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February 2024 by MEliz M
After the purchase, the delivery was even great! It is with absolute pleasure and honor I writes these words about my experience with in-home delivery from Mattress Firm. Both gentlemen, Francis and Paul, were phenomenally stellar in their roles as delivery men. They arrived with great enthusiasm, extremely helpful, great time management, professional and respect of my home (myself as well). They went the extra mile to be genuinely supportive with much care and compassion ~ taking care of getting the old mattress and box springs out, while carefully moving in the new mattress and bed frame in place~ as the professional pros the are. I appreciate their positive willingness, wisdom and diligence. They answered my questions of concern. I hope Paul and Francis are recognized for their hard work and stellar-leadership skills. They are total assets to this company!Below was the initial sales report in Issaquah Commons….What an amazingly beautiful, talented phenomenal woman and angel to all mankind, Kristiana!! Everyone needs to be acquainted with her! She took very good care and of me during my visit at the Issaquah Commons Mattress Frim location!! I am very pleased with my new bed and can’t wait to try it out!!! Hats off to Krisitana!More importantly, this is a beautiful family home-store: Eve, Lucy and Kristiana are “Charlie’s Angels-the genuine one!!!! Adore you all!More importantly, I appreciate Lucy’s compassion and support to work with me for my sudden change of delivery date ~ one day later (due to our medical appointment); and Kristiana’s thoughtful words of wisdom about what I should expect from my fabulous purchase.
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February 2024 by Elynne Hamburg
Two years ago I bought a store brand latex mattress here, the Highlands mattress. It's the most comfortable mattress I've ever slept on in my life. It still feels just like the first time I slept on in. I love it so much and really appreciate that it's made right here in Ballard.
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November 2023 by Cynthia Bailey
The selection of mattresses here is excellent and both the owner and his staff are highly knowledgeable. I purchased the Italian mattress for my son and they may delivery and set up easy.
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November 2023 by Jeremy Sherman
Friendly and helpful staff, great products and great prices. I’m happy I found them.
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October 2023 by Jami Oster
Measured in person on our boat to get the perfect fit, quick turnaround, installed a comfortable new one, and hauled away the old. Perfect experience and a great new mattress!
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June 2023 by Carlos Diaz
Very bad service, I went in looking for a bed and let him finish with the clients he was serving, he didn't want to serve me perhaps because it was a bit dirty because i have a Mechanic shop JE wheels and automotive, I asked if they had a payment plan, he said no and went into another room and no He wanted to help me more, I have my business two blocks up and I would never serve a client so badly in that way...
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May 2023 by lovely b
I sent them an email asking them a question, they never emailed me back, so I changed my mind, I guess I don't need a new bed after all. The salesperson was nice tho.
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January 2023 by Michael Oliver
Bought here because I figured hey let's support a local business right? Benefit from my mistake and don't. If you aren't looking for a very firm mattress, don't buy here.Bought what was supposed to be a medium firmness mattress and well, surprise, it's not! They have what's supposed to be a great exchange policy if you're not happy, but when I'd talked to them I essentially got told that there's nothing they have which might work for me. Btw they won't do returns in these situations like you might find at other places like Mattress Firm, etc.They were also a day late in delivering because they forgot they were supposed to deliver my mattress until I called them and asked why they weren't there in the initial delivery window I was told. If your mattresses are going to be overly firm, that's fine, be up front about it and that's a style thing, but don't botch the delivery guys. C'mon.
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November 2022 by Willie Williams
Thanks all is going good I am very glad to have my bed that was what I needed it happy holidays to everyone and God bless
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November 2022 by Pedro Wooley
Knowledgeable, friendly staff. No pressure sales, quality selection.
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May 2022 by C H.
Incredibly good customer service. Very prompt and attentive folks selling mattresses that are very comfy!
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April 2022 by Amy Hong
Got a latex mattress here about 5 months ago and I'm happy to report it's exactly as they said it would be. Aside from that, the sales team was very chill, no pressure, but also helpful.Edit: It's been 6 years now and the mattress is still like new.
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November 2021 by Kate Wallace
Loved this place! My neck and shoulders were really suffering from using an old pillow, and the store manager helped me find one that was not only 1000% better but also turned out to be a great deal on a closeout floor model. I don't wake up sore anymore. Thanks Tony!!
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October 2021 by Terri L.
Maybe it was an off day for them, I walked there with my dog, was sold a mattress that broke down where I sit and watch TV, used pillows to even it out, they did come, got the broken one, put in a new one. Chipped my woodwork during installation. The mattress is so heavy I can't move it to make the bed, so I sleep on top of the mattress with blankets, can't move it to put on sheets. Yes, two young men can move it, I am 70 yrs old with arthritis, doing what I did when I was 20 years old doesn't happen anymore------things change with age, it might be hard for young people to realize that. Yes, very friendly when taking my $$$$, but I don't think they considered my age and condition.
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September 2021 by chevelle blackburne
I went in hoping for a mattress and a week after it arrived my back has so much gratitude for this place. I got wonderful customer service, the company was flexible in terms of payment and delivery options. The mattress is worth every penny and I wish I would've gone here much sooner
