk to the pier for a cruise. Location a little hard to find the entrance for as it's part of a public parking garage. Friendly staff, but elevators were having issues. The walk to Pier 66 is almost a mile.
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June 2024 by Charles Wetherbee
We always have a great experience with National and picking up in Downtown Seattle was no exception. Ryan provided efficient and friendly service, in and out in under 10min. While this compact location doesn’t have Emerald Aisle, I was offered a choice between three different vehicles in the range of the intermediate class I booked. Highly recommend!
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March 2024 by The Traveling Bear
We booked straight through the National website and everything went smoothly. The car was in great condition. We had a seamless pick-up and drop-off. Both took 15 minutes tops. No mishaps or extra charges upon returning the car (aside from the toll fees). Our staff member was very friendly as well. I would highly recommend if you need to rent in the Seattle area.
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March 2024 by Kawarjeet Yadav
Great place to rent your car at in Seattle! Employees are great, and great service. I have not found any issues with them so far in 7 months of living here
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December 2023 by Barbi Bunting
I would give zero stars if it was possible. Rental location closed on us before the time for our pickup. We were left with no car and a homeless person died of a fentanyl overdose next to us as we were stranded on the street
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November 2023 by gymp91
Best car rental company I’ve ever been to. Consistently provides excellent cars and customer service.The on site team at this branch is great and I’ve always had a great experience with them. I will continue to go to national and especially this branch if I need to rent a car.
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November 2023 by Stephen Dalgleish
Great service & good condition vehicle.Blaine was very helpful & everyone else.Would definitely recommend
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November 2023 by Johnny Israelsen
Great service, thank you Sean M.
