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March 2024 by Xepher Henry
emma made the move in super stress free and easy and was extremely helpful
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March 2024 by K B
Great customer service with Emma ,Devon and The one representative (I forgot your name!) that helped when I arrived close to closing to pay my bill.Good choice renting at this location, I’ve had to move with last minute changes, they were helpful and informative.
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December 2023 by Mohamed Yassin
Coquita at Public Storage exceeded my expectations with her exceptional customer service. Her knowledge, efficiency, and friendly approach made the entire process smooth and stress-free. I'm thoroughly impressed and highly recommend her assistance for anyone looking for storage solutions.
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December 2023 by Landon Salyer
Awful. We have unfortunately had to deal with this storage unit off and on for years. They have been consistently terrible. The office is often just closed even during our if they're supposed to be open marked business hours. The phone customer service is virtually useless. They have no way to reach their manager at the facility directly.On top of all that, the customer service both in person and over the phone is less than stellar. Jeff (site Manger) is unpleasant and uninterested in actually attempting to help.If this was a one-off I would definitely not be inclined to leave a review but since this is now many incidences that have all resulted in similar outcomes, we are definitely talking about a feature not a bug.
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September 2023 by chris caballero
Hope you have no need to move and get into your storage unit anytime after 5pm on the weekends. There’s never any carts and the hours are stupid. This place is awful. If it means access after 6 I would literally go any place else instead of this garbage heap.
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August 2023 by Chris
Evan was a blessing. Very helpful!
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August 2023 by Lorraine Lee
Coquita and Anthony went above and beyond to help our family with our storage locker !
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August 2023 by Matthew Meyers
Good location, had a great experience here before. Although trying to buy supplies today and it's closed even though website says it's open.
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August 2023 by Peyton Eastman
Evan M at the Capitol Hill location was super helpful and made renting the unit quick and easy! Thank you!
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June 2023 by Stone Seifried
Coquita was the best, made sure I got what I needed and provided the best customer service! Thank you!
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May 2023 by Mike V.
Had my issues with Public Storage in the past. However, David this locations manager goes out of his way to put his best foot forward.
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February 2023 by Sean McBeath
The staff here is always nice. The facility is clean.Be ready for abrupt rises in rent after the first few months of storage. Mine went from $130 to $180 in month 5. The access hours are also pretty limited: 6a–6p.
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February 2023 by BARDO GONZALEZ
Good service but once you are in they increase the rate 30%+ every year.
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January 2023 by Tyler Montgomery
Jeff was very helpful. Building and units are kept very clean.
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December 2022 by Philip Brown
Jeff gave me a tour of the different units so I could see in-person what the layout was like at this location. He answered many of my questions and was very helpful. Great service! Thank you, Jeff!
