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July 2023 by David L
Beautiful store. Almost intimidating since it is incredibly large inside with high ceilings.
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May 2023 by Eli Su
My wife and have bought about $60,000 worth of furniture from this store. We paid the annual membership fee a few times now and the last designer service ruined it completely for us. We've been wanting to get more furniture from the store, but our previous experience keeps preventing us from doing the.The designer we had last time kept on belittling the fact we're approaching her for a small set of furniture with a budget of 10 - 15k. She kept telling us the budget is too small for her to design and implied more than once we are wasting her time. She told us, we should have just ordered from the website without involving her at all. My wife and I just only wanted a professional to validate our color choice and how a few pieces match together or not. I'm not sure why I'm paying $550 a year AND spending 10 - 15K for someone to make my wife and I feel this way. I won't recommend the designers here to anyone who's looking for the service.
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April 2023 by Eli S.
My wife and have bought about $60,000 worth of furniture from this store. We paid the annual membership fee a few times now and the last designer service ruined it completely for us. We've been wanting to get more furniture from the store, but our previous experience keeps preventing us from doing the. The designer we had last time kept on belittling the fact we're approaching her for a small set of furniture with a budget of 10 - 15k. She kept telling us the budget is too small for her to design and implied more than once we are wasting her time. She told us, we should have just ordered from the website without involving her at all. My wife and I just only wanted a professional to validate our color choice and how a few pieces match together or not. I'm not sure why I'm paying $550 a year AND spending 10 - 15K for someone to make my wife and I feel this way. I won't recommend the designers here to anyone who's looking for the service.
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March 2023 by Emily W.
Have worked with this RH location on many occasions and have had nothing but fabulous customer service. Thank you!!
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March 2023 by Jane Lu
Beautiful showroom, great for getting ideas and inspiration. Like others said though, the staff is standoffish and dismissive. Not very welcoming.
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March 2023 by Marisol Herrera
A "luxury" company that clearly doesn't understand what luxury is when it comes to time and experience. I've had the WORST experience. I ordered in November and I still haven't received my item; the first 3 times I was understanding due to weather conditions, then came the 4th and the item came damaged. They told me I would have the replacement by the 2nd week of Jan (because they had the item in CA) - not true. By the 5th time I had to follow up to see when they were delivering, we scheduled a date -AGAIN- and THEY CANCELED the delivery the same day because THEY DIDN'T HAVE THE ITEM, they said the item was in Baltimore and it should take 7-10 days, and guess what?? I followed up AGAIN today and they still can't give me a date of delivery. Save your time and patience.
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January 2023 by Ludovicus de Soncoeur
Everything looks the same. This place would make an excellent apartment though. This store is for people who swear there's a difference between beige and beige.
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November 2022 by Rajneesh
Horrible delivery experience, we have been waiting for two nightstands to be delivered for last 3 months. The delivery has been cancelled thrice with damage to the pieces or just plain lack of communication. For the price we pay here, they need to get their act together.
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November 2022 by Rajneesh Mahajan
Horrible delivery experience, we have been waiting for two nightstands to be delivered for last 3 months. The delivery has been cancelled thrice with damage to the pieces or just plain lack of communication. For the price we pay here, they need to get their act together.
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October 2022 by Sally T.
I ordered a bed from Restoration Hardware and accepted the fact that it would arrive until the beginning of January. They emailed today to say it wouldn't be here until March. They had to have known the situation when I placed the order. Bait and switch.
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September 2022 by H H
This is our favorite store at the University shopping village. It is so beautiful and grand inside. We love their couches the most. The staff is friendly and doesn't hover. The store is very clean and even offers a restroom for their shoppers.
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June 2022 by JonnyBeoulve
This place is unbelievably beautiful. It feels like a museum. We didn't have any issues similar to other reviews where staff were inattentive, and actually our experience was quite the contrary.
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April 2022 by Zach
For being a giant building, the furniture selection is lacking. They have a lot of duplicate furniture.
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February 2022 by Natasha
Don’t support this company, they don’t stand behind their products or offer warranty! I never like to leave reviews- but agree with others. This store is not welcoming. I went in asking about a $7k couch I have from them, the employee was super rude and never answered my question, just kept shifting. Really poor training or customer service.. either way it was not the way you should treat customers. I was treated like I was wasting her time. Ummm, little does she know I was ready to purchase a large piece for my home. I took my business elsewhere. Long story short, when I purchased $20k+ furniture I was under the impression that it came with a warranty, they don’t! I have never heard of such a thing. One couch is having issues and they refuse to help me. Beautiful designs but will not purchase RH ever again. High end products always come with high end service and quality, accept Restoration Hardware.
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January 2022 by T Lane
Outstanding showroom for high quality furniture and accessories. Helpful staff.
