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October 2023 by Michelle P.
I used to love coming here. This WAS my go to pet store. I spent thousands of dollars in here. All the sales folks were always helpful to me and very kind. Then one day I had the owner check me out and I did not have my card with me, so called my husband to read our card to her - I have done this before and all the other sales people are very pleasant and take the phone and run the card thru for me. The cashiers can see when they pull my phone number up for frequent buyer rewards, that I come in almost every week and spend a hundred or more each visit. This time, the owner looked at me like I was trying to hand her a dead rat! I told her what was happening and she said in a very snippy tone, "Why?" I said, "Because my husband has our card and will read it you over the phone." She said nothing, but shoved the card reader at me. I looked at it confused for a minute not understanding. She said nothing. Meanwhile other customers are looking at us and it was quite embarrassing. I asked her, "Do you want me to use this to charge the card manually myself?" "Yes," she said again very snippy. Having never been a cashier in my life I had not used this machine, but I guessed my way thru it and handed it back to her. She said nothing. I then took my package. I quickly remembered I had forgotten to ask about an item I was looking for and mid-sentence turned to ask her. She had quickly moved to talk to another customer and greet him kindly. She looked at me, in annoyance, "I thought we were done." "Never mind, excuse me." I said kindly as I could. Mind you this has always been a place I enjoyed coming. I am disabled with MS (I have come in here with my can and in a wheelchair) and animals are my world now. I own four rescues and care for many other animals. I am sad to say, the way I was treated today I will NO longer shop at Pet Elements. I wanted to support a local store. But, I'd rather shop at home on-line than be treated with that much disrespect and disregard. Please realize, you never know what your customers (or anyone) are going thru or why they may need to do something differently one day to the next. If they have shown to be trustworthy, repeat customers who spend a lot of money in your place of business, treat them as if they matter. I left feeling so terrible and all I did was go shop for food for my furry family members. Hello Chewy.
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October 2023 by Megan F.
I always receive excellent service, but today was above and beyond! All my questions were answered, and the product she recommended was a hit with my picky cats. I love my neighborhood pet shop!
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August 2023 by Michael Maine
Just love this place. Took my daughter that's 12 to get all she needed for her Betta tank. They were so helpful and just seemed happy to be there. Anyways we bought our fish but we were not ready for it. They held it for us for over a week. When we came back there was this super nice gentlemen that was being very helpful and telling us he would give us a bunch of coupons. He ended up being the owner. It was just a great store and a great experience.
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July 2023 by Renee J.
Very friendly had everything we needed well-stocked! Prices are competitive! Super knowledgeable. Very helpful.
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May 2023 by The Spicemoons
The staff here are helpful and knowledgeable. So many choices to be had. I would choose Pet Elements over the big-box pet supply stores any day.
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March 2023 by Jen Jepsen
Pet Elements truly cares about pets and their well-being. They aren't afraid to spend time to talk with you about what your pet needs and really problem solve how best to help. My cat has IBS and it's been a journey to find the right food that will help her feel better. Pet Elements has been there every step of the way and provided support for her as we figure out what her stomach can handle. Can't recommend them enough!
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February 2023 by Lestat Tistics
The friendliest staff, ever! My rescue dog is shy, but loves treats and every single person who works here is so sweet and patient when giving her treats and attention. I really feel like they care about your pets here, which is shown both in how they interact with animals and what they stock for them. By far our favorite pet supply in all of Seattle.
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December 2022 by Jennifer Huddleston
Kris at Pet Elements put the biggest smile on me and my pup’s face! She was super helpful with a particular product I was looking for and after hearing about my poor pup’s split ear, gave him some treats on the house. Everyone is so kind, helpful, and a joy to be around. Check out Pet Elements for all your pet needs!
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October 2022 by Jeff Brauns
Large selection of dog & cat products, very large selection of dog treats. Knowledgeable and friendly staff. This is our new go-to pet store after Pet Pros left Westwood Village.
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June 2022 by Blake Thompson
This place is great! The staff are all so friendly and they have everything we need for our cats at reasonable prices. Check out the Da Bird toy, cats love it!
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June 2022 by Agustina Cartagena (Astroseeker)
I love everyone who works here, great variety of cat food, and they gave my gorgeous queen of a cat some free food a few months back when i brought her in, because they recognize royalty when they see it.
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April 2022 by Karleen Brigham
Always a great selection of the best dog food and friendly staff.
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March 2022 by Yalined Rohena
Some stuff you can find cheaper here than other pet stores. Good polite staff.
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February 2022 by Deidre DeMerritt
Always so friendly and helpful. While they have great selection, they also make the special order process a breeze!
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February 2022 by Shawn Marie Paris
Gourmet brands and so trats by the oz. Dog welcome inside to choose toys and snacks
