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March 2024 by Michi H.
We've been coming here since before it changed owners. They do a good job at keeping you updated and sending you pictures of the progress. I would highly recommend sending photos of what you want before hand!
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February 2024 by Tiffany S.
Mamba has been here for a haircut 6 or 7 times and our experience has been more unhappy than good. This time has face trim and bath was $100 for a 7 pound dog, his hair cut like 2 months ago was $105 and the time before that his hair cut was horrible. We asked for a refund and was giving a phone number to call. I'm really upset that it's so unpredictable here.
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December 2023 by Ann R.
I wanted to update my review. After many years with grooming experiences in Seattle. Rex has been consistent from new to past owners. It's not easy owning a business, especially service needs. Over the years...patience is paramount to ALOT. My poodle mix is now into his golden years. He is still receiving great service from Rex. Jake could be stubborn in getting groomed but his cuts are always cute! He's a happy pup!
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September 2023 by Jess Ward
Jun is fantastic and did such a thorough job. I am very happy with the quality of work.The dog toys they sell are super durable and my girl loves them. We got the worthy dog brand giraffe and whale. 10/10 definitely going back. :)
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September 2023 by itsyagirlshamana
Dude I’m a new pet owner with a 7 month old puppy… I get her nails clipped because it’s impossible for me to do it at home without stressing her out! I walk in and the receptionist grabs my puppy like she doesn’t like dogs lol like someone who looks at kids and goes “ewww” The first two times I went it was good it was under 5 mins then today I go and the groomer brings her back (a diff groomer than I’ve seen before) she yelps so loud in the back then he comes out holding her paw I thought he cut her I was stressed but he asks me to hold her cuz she’s wiggly then I do and we only get thru TWO PAWS he then says we should stop and no refund is offered. ALL he said was I think I traumatized your dog and she’s not a good candidate for nail clipping!!!!!! What an A HOLE I’m never going back here and neither should you obviously they don’t care about animals. This really was unprofessional and my dog went through so much more stress than was needed. Probably would have been less stressed at home. I’m not a Karen at ALL I’m hella chill, but this was just unprofessional and made me feel so uncomfortable! I can’t imagine how my puppy felt duuuude don’t go here, you get what you pay for.
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August 2023 by Kenneth Kang
I have a 50 lb Bernedoodle boy, Sunny. We've been going here since 2022. Jun, the owner, is so kind and gentle w/ Sunny. Sunny has had some traumatizing experiences at other Seattle grooming places (developed a fear of bath and touching paws) Sunny never comes back from REX w/ any sign of cuts or anxiety.We've taken Sunny to multiple other places in Seattle, and we've consistently had superior experience w/ Jun. Jun is also incredibly accommodating with his scheduling, and usually there are availability within just a couple of weeks vs. all the others places that are booked out for months. REX also seems to be able to hold their staffing vs. other grooming places constantly losing their employees, leading to groomers w/ no experience learning on the job.REX may be a little more expensive than other places, but well worth the price considering how professional their grooming is as well as the available spots for your pup w/o waiting for grooming for 2 months+.
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August 2023 by Uncle Grandpa
Really awesome place. Been calling around everywhere trying to find a place that could get our dog in the same day to do some much needed grooming and every single place I called at minimum had a 2 week wait list and then I called Rex talked to the receptionist and at first I was told no availability but to hold on so she could ask if the groomer could fit in our Shih Tzu and 10 mins later i got a phone call telling me to be there in an hour and a half and they would be able to groom our baby girl. So a BIG THANK YOU TO EVERYONE AT THIS PLACE. WILL DEF COME BACK HERE IN THE FUTURE
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August 2023 by Sydney Fine
I had a great experience for years with Natalie! When I first got my cockapoo puppy I went to Petco to save money, until one day a new groomer there said my 6 month old puppy had too much energy and made her job impossible. My dog was buzz cut in clumps and it was an absolute nightmare. I called Rex (as it was in my neighborhood) for an emergency same day cut and they saw her. Ever since then my dog, Luna, saw Natalie every 8-10 weeks. Natalie has been amazing with my high energy dog, and Luna is always so excited to see her! It is expensive at $140 for a 30lb dog, but I am so sad I just moved out of the state because now I need to find a new groomer. Make sure to book out in advance. She is worth it for your doodle mixes!
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July 2023 by verapashphoto
Taking my tiny Bernedoodle pup, Olive, to her first grooming appointment was a highly daunting task in my mind. We had difficulty even finding a salon willing to take on the challenge, with her being so little and having a double coat. But the team at REX was responsive and empathetic from the start! They welcomed us with open arms and were patient with my new-hovercraft-puppy-mom anxiety.From the moment we walked in, Olive showed only excitement. The front-of-house staff showered her with love, making it slightly less heart-wrenching for us to part ways. Despite having some degree of separation anxiety, my girl didn't utter a single bark.Jun, our groomer, was upfront about the challenge of a full groom for a pup Olive's age but was game to try if we were. I had no grand expectations—just needed to cool off my pup for summer.Fast forward two hours, I returned to find Olive looking like she had spent a day at the spa. My girl was her sassy, comfortable self. She looked fantastic and was clearly smitten with the team at REX. Kudos to REX Grooming for their exceptional service, patience, and all-around magic-touch.
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July 2023 by Jac Mindelan
I had a fantastic experience here today. I brought my dog in for a nail trim and shopped a bit while I waited. The person at the register was extremely friendly and helpful, and the nail trim was quick and well done. The prices on the products were great too.
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June 2023 by Dave C.
DO NOT TAKE YOUR DOUBLE COATED DOG HERE. Overpriced for the poor quality. I saw mixed reviews, but was optimistic and gave the place a chance. Don't make my mistake. My dog basically looks the same, and they were supposed to brush him but I'm near certain they didnt as I'm combing piles of hair off him immediately after. He has a ton of straggly here on top that I assumed would've been tidied but looks like they didn't even touch it. Apparently I got one of their best groomers, so I don't truat this place and will never go here again. Attached a photo of a pile of hair I brushed just from his butt alone. Ridiculous. DO NOT TAKE YOUR DOUBLE COATED DOG HERE.
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June 2023 by Sara B.
Love, love Rex and have been taking my dog, Hubble, here for years. Hubble primarily sees Natalie but Rex's owner, Jun, is also wonderful. They love and care for these furry animals as much as their owners do. Pro-tip: make your next appointment when you've completed the current one or else you might have to wait a bit to get your dog in. I genuinely don't understand the bad reviews on here--I tried so many places in town before finally discovering Rex. They were all substandard and I wouldn't take my dog anywhere else.
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June 2023 by Rose D.
wait a month for appt and get same day call that a groomer called in sick so sorry, back to the end of the line. The expensive just ok grooming isn't worth this unfortunte customer service.
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June 2023 by Danny MacDonald
Unfortunately, our experience with Rex is consistently inconsistent, and you never know what you will get. Initially, our first visit was great, prompting us to schedule a follow-up appointment with the same groomer. We provided reference photos from our dog's previous grooming session and check-in and upon picking him up, we were informed that the groomer had called in sick, and that are dog was seen by a different individual. The outcome was unsatisfactory, there were uneven patches everywhere and they paid no attention to his sanitary sections leaving him cut and matted. Despite these issues, we were billed the full amount of $180, as if no mishap had occurred. They swiftly processed our payment with a smile. When I called back and asked for a refund and emailed the before and after photos, they begrudgingly refunded our card and responded by saying our dog was not welcome back in the future. Super disappointing.
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May 2023 by Danny M.
Unfortunately, our experience with Rex has been consistently inconsistent, leaving us uncertain about the quality of service we will receive. Initially, our first visit was satisfactory, prompting us to schedule a subsequent appointment with the same groomer. We took the initiative to provide reference photos from our dog's previous grooming session. Regrettably, upon picking him up, we were informed that the groomer had called in sick, resulting in our dog being attended to by a different individual. To our dismay, the outcome was unsatisfactory, characterized by uneven patches and insufficient attention to his sanitary sections. Despite these issues, we were billed the full amount of $180, as if no mishap had occurred. Our concerns were met with indifference, as they swiftly processed our payment and allowed us to leave. Subsequent attempts to rectify the situation through a refund were met with the disappointing response that our dog is no longer welcome at their establishment. We find this entire experience deeply disheartening.
