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January 2024 by Sindé Tantua
I came to visit this location on vacation. Jim and Abdul were absolutely lovely. They were hospitable and friendly. They deserve a raise.
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January 2024 by Elizabeth Cruz
Hello, I do not recommend this store, they are not responsible for the purchases you make online. I bought online and they made a mistake in the delivery and they don't want to be responsible for the model. I'm very upset ? because I already lost my money, my money was thrown in the trash, you know I gave it away, don't buy from this store, very bad service, don't give your money away. ??
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January 2024 by Barb Danielisz
The items were clearly laid out and easy to look at, the discounts were good and the service was fantastic!
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January 2024 by Samuel Robertson-Soudah
Do not buy anything online. I have purchased two items - both “delivered” and “signed” for under my name with value of $665.34 which I never received. They use USPS with the cheapest delivery option - which is not secure. They can’t even provide evidence of delivery other than the app. I’ve had both items go missing (which I believe were stolen by the courier) and they will not refund or credit and say it’s my responsibility. I have camera footage and no such deliver on the times and dates they are providing the delivery was made. Now, they have charged me and will not provide a solution. Poor customer service. I’ll never buy anything from SAKS again. Do yourself a favor and go to Nordstrom instead.
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January 2024 by Jean-Claude Jr. Lefebvre
Up to 70% off, mean there is that one item at 70% evening else is 10% off unless MSRP is something people consider in 2023! LOL
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January 2024 by A-oped S
customer service masked in a rude tone from (I assume) is the store manager (:
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December 2023 by Liu Ko
Very cute sweet shop ?
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November 2023 by Jonathan Mason
This is the off price store for Saks fifth avenue. I love the fine jewelry section and got to try on a few 14k jewelry. I ended up purchasing an amazing Effy 14k necklace for my wife. It's great store if you know how to find treasures. Staff are super friendly and the store itself was not crowded which we love. I just hope that the store could have more merchandise as I feel somewhat empty.
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September 2023 by Lindsay L
Placed an order online, Fedex didn't deliver, the store couldn't find the order, and decided to do NOTHING - no refund, no apologize, no replacement. I couldn't believe this is a "luxury" store.
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August 2023 by Emma Ramirez
This is not Saks Fifth. This is Saks OFF Fifth. It’s where the discarded and unwanted flotsam of Saks Fifth drifts to, is hooked up, and shoddily hung up on a plastic rack with a revised price sticker. It is a graveyard where the tombstones are nameless. It is haunted by its own willing poverty.
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June 2023 by Vicki V.
Ordered pair of adidas Y-3, they are great but not the same as picture on the web. The sizes listed on the web is a bit wrong then on the shoes by 1/2” (shoes smaller by 1/2”) Their website glitches and messed up the whole shipping process. And they wouldn’t call FedEx to resolve the problem which happened on their end. As they said they emailed to FedEx but FedEx said they never got anything from the shipper. And FedEx wouldn’t fix because I’m not a shipper. Not the best experience with this online store purchase.
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June 2023 by Chula Rodrigo
70 % sale but there are only a few items. Not many options and not pretty items. Still better to go check if anyone is interested. This is the one at West Lake center.
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May 2023 by Dan M
S 5th starts to look more like Ross.It looked abandoned and deserted to me. Merchandise disorganized, and all over, no people on the floor, except the two nice cashiers.It’s obvious that it lost the glamour once had.Honestly, looks like going out of business.
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March 2023 by Emily Madison
I ordered a little purse for my daughter what about $30 which was delivered to the wrong door by a FedEx I have not received my package I contacted Saks off 5th they're not going to do anything regarding that which I'm not going to use their company again ever I give them a double negative quadruple zero You should honor your customers I've purchased from a lot of companies and I've never been treated like this before I will be taking My business elsewhereMy business elsewhere
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March 2023 by Kaycee Taylor
Look maybe this store is just not for me. But the selection, layout and sales people make it feel more like a down market outlet than something evoking Saks 5th Avenue