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October 2023 by Christine P.
I had to address a battery issue under warranty, and Raoul from NW Automotive was one of the few listed on the battery company's site willing to inspect it, even though they hadn't sold it to me. NW Automotive is a rare shop that completed the work in the exact time they quoted. Interestingly, my battery was mostly fine, but they removed some corrosion (which another shop had failed to do) and didn't charge me a cent for labor. I would return here without hesitation.
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August 2023 by Karen Shiveley
Doug and Raoul go above and beyond the call of duty to be helpful. The mechanic who referred me (almost 15 years ago) said, "I'd trust Doug with my wife's car".
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May 2023 by Steve Shaiman
Raoul and his crew have always done well for us working on a variety of vehicles and brands over many many years. They are both friendly and direct - never any bull or trying to upsell us.
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May 2023 by Charlie Castellanos
His crew has a lot of years of experience, and they are very fair
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December 2022 by Denita L.
Northwest Automotive performs high quality, affordable work. I'm so glad to have you help with routine maintenance and recommended repairs!
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November 2022 by Shayne Copeland
Know what they are doing and aren't trying to rip you off, in fact they recommended I try something that ended up resolving my issue and prevented me having to take my vehicle in for service and costing me money, I highly recommend them
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November 2022 by Ryan H.
They helped me out of a jam. I needed my battery charged. No appointment needed, and they did it ASAP. Take your car hare, they're honest, friendly and dependable.
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October 2022 by Eric Y
Great service from Raoul! I think the price is very reasonable. You can get service within just few days of appointment.
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October 2022 by Michael I.
Doug has been fantastic in getting me in, getting to the job and even getting done before promised. Get the feeling this is an honest shop with a good crew with fair rates and does not push for things you don't need, but give recommendations and suggestions on maintenance and prevention of future repairs. Communication is on point verbally, and paperwork/quotes/invoices are on the up and up. I can honestly say, this is my neighborhood shop (even though it's not in my neighborhood, lol). By the way, the only shop I encountered that said "yes, we work with aftermarket warranties". I appreciated that tremendously!
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April 2022 by Stone “Newblife” Age
800$ to replace an alternator that wasn't even bad nor was it the actual problem.....
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March 2022 by Ari Z.
Honestly this place is amazing the manager was super nice and helpful my car broke down and he went out of his way to help me and help me fix it. Super nice mechanics here.
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March 2022 by S A
Im so disappointed. I really thought id found a diamond in the raf here ....I had been calling around last summer getting qutoes on an a/c job for 99 Honda Odyssey. The manager was friendly, knowledgeable (from what I could tell) and his prices were reasonable. We paid for the a/c inspection and the cost of the repairs. We check in for picking van up, but still not fixed. We were told it still wasn't blowing cold air still and needed extra repairs. No biggie..thise things can happen.Second car we decide to give it to him to fix as well. This one wasn't holding battery charge. Finally the 2006 Acura TL wouldn't even turn over or hold any juice. The previous owners had some fancy stereo wiring leftover and we thought that was the source of the problem. We had the car towed in early February and its still there and still not fixed. We have ordered our own parts from Acura thinking its faster because we had vacation February 24 & 25 which was missed. Today is March 12. Not only did my vacation not happen because of no car but now we are having to call in and check on status of car which come to find out the new 500$ fuse box didnt fix issue. Now they offer to charge more and just slap a switch we have to remember to turn on and off so it don't drain new battery. Sounds kinda like same story as van. Paying for another high priced inspection from auto mechanic shop should be an incentive to avoid paying for something that doesn't need fixing in my opinion. Now we are out 500$, a vacation that couldn't happen, time and pure consumer misery.At this point, i wish i had my car sitting on the side of the road again. Including the tow expenses and mechanic expenses back in my bank accont. Then I'd rethink this ordeal.
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January 2022 by B B.
These are my usual mechanic and I'm always happy with the service and patience there. I don't know anything about cars so I need extra help to understand when there's a problem. I felt moved by their kindness today (which is actually pretty typical and I should have done this earlier) and felt inspired to make a review. Just got my oil changed with a safety inspection. I had a small problem with my grill which they called to ask if I wanted fixed. They were honest and admitted it was good to have done but mostly cosmetic and quoted the price. When I picked up my car they had done the grill fix for free, which was already pretty great. The real highlight of the experience for me today was this: I'm high risk and pretty scared of COVID so I was hanging out in the doorway the entire time like a bit of a weirdo but the person at the desk was very kind and just brought everything I needed over to me so I didn't have to come all the way in. They even put my credit card and car keys in an antiseptic style wipe when they handed them over. Thanks!
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November 2021 by Virginia Tovar
We needed a check up for our car and they did it very good and fairly fast! Prices are also competitive. They didn’t try to sell us extra things that the car didn’t need, so that’s highly appreciated. We will definitely use their services in the future!
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November 2021 by T Ridley
Honest work & fairly priced along with good communication. I will be back.
