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April 2023 by kate lewis
Wonderful customer oriented company to works with. Unique and quality selections and top-notch customer service. 100% repeat customer here
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July 2022 by Irina Zhilina
Nice selection of dyed silk ribbons and friendly customer service.
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June 2021 by madelyn may
SHADY COMPANY! I contacted them about custom printing & they sent me the necessary custom printing services required so I placed my order. After I paid they messaged me & said I owed them more money than was originally disclosed, so I just asked for a refund instead. They refused to refund me even though they didn't provide me with any custom printing or my tags!When I placed my order I sent them the artwork that I wanted printed- they made no alterations or custom designs on my original artwork. They literally just took a blurry screenshot of my exact artwork & sent it back to me and said that was the reason they couldn't refund my order was because they provided me the "service" of sending a screenshot of the art I had submitted. They did NO test prints of my order, literally no materials were wasted on their end. I literally got NOTHING for the money I spent & I have proof of all of this. I tried to compromise & asked for just a partial refund and they refused even though they never gave me the custom printing service I paid for. They're rude, greedy & completely irrational people. If you want confidence in the money you spend on products or services, don't shop here. They are dishonest.
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January 2021 by Stace G.
Horrific customer service. Deplorable. I found this company on Etsy, where they sell "flower seed paper." I was stunned to discover the exact same paper on Amazon, in larger quantities, at a cheaper price. I approached Kevin/Lori/"Fiona" about this concern, and they claimed to be the Amazon vendors also. However, I contacted the Amazon vendor, located in a completely different state, and confirmed that they have no affiliation with Of the Earth. Hmmm.... Please be aware that this company greatly overcharges for shipping. I needed two rolls of paper for Christmas wrap, and wanted to support small business. I made it very clear to Kevin/Lori/"Fiona" that I needed them by Christmas. He/she/she strongly encouraged me to pay a whopping $18.50 for expedited shipping for possible delivery before Christmas, making the grand total for two rolls of paper and expedited shipping $44.72, an exorbitant sum that I was willing to pay in a pinch for it to arrive on time. But you guessed it: the paper did not arrive on time. By Christmas (a week later), the tracking number indicated that the item was mysteriously still "on its way" to a USPS facility. We're talking Seattle to San Francisco, so not a great distance. The sellers were extremely apathetic, unapologetic and dispassionate; they claimed that they were unaware that I needed it by Christmas, refused to acknowledge that they had encouraged me to pay extra for expedited shipping, and had no interest in working together to arrive at a resolution. When the item finally arrived (after Christmas), I immediately sent it back, as I no longer needed it. I suggested that it would be fair for us to compromise on shipping costs since they encouraged me to pay the expedited shipping; I would never have purchased the item without their encouragement, yet it still failed to arrive in time. They refused any sort of compromise whatsoever, citing that it "was not [their] fault" that it did not arrive. That is questionable, as I have no proof that they actually shipped it when they said they would - only proof that a shipping label was created - but even more to the point is that it was most certainly not my fault either. It is the seller's responsibility to ensure that the item gets to the customer. Why should the customer be punished? But they did not care, and would not budge. I was far more upset by Kevin/Lori/"Fiona's" attitude than the fact that the products did not arrive on time. Is this company so strapped for cash that they could not spare even a couple of bucks towards shared shipping to keep a customer happy? Even on general principle? That's just the wrong attitude for a small business owner to have. Bad look. I did not resist, but simply requested to see proof that the shipping fees were actually $18.50. No reply. To my third request, they finally responded to say that "we have reached the end of the line - I can't do anything more to assist you." So... there is no proof of the actual shipping fees. Do they buy on Amazon to sell elsewhere for a profit? Are their shipping fees legitimate? Caveat emptor!
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November 2020 by todd farris
This artsy shop is a locally owned business run by a super nice family. Great paper products! I love the seed paper! Their ribbon is amazing! Kevin is kind and responsive!
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November 2020 by Seth Martin
Amazing service, paper, and people. Great for invites or crafts
