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October 2023 by Doc J.
Elliott Ave location is convenient and easy to access in a pinch, but over-priced, and sloppy work.
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October 2023 by Dylan Dias
Highly recommend the Elliott Ave - Pep Boys. The service manager John is AMAZING. In a world where the art of customer service is often forgotten, he exemplifies it. Caring, thoughtful, and friendly. And timely communication.The techs did a fine job mounting 4 tires. They were short-staffed so it took longer than promised but hey it's near lower Queen Anne - so lot's to do like the QA Beer Hall and Far East Cafe. :)This is a great tire shop - go there!
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September 2023 by Jeff Stone
We have been using Pep Boys to service both our 2006 Lexus RX and 2013 GS350 for two years. They do a great job and are very good at keeping us informed as the work progresses. John at the front desk is very friendly. Scheduling is always easy. Highly recommended.
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September 2023 by Michelle Lee
Worked to drop off my car with John in the morning. He was professional, honest, and trustworthy. I’m always worried about who I leave my car to, but I would 100% come back here for any service. They act with integrity and I absolutely appreciate that.I came to drop off my car because I needed to get my alignment checked after getting new tires and experiencing some weird issues on the highway. I also scheduled online to have an alignment done if needed. They called back in 3 hours and said they checked everything and it looks good. An alignment didn’t need to be done. They were honest, straightforward, and very communicative. Made sure that it wasn’t some other issue and didn’t charge me since there was nothing wrong.I would absolutely come back here for anything I might need. It’ll be my go to shop now. Thanks John!
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September 2023 by Chad Nijim
Ryan was professional and took good care of my car for a tire install. I ended up ordering tires from a third party and having them delivered to Pep Boys. The whole process was easy and it was very easy to get ahold of somebody from the store to get a status update. Ryan even found the lug bolt covers in my trunk and installed those!
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September 2023 by Marina McBride
After a few failed attempts to fix my car's low idle, audible chugging sounds and heavy vibration on our own, I took my car in for an engine diagnostic. The interactive complimentary vehicle inspection report is a huge plus. Before they called to tell me what repairs were needed, I was able to see what was discovered using the link in the text report. This gave me time to shop around without wasting money on a second opinion and it allowed me to establish a baseline price in my mind based on my Google findings. When the Pep Boys team called me and verbally conveyed the findings along with an estimate, I won’t lie, I was shocked. However, the interactive visibility had prepared me for that expense and essentially led us to proceed with the repairs. In the current economic situation, I really appreciated the cost and value of the services. I truly believe that the team went above and beyond to accommodate us; small actions leave a significant impression. I can confidently say that based on this interaction and previous ones, I will continue to return to this location specifically. Thank you, guys, for all your hard work and communication.
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August 2023 by Marina M.
After a few failed attempts to fix my car's low idle, audible chugging sounds and heavy vibration on our own, I took my car in for an engine diagnostic. The interactive complimentary vehicle inspection report is a huge plus. Before they called to tell me what repairs were needed, I was able to see what was discovered using the link in the text report. This gave me time to shop around without wasting money on a second opinion and it allowed me to establish a baseline price in my mind based on my Google findings. When the Pep Boys team called me and verbally conveyed the findings along with an estimate, I won't lie, I was shocked. However, the interactive visibility had prepared me for that expense and essentially led us to proceed with the repairs. In the current economic situation, I really appreciated the cost and value of the services. I truly believe that the team went above and beyond to accommodate us; small actions leave a significant impression. I can confidently say that based on this interaction and previous ones, I will continue to return to this location specifically. Thank you, guys, for all your hard work and communication.
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August 2023 by Cassie Kelley
This location was recommended to me for their great service and they did not disappoint. Dealing with car issues is never fun, especially when they’re unexpected, but these guys made it pretty painless. They’re a busier/smaller location but I made an appointment online which made it even easier. John is super friendly and welcoming and he made me feel at ease during a process that can be really stressful. I found my new shop! Thanks again guys
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August 2023 by Alfred Sin
I've come to this Pep Boys location for tire rotations several times now and they've been great - they are courteous, knowledgeable, respectful, and have great attention to detail. For example, they've helped mark current and future tire locations for my tires in doing a 5 tire rotate.I had a tire emergency today (noticed a gash down to the cords in one tire, rendering it effectively unusable) and Ryan was able to slot me in on short notice and swap it with my full size spare on the spot. While this isn't the most labor-intensive operation, the fact that Ryan was able to set aside some of his own time during a clearly busy time of day speaks volumes to the service here. Super super appreciate these guys here, they've set the bar for high for customer service.
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August 2023 by Steve Johnson
I had a sudden tire blow out on Elliott. This location was the nearest shop to the accident site. I pulled up 15 minutes before they closed, they told me they would do what they could to help me out. They were able to replaced my tire, without even pulling my vehicle into the bay. They kept working on the other vehicles in the shop and the one free tech was able to get my tire replaced with all of their bays full.They could have easily told me they were booked and could not help. Instead they did what they could and prevented me from having to get my car towed to a different shop to get my tire replaced.A+ service at this location.
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August 2023 by Ellyn Russo
I brought my car in for a last minute tire repair. I had amazing service from John and Jonathan. They were speedy, communicative, efficient, and friendly. I appreciate their help and will be coming back for any future car repairs needed.
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July 2023 by Lauren Perucco
Pep Boys service was fantastic and quick. They fixed a tire and changed the oil in a few hours. I previously went somewhere else and waited almost 6 hours just for an oil change. We will continue to bring our business to Pep Boys moving forward.
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July 2023 by judy ortega
First, I highly recommend downloading the app and scheduling your appointment. The check-in process is so much easier when you arrive and you will receive updates on the status of your vehicle. Special shout out to Jonathan @ the Elliott Ave location who was incredibly thorough and efficient in servicing my car, not to mention, I was in and out in under an hour.
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July 2023 by malik khan
Pep Boys did a complimentary inspection on my entire car, which is exactly what I needed after a roadtrip from NY. They were very accommodating,; I believe John is who worked on my car and he did a great job!
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June 2023 by Veronika Istomina
This is a 5 star service indeed!The personnel was really attentive and helpful! I came to resurface rotors and they look like new now!
