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October 2023 by Julia Jacobs
I got hooked up with Neighbors Relocation Services via the Angie mobile app.They were able to move me two days before I requested their service. Dalton and Tyler came. They were both very friendly. They laid out floor covering to protect and keep the floor clean. I had packed everything but needed them to tape the boxes and wrap some items. They were understanding about making sure the cat didn’t get out. They even drove me to the destination because I don’t have a car!!! If. You want professional movers that go above and beyond - check out Neighbors Relocation Services. One thing - I had disassembled my bed to make things easier and once we got to the destination they would not reassemble. They only do that if THEY disassemble it. Another gotcha is they start the clock when they leave the warehouse. That’s was a 21 hour drive to my location and you pay by the hour. I wound up paying $467.86 for 5 boxes, a bed, chair, desk, lamp, monitor and coffee table to a destination that was 5min away. I don’t think that’s horribly unreasonable but it’s not the original estimated quote I got when I called initially.
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October 2023 by Not Gauge
The 3 people that were sent to unload the POD were so cooperative and easy to work with. I absolutely would recommend them to anyone needing anything moved. Lucas who coordinates the workers was also wonderful to work with. Even my sister said "Don't lose their phone number".
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October 2023 by Susan B.
Thank you neighbors moving! The team that came out to pack our moving Pods did a fantastic job. I received a courtesy call letting me know they were on their way. They were professional, courteous, and afficient. The used evey square inch of the pods.
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October 2023 by Stella Newman
Neighbors Relocation Services helped me schedule a move in just over a week and everyone there was very nice and easy to work with. The price was reasonable. And the movers, Jose and his team, were careful with my things and even assembled two pieces of furniture. I was very happy with my move. And I feel that the movers truly understood where I was coming from.
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October 2023 by Erika Rodgers
I was very happy with the service I received from Neighbors. The company was super easy to contact and book, and they answered all my questions. Tyler Cwalina & Armando Torres helped make my move easy. They were on time, careful with my belongings, and they were extremely efficient. I would definitely use this company again.
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October 2023 by Matt Steward
Neighbors was fantastic. Extremely friendly staff that was very communicative. Very efficient in the moving process and took care of all of my stuff. Not only were they on time, they were early by several minutes! Moving sucks, and they made it a great experience.
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October 2023 by Jacy Espinoza
Dalton and Tyler were very professional and quick during our move! They took great care with our items and arranged them in our home the way we wanted. I'd definitely recommend their help for anyone looking to move in the area!
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October 2023 by Paula H.
Great experience from start to finish. I had an issue with another moving co snd these guy's literally came to my rescue. Easy to work with, fair prices and quick responses. They we're super flexible as well!!
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September 2023 by Mary G.
Neighbors Moving was a great company to work with for my move across the mountains. The office staff and coordinator were communicative, and the movers couldn't have been better!Andy and his crew were prompt, courteous, careful and diligent. My move was broken into two days because of the driving distance. They loaded my furnishing the first day, then drove 6+ hours to my new home the second day, unloaded, and drove back another 6+ hours. it was a very long day for them. They were professional, tireless, and displayed a great attitude the entire time. I am so grateful to Andy and his crew for a successful move. I didn't encounter any problems, and all of my belongings arrived in perfect condition. I would highly recommend Andy and his crew with Neighbors Moving. Thank you, Andy. It was a pleasure working with you.
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September 2023 by Dan J.
The move was a disaster. The crew loading up seemed to do a great job. I sent my wife down to San Diego to meet the moving van. on the date they communicated via email and confirmed with a representative. Once she arrived we were informed that we had to wait another week and a half for our things. Poor communication to start. Had to put my wife up in a hotel in the meantime while we waited for our stuff.Delivery was a shit show. The guy checking things in was not paying attention. My rather expensive custom kitchen table (5k) was bent significantly leaning 3" lower on one side. He said "it must have come like that". I can assure you I didn't have a leaning kitchen table. He checked quickly through the list without paying attention to what came in. I refused to sign since there was damage and he didn't give me time to look through the inventory. My Jones Snowboard was missing. Both Neighbors or North American refused to pay for it. Each passed the blame to the other and ultimately said the driver checked it off so it must have been delivered. Both claims departments are awful to deal with and take their sweet time to get back to you.Look Elsewhere!
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September 2023 by Jim W.
I have no idea how this company has more than a 1 star rating. This is the worst moving company I've ever dealt with. I'll just highlight a few of the things we dealt with in our cross-country move.- Packers used 2 sheets of packing paper to wrap a bundle of 5 paper napkins but shoved a hand-made wooden lampshade into a box so hard (unwrapped) that it broke all the wood pieces- Loaders disassembled anything with a screw or bolt and proceeded to lose all the hardware they took out so now I have multiple items I have to put back together but have to find replacement hardware before I can.- The crew that unloaded the truck was like watching the 3 Stooges. One ran down the ramp of the delivery truck with a handcart full of boxes which promptly crashed to the ground at the bottom of the ramp, no worry for him, just toss them back on and keep going. My favorite is how many boxes marked fragile (marked on 3 or 4 sides) were put at the bottom of stacks of book boxes. My daughter lost a favorite item of hers because it was crushed that way.- The estimator grossly misjudged the weight of our move, was off by around 20,000 pounds. Neighbors let me know this and immediately sent me a new contract that increased my cost by $12,000 and started pressuring me to sign it. When I pointed out repeatedly that I had a signed "Not to exceed xxx cost" contract they continued to pressure for more money.I could go on for some time about the damaged and missing items. The horrible communication, the rescheduling with little notice and other issues but will leave it here. I strongly recommend you look elsewhere if you need someone to help you move.
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September 2023 by Annie Horne
We moved cross country from WA to AZ and the driver we had Neil Thorne broke our stuff, told us he would pay for it and never did. $500 bicycle broken & can’t be fixed. Don’t trust this driver! He seemed like a great person but he just lied to my face and ghosted me when I asked about the money or if he was going to replace it.
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September 2023 by Steven Susterich
I originally cotacted an alternate moving company. They did not respond after taking my information. Neighbors was responsive, informative, and always answered my questions ASAP. The truck and crew were on time, and right on to get the job done right, and in a timely manner. They ASKED questions, and never assumed what was needing to happen. I LOVE that they LISTENED always. They used as much padding as needed...sometimes more, and protected my newly finished hardwood floors. I HIGHLY recommend them, and would absolutely use them again.
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August 2023 by Jan Carter
BJ and Lucas are very polite and professional. They went above and beyond to accommodate when we had to move. We had a glitch in the day we were supposed to move on a certain day and because of paperwork we had to reschedule. They were willing to put their crew on hold until we needed them.2 days later they were there on time and ready to work. Jose and his crew are very professional and fast.I don’t intend to move any time soon and if/and when I do, I will be calling them again.Thank you Neighbors and thank you again BJ, Lucas, Jose and crew.
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August 2023 by Rai
Not the best experience, the call I waited for to confirm final details before our move never came. The movers arrived early, mixed up many of the items despite us paying extra for two crews and two trucks to eliminate such confusion as our move was a two part job.Although all of the individuals that helped us move were very friendly, and helpful, they do need more training for packing fragile items safely as many items were broken.When I called to try and give feedback directly to the local office, I was yelled at and hung up on because the rep wasn’t happy with my description of the issues. I would not hire them again.
