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March 2024 by Randy Cerf
Outstanding customer service from Janelle. I appreciate it.
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March 2024 by James Robinson
Janelle was SO very kind and accommodating when I needed to rent a storage space! She immediately welcomed me, and walked me to the available storage spaces that were available at the Capitol Hill location. When I decided on a unit to rent, Janelle quickly and efficiently helped me secure the space while making me laugh throughout the entire process. The Capitol Hill Public Storage location is THE BEST!!!
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March 2024 by Michael Lin
Janelle was super helpful in giving me a tour and walking me through the process!
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January 2024 by Jessie Fletcher
Janelle was super helpful. When movers wanted to charge me an additional $250 for carrying distance, she immediately found me a space closer to the entrance. Everyone I spoke with at Public Storage was kind and very customer oriented.
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November 2023 by Robert Guthrie
Very helpful!
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November 2023 by Chris Pleg
The manager at this Facility is very helpful. Even though I was not able to get the storage unit that I signed up for because I didn't figure the measurements correctly, and the time I showed up the office was closed. I was able to get the storage unit I needed the following morning.The manager is very thoughtful of people's safety and even though she has policies that people have to follow. Her customer service was very respectful.
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October 2023 by Iulia Codoban
The only elevator in the storage building is not working. I has to carry heavy items 4 floors up. This is not acceptable for a storage service. What I am supposed to store here? Feathers? Disregard for customers.
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September 2023 by Lindsay Tooley
Oh man this Public Storage has saved my butt! I was looking for something available NOW and they had a unit available, a deal on the first month, the staff is awesome, and they gave me a great introduction tour - highly recommend! Very happy I found this location.
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August 2023 by Frances M. Galioto
VERY , very CLEAN ONLY HAD 1 PROBLEM NEED A MAP OF THIS PLACE FOR ITS WAY TOOO BIG . ITS LIKE A Labyrinth I WENT IN CIRCLES FOUND OUT I WAS IN THE WRONG SECTION I HAD TO GO THREW Another DOOR . Lol funny now then I was sweating. When found it also very clean. Only this place opens T 6am and closes at sharp 6pm, Sundays 5pm. No extensions to go there later like after work. Nope . Also the gate closes real fast. If on foot like me I live around the corner put code gate opens and if not fast enough it starts to close . If you think a bull can push ya down look out for the bull gate . I as I said wasn't fast enough gate started to close I was almost in when boxes of mine fell and the bull ate them just kept going like the energized bunny. BUT ITS CONVENIENT . Looks SMALL ON OUT SIDE BUT WHEN YOU Realize THAT IT HAS FOUR FULL FLOORS. WOW I WAS AMAZED . COME TO THIS PLACE You'll LOVE IT.
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August 2023 by mae
janelle has great customer service, helped with everything i needed to move, best sense of humor (had great laughs)i hope you get to go to the beach soon!!
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June 2023 by frankie
definitely the worst experience i have had with a storage unit facility. my friends and i were moving out of our dorms for the summer using a uhaul; it took us a lot longer to pack everything up and get it in the truck so we didn’t get there until a few minutes after 6pm. i understand hours are hours, but there was another van waiting for access and an employee was still present; we were clearly distressed and explained we couldn’t come back the next day because our flight was at 7am and needed to be at seatac by 5am (well before opening). my friends and i, and the other van were turned away, even after explaining our situation, and were given no help, exception, or suggestions. the employee there was also very rude and shared no sympathy or understanding, or even explanation for why we couldn’t just take 20 min to store our stuff. we had to extend our uhaul rental from 730pm to 12am, and drove 40 miles out to store it at a relative’s place in the middle of the night. definitely not coming back to this location anytime soon.
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May 2023 by Michael Park
Janelle is amazing. Keeps the facility super clean and a pleasure to work with. I really appreciate her and always hope to get to deal with her when it comes to my storage needs.Thank you Janelle!Hope you find your Newport, OR wherever you are in life.
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May 2023 by Katie Ward
We had a wonderful check in process at this public storage location today. Janelle gave us a tour of the facility and made the check in process extremely easy and seamless. She also has a great sense of humor and my fiance said she "made my day"
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May 2023 by George B.
I just moved in, and the customer service at the front desk was great! Everything was explained very clearly, and the questions I asked were all answered very professionally. I
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May 2023 by Garrett Barton
David was a huge help in showing me how to access the storage facility and how to find my unit. I'm glad I came in instead of doing it online, it was very helpful to have the in person assistance.
