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March 2024 by First Last
I recently had the pleasure of interacting with Chris at Public Storage on Stoneway, and I must say, his service was nothing short of exceptional. From the moment I walked in, Chris greeted me with a warm and welcoming smile, immediately putting me at ease.Chris demonstrated an impressive depth of knowledge about the storage options available, patiently answering all of my questions and providing valuable insights to help me choose the perfect storage unit for my needs. He took the time to understand my requirements and offered practical suggestions to ensure I made the most suitable decision.What truly stood out was Chris's genuine commitment to customer satisfaction. He went above and beyond to ensure that every aspect of my storage experience was seamless and hassle-free. Whether it was explaining the rental process in detail, assisting with paperwork, or offering tips on how to optimize space within the unit, Chris's professionalism and dedication were evident throughout.Moreover, Chris exuded a friendly and approachable demeanor that made the entire transaction feel more like a conversation with a trusted friend rather than a business transaction. His exemplary customer service skills are a testament to his passion for helping others and ensuring that each customer receives personalized attention and care.Overall, my experience with Chris at Public Storage Stoneway exceeded my expectations. His outstanding service, combined with the convenient location and well-maintained facilities, makes this establishment my top choice for all my storage needs. I highly recommend Chris and Public Storage on Stoneway to anyone seeking a stress-free storage solution coupled with exceptional customer service.
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March 2024 by Boss Emporium
"I had the pleasure of working with Chris at Public Storage on Stoneway, and I couldn't be happier with the experience. From the moment I walked in, Chris greeted me with a warm and welcoming smile, instantly putting me at ease. His professionalism and knowledge about their storage options were impressive. Chris took the time to listen to my needs and offered tailored solutions that perfectly met my requirements. Throughout the entire process, he demonstrated excellent communication and attention to detail, ensuring that every aspect of my storage rental was taken care of efficiently. Chris's dedication to providing top-notch customer service is truly commendable, and it's evident that he genuinely cares about his customers' satisfaction. I highly recommend Chris and Public Storage on Stoneway to anyone in need of storage solutions. Thank you, Chris, for your exceptional service!"
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March 2024 by chance sparrow
"Chris at Public Storage on Stoneway deserves all the stars and more! From the moment I walked in, his professionalism and friendliness were evident. He went above and beyond to ensure I found the perfect storage solution for my needs. Chris's attention to detail and expertise made the entire process seamless and stress-free. His exceptional customer service truly sets him apart. I highly recommend Chris and Public Storage on Stoneway to anyone in need of storage solutions. Thank you, Chris, for your outstanding service!"
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March 2024 by gvd SEA
Jackson at this location is professional, friendly and very helpful. I love renting at the Stone Way P.S. location - it's clean and easy to access.(Warning though - the things other folks have posted about increased hikes are true. For some reason corporate P.S. only wants short term renters. So, it's a good deal if you're only renting for 3 months. Gets very pricey quickly if you need a rental longer term. Make sure to book online, web rates are better than what the office can sign you up for.)
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October 2023 by Nathan Lanting
Excellent service getting the storage unit setup. Jamie was helpful answering all my questions! Thank you Jamie!
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August 2023 by Matt Bennett
I am always moving things in and out of storage for my business. Jerome and Kai know how to make someone feel welcome in a place that there are very few faces. They are kind, respectful, and willing to go out of their way to help when needed. Thank you!
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June 2023 by Michael M.
Setup, storage unit, codes, entry all were done very efficiently through a quick call and email. The site is clean and entry easy.I rated them 3 stars because there are no lights in the storage unit. In a 10x10 space with no light it is dangerous and very dark. You would need a flashlight to see your belongings.
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June 2023 by Damian Sworan
Wish I could give this location zero stars.THERE IS NEVER EMPLOYEES ON LOCATION.LOBBY IS LOCKED 24/7.THERE HAS BEEN MULTIPLE BREAK INS AT THIS LOCATION.CALLING THE NUMBER DOES NOTHING AND THEY NEVER RESPOND TO MESSAGES.THE PROPERTY MANAGER LIVES UPSTAIRS, AND STILL NEVER ANSWERS, EVEN IN TIMES OF EMERGENCY.Someone needs to straighten this location up. It’s embarrassing to charge what you charge for “secure” storage.
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June 2023 by Holly Howe
Kai was great! Reserved a space online, and he was able to get me into an even better space when I visited. Friendly, Clean, Good Area.
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March 2023 by Edward Hong
Kai was extremely helpful in the process, explained everything very thoroughly and answered every question I had even though I had a good amount. Knowledgeable and professional about his work and would highly recommend!
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March 2023 by J.E. Troutman
I chose Public Storage on Stone Way for two reasons: Without knowing where I’d be moving to, it was in the center of everything and because Kai, the on-site manager, had such glowing reviews. Anyone willing to put themselves through the storage process, deserves management like his. First of all, he’s genuinely friendly and willing to do the best he can for both client and company. I’ve seen exhausted, glazed-over individuals in his role, so this was a refreshing experience. He doesn’t just help facilitate things, he anticipates what you might need. Both moving in and out (with pro movers), went seamlessly. He did the best to make things easy for my movers. They were able to park without blocking anyone and he had the gate open, the minute they needed it.The facility is clean and well organized and I appreciated having secure, covered parking. It must be said that this area is under heavy construction right now, so parking is everything. I always had a space, be it luck or timing.Anyway… there are multiple Public Storage facilities you can choose, in the Seattle area. Just keep in mind how well it’s managed at the ground level. Kai is a gem.
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March 2023 by Yuntao Xu
I just love this place. The guy who helped me was called Kai and he is just very very very helpful. He helped me to change my lock and willing to solve all my questions fast and nicely. I will rent the storage again.
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March 2023 by Mackie Johnson
Best Public Storage in the area, facility is the cleanest facility I’ve been to and I’ve rented at a lot of facilities. The manager Kai is awesome to work with! If you need somewhere to store your items I recommend this place 10/10.Marie’s multiple negative reviews don’t reflect my experience with the company at all!
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February 2023 by Bobby Axlerod
Best Public Storage in the area, facility is the cleanest facility I’ve been to and I’ve rented at a lot of facilities. The manager Kai is awesome to work with! If you need somewhere to store your items I recommend this place 10/10.Marie’s multiple negative reviews don’t reflect my experience with the company at all!
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February 2023 by Andrew M
It’s a solid storage place for anyone living in Seattle. Right off 99, has gated parking while you are loading/unloading, and has a pretty useful app for access and billing. Kai, who works here, has always been super helpful. I no longer rent a unit here since I moved, but Kai made the whole check out process super smooth - he even leant a trash bag to me when I was doing the final cleaning.
