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February 2024 by Amy W.
All staff are so friendly. Local small pet store, so they are a bit pricier, but I like to purchase as much as we can from them. We've worked with two groomers only. Our first groomer was wonderful but she moved away. Michelle is our current groomer and she is fantastic! Michelle is super caring and respectful of our dog anxiety levels. Michelle gently works our pup to follow her or allow her to pick her up.
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January 2024 by Brian ..
Let me just keep this semi-short. We took our dog, Otis, to groomed at Earthwise in which had been our go to groomers, until this point. It had been a long time since we got Otis groomed so when we booked an appointment here we basically got him shaved down. Everything was perfect until a couple days ago when I noticed Otis would like at his genitals, so out of my curiosity I was wondering what it was. It turns out that there was a small irritated slit at the tip of his genital. First thing I thought was, "He hasn't had a haircut in months, no necessary doctor visits, this had to happen when they were shaving him down." So very politely, my friend had reached out to Earthwise regarding this issue. Me knowing ALREADY that they'll deny any accidents happening, they suggested to get him looked at and also offered a cone for his head so he doesn't constantly lick at the slit. (Btw, it turned into a scab) Although it was a kind gesture, it still didn't make up for the incident that they "didn't" do. Now this was something I did not want to let go of because they did not want to be held responsible for accidentally cutting him. Mind you, if all they did was let us know then this would have been no issue, but they decided to carry on as if nothing happened. We replied back in the most polite way as we could without being furious for a partial refund, or even just a free grooming when needed, but they denied due to the agreement that was signed. Okay, understandable. What I don't understand is the next response: "Although we adore Otis and have enjoyed taking care of his grooming needs, after reviewing your history with us, it seems we would not be the best fit for him moving forward." So tell me, why is it that Otis wouldn't be the best fit? Is it because I brought this issue up and Earthwise does not wanna at least OWN up to it? Out of all the times we have taken Otis here, it has been NOTHING but GREAT feedback on how he was during grooming. I loved Earthwise, but they aren't honest people. So be careful.
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October 2023 by Jessica S.
We came here several times and had many positive experiences. They made some small mistakes a couple of times that I pointed out and I think I upset someone because one day they called and I was told they had black mold and had to shut down the location. They canceled all my future appointments. However two weeks later I found out from a friend that her dog was still being groomed there. I called many times trying to talk to the owner but he never returned my calls. Then I was told that they would not take my dog back because I was rude to the groomer which I never was. What was most frustrating is that the manager LIED ABOUT BLACK MOLD or maybe it wasn't a lie and they are operating with the mold, who knows! I also never understand why the owner of a business wouldn't want to talk to an unhappy customer. Regardless, my friend who referred me here and I both found a much better and honest groomer!
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July 2023 by Tara L.
Today was the first time I brought my very skittish dog in for a nail trim. It's usually a nightmare and he's stressed and I'm stressed... today was so different. April came out very positive and let Tinker choose how to meet her. She brought him back out in about 10 mins, and his nails were nice and short and he wasn't traumatized! Also, the store is nicely set up, and the person at the front desk was very helpful and nice and chatty. I will definitely be back!
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July 2023 by Jessica P.
It's nice that they text updates and have my cc on file. I just drop my dog off and pick him up, it's super easy. It's a nice pet store too so dogs are distracted by the treats and maybe aren't so terrified. Staff is very friendly and the groomers do a good job. Have been there twice since moving to Seattle and will definitely bring my pup back again.
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June 2023 by Christine T.
Staff and Groomers are so friendly. We've booked out our golden doodle every 5 weeks until November to maintain and it's been an amazing experience. You still have to do your brushing every couple days during the week, but that comes with owning a golden doodle. Groomers are so gentle and communicate with you during the appointment. Mine sends me update pics and ask if it's okay or if adjustments are needed. Love earthwise!!!!
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June 2023 by Erin Y
Took my dog here today to see April for a nail trim and was so happy that she was able to trim all nails. For context, my dog is 2 months out of the shelter and VERY fearful when it comes to nail trims. The vet couldn't do it, they tried twice on sedatives and 2 people restraining him, a 10 lb dog. April was a true pro, she didn't give up through all the wiggles and my dog wasn't traumatized after the process. Highly recommend.
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May 2023 by Clara M
My dog hates getting her nails clipped but has no trouble when Ryanne does them. So happy to have found a spot I can trust.
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May 2023 by S J
Had a great experience with my pup’s first grooming appointment here.
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April 2023 by Emily Graham
Great pet store but didn't have as many options for hard chews for our dog. Friendly staff and really convenient location!
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February 2023 by Allison M.
It took a long time to find a skilled pet groomer willing yo trim our dogs' nailsas a stand-alone service for a reasonable price, but we finally found Earthwise, and are so happy to have finally found the quality of service we were seeking at a great price. A big thanks to the wonderful groomers working at Earthwise for doing such a great job!
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February 2023 by Scott Z.
EarthWise helped me out of a grooming jam, I really appreciated it. Very friendly staff.
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February 2023 by Margaux J.
Positive experiences with staff every time. They also offer nail trim and grooming services.
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February 2023 by DJ V.
Laura was very nice and helpful. Great smiles go a long way as far as customer service. Got me in and out and on my way efficiently and was quite knowledgeable. Thanks Laura. I'll be back
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December 2022 by Maddy Berkman
Groomer Sarah is phenomenal!!! We are lucky to have found such consistent and incredible grooming services!
