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February 2024 by Lolo B.
Madison Safeway employee abusive to patrons So I recently started going to the Madison Safeway because it's by my place. Not a fan of Safeway and my gut was right. I had a cart and was carrying out about 40 pounds of items from the top floor and down the stairs. As i reach the bottom of the stairs, a man in sunglasses who was a Safeway worker starts yelling "F u" about my cart at the top of the stairs (mind you not offering to help with a 40 pound haul to my car, and he's within a short walk to the carts instead of having to go to another floor to return the cart). I couldn't believe what I was hearing since I was actually saving work. And was like what? And he yelled F u again in a hostile tone and when I said "excuse me", he then flipped me off and it was scary from a grocery worker. I've never seen anything like it. Especially if he had been empathetic (he was not) he'd see me struggling with the weight, His anger and hostility and yelling at me despite me almost leaving the store was actually pretty scary. I put my Items in my car but decided to talk to the manager despite my fear. As I came up the stairs he saw me and said "you looking for me" in a threatening tone from behind sunglasses at 930 pm. He was obviously taking out a lot of rage and trying to intimidate me--him at 6+ feet. Are employees now allowed to wear sunglasses? I was scared but decided to stand up for myself. For this trip, I'd gone through self checkout so I didn't have to talk to anyone, let alone get abused. I refuse to let abusive men bully me. I spoke to the manager, and she did take it seriously. I also do not want this employee reprimanded harshly or fired. I want the corporation to take responsibility given all their profits.
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February 2024 by Jake King
*Lowered a star. Internet weirdness again update.Do not go in here if you are a GIG worker. The cellular Internet does not make it past the store walls reliably.
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January 2024 by Michael Hampton
Lots of free parking in the garage under the store.The deli is usually really fresh and the store is generally very clean. The bathroom requires a key from customer service.
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January 2024 by Jenifer Ellingson
Best grocery store in the city. Definitely the best Safeway anywhere. Customer service is top tier and the store is impeccable.
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January 2024 by Kenneth Bryant
Yes it has
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January 2024 by Qween B King-Rios
I love this Safeway. I get nothing but outstanding customer service. Brandy is the front-end manager. She always has a beautiful smile and goes above and beyond. I love Issac in the meat department. Dee Dee is always so sweet and helpful. The new manager is the best. Gotta love spending money where you get awesome and outstanding customer service. I ain't got nothing but love for you East Madison Safeway employees.
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January 2024 by Summer Raider
Friendly workers
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December 2023 by J C
I visited this Safeway from out of town and had a fantastic customer service experience. Major kudos to the Assistant Manager Stellar, who truly is stellar!, along with her staff. My credit card was stolen from my parked car in Seattle, and the thief used my card at various stores throughout the city. Stellar and her staff were extremely helpful when I visited Thanksgiving evening trying to track down my stolen bag, and again the next day when I returned. The thief also used my card at other grocery stores like Fred Meyer and QFC, and this was the only grocery store to provide me with any help. Thank you, Stellar and the wonderful staff at Safeway working on Thanksgiving 2023!
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December 2023 by Michelle Papnick
Store was a pleasant surprise to come across in the midst of downtown Seattle, and parking was pretty easy, but it was 9pm. But the store was laid out a bit choppy, and prices are crazy high, but overall, I was just happy to find a full service grocery store in downtown Seattle:)
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October 2023 by Robin Duong
Please up your security and do something to manage the false fire alarms, it is a nuisance for all the neighboring businesses and residents and an unnecessary expense for the local fire station.This is the source of the problem. You're disrupting at least 3 other businesses and neighboring residences. 4 fire alarms gone off in the span of a few months, once at 5 in the morning and then later in the afternoon that same day.If you can find the cause that's triggering the alarms, or figure out who is pulling them, then great.Also the most expensive deals here and coupons don't work upon scanning because there is no data or WiFi in the store. Trader Joe's or Co Op has better selection and prices and there's a Grocery outlet somewhere.
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October 2023 by Ryan Heller
Good location, Safeway prices. My big issue with this place is the folks soliciting outside the main entrance. If someone is in their spot, there’s usually shouting matches and it’s just very uncomfortable walking around that.
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September 2023 by Alcide Dufrene
Wonderful they have just about everything you need from a grocery store and check out is fantastic there very fast.
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September 2023 by AnGee Baldini
Friendly staff and good selection with excellent deli. items are easy to find and drinks including alcohol are easily accessible unlike E John safeway. Feel much more safe at this location.
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August 2023 by Jeff H.
Bad experience with deli department, bad customer service counter experience. Ordered food and they didn't have it at all
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August 2023 by Selena L.
Good supermarket ! Highly recommend. Has mainly everything I need and it's usually a very fast checkout process when I'm there.