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February 2024 by Michael G.
I make a visit on each Seattle visit on the off chance they have something I may need. Quality merch and very good service. Check out their website for current hours and sales.
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December 2023 by Gideon Smith
A friend turned me on to OR clothing, and I'll never buy a pair of jeans again. The work pants are comfortable and more durable than denim. I had a 1 inch cable snap at work, and catch me in the leg. I had a nice bruise, but the pants didn't tear at all.
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December 2023 by Freddie Stavins
Return experience way better than others have noted recently - dropped off an item I had ordered online in the wrong size. Woman helping was super friendly and processed things quickly. They handle returns out of the Des Moines location, but were able to send it there for me.
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December 2023 by Tania Kenner
Lots of options in stock! Great gear! Easy access and parking. Easy to get back on I90.
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November 2023 by Shafeen Mahmud
I was gifted 2 jackets and my friend sent me the receipt telling me to just pick out the correct size if it didn't fit. They were several sizes too large so I went in to the store for an exchange and they told me that they could only return the item and the person can reorder for me but they had no way to just place the order for a different size.I didn't know this was their policy which is....pretty dumb (to put it politely), not everyone has the time of effort to do this? While that's not the case for me some people would rather just accept a gift and never use it (which is such a huge waste of money and resources) rather than harrass the gifter.Anyway, I like O/R gear, but I will not be purchasing gifts through them or their website anymore. I might buy their stuff if its in REI but this is not an acceptable policy to me.
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November 2023 by Harrison D.
I came in looking to find my correct sizes to order online. Staff was very friendly and helpful. Will definitely be back!
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October 2023 by Gregory L.
Currently writing this review from their parking lot because the store was locked 15 minutes before they're supposed to close. Store is supposed to be open until 5pm, but their phone reception desk to be buzzed in closes at 4:30 apparently. Wild. This is the second time I've been here and unable to get access to the store because their hours online don't reflect what's posted on the door. I won't be back.
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October 2023 by Chris Lee
ORs gear has kept me warm for years even when I was an Arctic Paratrooper in the Army but lately their customer service is really giving them a bad name. I have called for weeks during open hours and gotten told they are closed, the automated system just hangs up, and nobody is responding to emails. What's going on over there y'all?***Thank you for replying to my email on the 2nd. I understand that being short staffed can impead customer experience. That issue was resolved. However I would love if I could get someone to reach out for my current question that I have been calling about.
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October 2023 by Brooke Galvin
Very poor quality. Untrustworthy company. Would not recommend buying anything from them.
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September 2023 by Roman
Outdoor Research has a top-notch collection of outdoor clothing and gear. Most often, you will find discounts on their products, and I love that about them. Their collection is both for males and females. You can really feel the quality that they offer is really great at the price you give. It's a reliable company with a warranty on the products. Plus, the staff here are super helpful. You may also try the items as they have a dressing room in the corner.
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September 2023 by Joshua Walther
OR’s flagship store. The staff here are always very nice and helpful. They are well informed and use the gear. They have a few parking spots off street for parking, but I wouldn’t expect to get one on a busy weekend. They are SODO, so there is plentiful street parking most hours. Small shop, but they carry most of the gear you find online. The sales don’t always match the online ones so make sure you check their website to get the best price before you buy
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August 2023 by Erik Meyer
Incredibly rude staff. I think I'm done with Outdoor Research. I received a pair of ferrosi shorts for my birthday recently that were a size too small. I do not have the receipt, but the tag is still on them. Haven't worn them. I stopped by the "flagship" store today, excited to exchange them for the right size, and look at the other merchandise.When I explained I didn't have the receipt, but asked if I could exchange the shorts for the next larger size, the guy at the front literally sneered at me, and then said "did you really think you could just come in here without a receipt and exchange clothing. How do we know it's ours?" I said it's clearly Outdoor Research, and it has the tag on it. He just shook his head, and said it would mess with inventory.So rude. Horrible policy. I've spent a LOT of money over the years at Outdoor Research online, but now I'm done. Having a complete j*** on the floor at your store has cost you business from a previously happy customer.
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July 2023 by Becca Andrus
I love outdoor research products, but it’s hard to convince myself to shop at the flagship store given the unfriendliness of the staff. I would recommend purchasing products online or from REI if you prefer to try things on.
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July 2023 by Ben Verde
Used to be a fan of this brand but... $99 for a single short sleeve shirt. Absurd.
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June 2023 by paul bragg
Was bought a flannel shirt from here, the quality is apauling. I have 20 year old shirts that look better than this did after a month. Half of the button came off and the material looks like a ragdoll with threads hanging off everywhere. Contacted customer services, heard nothing
