-
October 2023 by Tom
Honestly the best experience I've had with a storage company. I was hesitant while looking for what I need and looked at a few options, but ultimately decided on Roosevelt Self Station because of Thomas who works there.I've never had as great customer support as when I met with Thomas on storage options. I'd love to pass on my appreciation to hiring staff/ownership of the company as they have great staff.Multiple storage options with varying prices. Highly recommend checking this place out if you need self storage.
-
June 2023 by Kevin S.
The staff are actually really nice, but the business owner is sometimes working there and he's an absolute jerk. Zero respect for the people who are PAYING CUSTOMERS. Thinks he's really hot or something.
-
June 2023 by S. Renée Young
I am so very happy that I chose Roosevelt Self Storage. It was only after meeting and speaking with Thomas that I rented a space. Relocating from California to Seattle was stressful and it was made that much easier... Thomas was so helpful and available with any questions I had. You're lucky to have him.Renée
-
September 2022 by L Davis
Great storage for UW family! We live out of state and our son attends UW. We were looking for a way to store the things he had accumulated that we didn't want to ship back for the summer. I had a lot of concerns with the company recommended by the university after reading reviews and really wanted something local. I called and spoke with Rachelle several times ( I had a LOT of questions, being this was our first time renting space). Each time she was extremely helpful, professional and patient. We ended up reserving a small unit and when we flew down to store things and move him back, it went great. Facility was extremely clean, easy to find, easy to move stuff in, and lots of different sizes to choose from. We rented a 4x4 and had room to spare. We appreciate that its close to the university and we can access it when we need to. Signed up for autopay and I've had no issues so far. Will be picking up items soon and plan on using Roosevelt again next summer!
-
September 2022 by Jane M.
Clean, good security, very responsive to questions, we only needed storage for a month but we would rent space from them again!!
-
August 2022 by L D.
Great storage for UW family! We live out of state and our son attends UW. We were looking for a way to store the things he had accumulated that we didn't want to ship back for the summer. I had a lot of concerns with the company recommended by the university after reading reviews and really wanted something local. I called and spoke with Rachelle several times ( I had a LOT of questions, being this was our first time renting space). Each time she was extremely helpful, professional and patient. We ended up reserving a small unit and when we flew down to store things and move him back, it went great. Facility was extremely clean, easy to find, easy to move stuff in, and lots of different sizes to choose from. We rented a 4x4 and had room to spare. We appreciate that its close to the university and we can access it when we need to. Signed up for autopay and I've had no issues so far. Will be picking up items soon and plan on using Roosevelt again next summer!
-
July 2022 by Veronica Dowd
Very helpful pleasant staff, Rochelle and Thomas are employees that I'm always glad to see when I am there.
-
April 2022 by GregRobin Smith
Friendly, helpful staff. Clean climate controlled facility. Convenient location.
-
October 2021 by Kate Hamman
Very frustrating hours and even when they are open the office door is often locked with nobody inside.
-
July 2021 by Gabrielle Hummeldorf
Eric, the branch manager, was extremely friendly, knowledgeable, and polite. He showed multiple options and was kind in his explanation of the process. The facility is also very clean, safe, and well kept.
-
February 2021 by Dana K.
this place is horrible. once again they changed how you pay. they changed your username and password. Do they tell you they are going to do this. of course not. It says username is your email and for your password it is your access code. Guess what does does not work. I tried forgot my password and they want me to answer a question. that does not work. I called and the lady was like well this is your username and password and I told her it does not work. all she could do for me is put in a work order. super helpful when trying to pay your bill. I am looking for a new unit because this place sucks, they do "remodels" and do not tell you, they work on the gates to enter and do they tell you no. you just show up and it is a surprise.
-
May 2020 by Allyse Siegfried
The staff working the front desk and the security on premise have been rude to us multiple times when we were trying to move our stuff in, every single one had a bad attitude immediately upon speaking to us. The whole experience working with them has been disappointing, if it were not for the fact they are close by we would NOT be using them for storage and will never recommend them to anyone from here on out. They acted nice when trying to get us to sign up for a unit and those same people leave a sour taste in our mouths every time we have to go check on our unit or move things in and out.
-
August 2019 by Dizzy McJay
Very helpful, very secure. Free lock included!
-
August 2019 by Karl Bower
Terrible customer service. They close the facility quite frequently with no word or communication to the customers who had plans to access either storage units or mail boxes.
-
July 2019 by Karl B.
Terrible customer service. They close the facility quite frequently with no word or communication to the customers who had plans to access either storage units or mail boxes. This happens almost every time I go. The sign should read "call for appointment". Avoid at all costs.
