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October 2023 by Braden Nix
Nothing but good things to say about Rival. The staff is wonderful, trainers are knowledgeable and authentic, the facility is always clean, and it’s rarely “too” busy like most gyms can be.Overall, this is the most welcoming gym I have ever been to. The energy in this place is always great. I tried all the other gyms in the area before coming to Rival and they really do not compare. It was a a no brainer the moment I walked in.
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September 2023 by R. R.
Would have joined this gym simply for the convenience but then one of the co-owners (or at least a personal trainer who claims to co-own it) was a serious jerk for no reason to me. Called me names and was extremely aggressive. It was a bad interaction and shows they don't value the customer who keeps their lights on and their bills paid. They should reevaluate who they have on their staff or who "owns" it.
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September 2023 by Purple Rabit
It’s been a painful experience working with Rival’s GM Zach. He is unresponsive and non-communicative, almost like he doesn’t want to do the job. I purchased a personal training membership package, and went to speak to him in-person to schedule the lessons. He said “email me”, completely shrugging me off although he could’ve booked me right then and there. After I emailed him, he took two days to respond and confirm a date/time. When I went to the gym, there was no personal trainer - Zach had not gotten me scheduled with any personal trainer. I lost 60 min of travel time and parking fees. After all this, there was not even one apology from him. His response was “wires got crossed”.
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September 2023 by Chuka M
Pros:Clean and well maintained equipment overallGreat staffCons:PREDATORY cancellation policyLimited hours even for the higher tier accessHard to get online supportSmall number of gym equipment
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August 2023 by A B.
It's been a painful experience working with Rival's GM Zach. He is unresponsive and non-communicative, almost like he doesn't want to do the job. I purchased a personal training membership package, and went to speak to him in-person to schedule the lessons. He said "email me", completely shrugging me off although he could've booked me right then and there. After I emailed him, he took two days to respond and confirm a date/time. When I went to the gym, there was no personal trainer - Zach had not gotten me scheduled with any personal trainer. I lost 60 min of travel time and parking fees. After all this, there was not even one apology from him. His response was "wires got crossed".
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July 2023 by Kevin Guo
Constructive feedback:For how much the gym charges, it is pretty limited in terms of range of equipment.Positive feedback:Staff members very friendly and personable. Overall a pretty clean gym environment.Complaints:Ripped my Achilles tendon (minimum 3 months before I can even limp around again). Justin, the owner, refused to extend the membership pause period for an extra two months while I was disabled. I eventually cancelled after paying for two months of wasted membership due to its predatory cancellation policies. At no point did Justin attempt to make this right.
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July 2023 by Anna Lee H.
Very difficult to cancel, beware. Nice facilities, but you have to specially time your cancellation request (30 days prior to next billing date) and even if you come in physically and the front desk says they are canceling for you, this is false- I assume now I spoke with someone who didn't know the ropes because they continued to charge me until I found an email for them and asked them to stop. I would expect better customer service from a luxury gym, hence lower rating.
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April 2023 by Brian Kim
I wanted to like this gym, but its overpriced for what it is and they are not very accommodating/personable
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November 2022 by Keiley R.
I really like this gym. The owner and trainer are very personable and nice. They have a ton of equipment accessible, and the location is quite convenient. Highly advise making a visit to this gym to check it out for yourself.
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August 2022 by Rebecca Miller
I know it makes no sense but I find I am ten times more likely to go to a gym when it has new saunas, steam rooms, nice showers, unlimited towels, mouthwash, hair dryers and all the other luxurious amenities at the Rival Fitness. Besides that the equipment is nice and up to date. I highly enjoy the spin bikes with optional virtual instruction, and am excited to check out the extensive list of group classes.
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July 2022 by Jude N.
Definitely recommend. Niche gym in the hill with great community. Pros: 1. Price is fair in terms of quality. Equipments are updated and replaced if broken. Bathrooms are super clean. They also provide clean towels and sanitizers for you to clean up the equipments yourself. 2. People are respectful to each other time and space. No one is wasting other peoples time by sitting on an equipment for too long. People also clean up the equipments themselves most of the time, which makes it nicer. 3. Though the gym is small, they have enough equipments for you to maneuver IF you are an intermediate/advanced at weight lifting. 4. Staffs are nice here. Cons: 1. Classes are a little bit pricey in terms of the content. 2. Not really friendly to beginners if you don't know what you're doing.
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June 2022 by Brian Savage
Great gym. Has all the equipment you need for a variety of types of exercises. The staff is very welcoming and friendly too!
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April 2022 by Fernando Lopez
Great little gym, i love going to it cause it doesn't feel like a meat market! Just everyone doing their thing, has most of the things i look for in a gym ( no pool though) and the classes are a great way to get your sweat on with top notch instructors!
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April 2022 by Jerrie Archambault
This is a well equipped gym with a staff that is helpful and friendly. I recommend it.
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March 2022 by Alise L.
I'm so sad because I used to LOVE rival fitness. The class was still great fitness-wise. But today after I took a class here through class pass, I was walking into the locker room, I heard my instructor talking to the front desk person about me and making jokes about me. Made me feel horrible. Not the seratonin boost I was looking for :/