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December 2025 by McGregor
I truly had the worst experience I have ever had in a store. The sales staff clearly only wanted to help those that were regulars or looked like they had money to burn. I wanted to buy a specific bag, but they wouldn’t help me. Stay away from this store.
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November 2024 by Asmat Nematova
Don't trust them; they can't guarantee the safety of your belongings."
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November 2024 by Nermin Islamova
Just so you know, you are the worst company I have ever known. I brought them my Chanel bag to sell it. After 2 weeks they called me that the bag had not sold and that I should pick up the bag. When I came to pick up the bag, they returned my bag to me in a completely different box. Not only did they scratch it, but they also gave the box of my bag to someone else (i.e. they took some Chanel bag, put it in my box and sold it). A very irresponsible company, very irresponsible employees. I do not recommend this company to anyone. When I asked for my box, they simply said sorry, we can't do anything.
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September 2024 by Simran Ghuman
Always a wonderful experience to consign or buy with Refind
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September 2024 by Debbie Wood
I can’t tell you how awesome the ladies at The ReFind Closet are. Their live shows are so fun and Jeannine and the ladies are so knowledgeable. I ❤️❤️❤️ all of my “finds” at The ReFind Closet
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August 2024 by E Z
Love the authentic merchandise and people that work there. They are helpful, professional, and friendly. Will definitely sell and buy there again for sure. Their Instagram page is super cute too.
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August 2024 by Jisun Yi
The lack of (or non existing) laws & regulations in the states around luxury resell business’, it’s always a good idea to be knowledgeable & informed about counterfeit products, as it’s a multi-billion dollar industry just in North America alone.
I had to bring back a top that was sold to me (I recognize it was fake but also photos were sent to me by my SA from direct retailer in New York for confirmation).
When watching their Live on Instagram, they self admittedly do not authenticate (unless they can provide entropy on bags & very limited jewelry items only in recent months)… in addition, the response I received when returning my top, it gave me further disdain to their business practice. Even thought there are no real guarantees nor methods of authentication process, the intake team at Refind has no real basic knowledge of products & pricing from countless examples many of us (community of former regular customers) has seen.
Consumers need to be knowledge about when buying items that are hundred & thousands of dollars, and/or often can be even exceed to $10k+.
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August 2024 by Damien Verhagen
Jeannine and her team are simply incredible and have the best vintage luxury accessories around. Her live shows on instagram are the most fun as well , I strongly recommend!
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July 2024 by Hannah Changi
Pretty Woman Vibes!!!
I was so excited to visit this store after watching so many of their Instagram Lives. Like others here have posted, I left feeling uncomfortable and judged. Upon being let into the store, I was offered no service; meanwhile, the "regulars" (or whomever they deem is worthy) were all given special and individual attention. I was disappointed to not get that experience as I was looking forward to buying one of their purses. On top of that, when I went to leave, I waited by the door to be let out (they have to unlock the door for you); three staff members walked by me without noticing me or offering to help. I've truly have never felt so invisible.
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February 2024 by Eva-Linae Daniels
Like other reviews here, my experience was quite unpleasant. They are condescending and treat you less than/ignore you based on how you look. I was dressed well, but I have a lot of tattoos and am familiar with treatment like this from time to time.
The cherry on top was when I was waiting for the door to be opened I asked if they ever carry any brands like Vivienne Westwood. The blonde associate cut me off before I even told her the whole name saying “we only carry high end designer brands” I responded by saying Vivienne Westwood is a high end designer brand. FYI to blondie, her vintage corsets can go anywhere from a couple hundred to tens of thousands of dollars. She assumed that anything I would be interested in wouldn’t be at their level.
Their inventory leans towards outdated items, seemingly catering to an older demographic; scarce in high fashion or trendy pieces.
I would like to note that the associate with short dark hair was pleasant, and didn’t treat me the way the rest did.
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January 2024 by Hassanati Yussuf
My all time favorite place
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January 2024 by Damien Elijah
I recently visited The Refind Closet and felt compelled to share my experience. Unfortunately, I encountered some aspects that left me deeply disappointed, overwhelmed and uncomfortable.
The customer service at Refine Closet fell short of expectations. I observed instances where customers were treated differently based on their racial background. It's disheartening to witness such behavior, as customer service should be inclusive and welcoming to everyone. When arriving, the door was gated and locked. I can tell from the sales associates Faces that they hesitated to open the door when they saw A BLACK MAN.
The overall atmosphere in the store seemed unwelcoming. I couldn't help but notice subtle signs of racial bias, which made me feel uncomfortable during my visit. The sale associate checked on me about 20x. I couldn't even look around in peace. It felt a bit forceful. I shouldn't have to feel like I'm walking on eggshells when trying to purchase a gift for my mom.
While Refine has a decent selection of products, the experience was overshadowed by the discriminatory atmosphere. It's crucial for businesses to create an environment where all customers feel valued and respected. Being that I was trying to support a local business during the holiday.
I believe that addressing these issues head-on and implementing diversity and inclusion training for staff members would greatly benefit. It's essential to create an atmosphere where everyone feels welcome, regardless of their background.
In a world that strives for inclusivity, it's disheartening to encounter instances of discrimination. I hope that The Refine Closet takes steps to address these concerns and create a more positive and inclusive environment for all customers.
xx
Damien
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November 2023 by Anjelika E
Such a delight! Mom & I love going here to treat ourselves.
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November 2023 by Dalia C
New favorite store!! Everyone is extremely welcoming and lovely and you find the best gems here. I love their Instagram live sales, it’s unique! They had brand new wedding dresses for a hot second for killer prices and I bought one then came back 3 days later because I loved this place. Shoutout to Hailey and Susie for the hospitality.
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November 2023 by Jisun Y
I picked up a fake Prada over the summer. They immediately took back the item and refunded me, however since this experience I have realized they are taking in superfakes being sent by people. By their own omission, they are not taking the time to authenticate the inventory theyre receiving. Many of their items are came in last night and is on their live sale in the morning. Please be aware of your purchases when the prices tags are often $5k and up
