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January 2024 by Elizabeth Bachman
Don't get a loaner car when your car is being serviced without taking a few extra steps before accepting the car. 1. take a picture of the gas level 2. be sure that the "walk around" is done when the car is dry and in the well lite bay.After being a loyal mini customer and having my car serviced at the dealership for 7 years, I will not be returning.
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January 2024 by Wenyin Lin
I had such an outstanding and unforgettable experience at Seattle Mini! A special thanks to sales Chuvit for going above and beyond to secure a discount for my dream car. I really enjoy driving my Mini these days. A big thank you to Chuvit again and the entire team for making this purchase a memorable one. Let’s Motor!??
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January 2024 by Sheryl Morris
Great experience! Easy to make appointments online and friendly service in the shop. Everything was explained and estimated price was given up front. The part I especially appreciated was the walk around video share by the tech, that was awesome! Will keep coming back for service at Seattle Mini.
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January 2024 by Xin Bai
Chris provided an exceptional experience during our test drive of the Mini EV. His expertise and helpfulness shone throughout the process, demonstrating an in-depth understanding of the vehicle. Impressively, Chris efficiently prepared all necessary documents while we enjoyed lunch, showcasing his ability to optimize time and streamline the process. His efficiency not only saved us valuable time but also enhanced our overall experience. I highly recommend Chris for his professionalism and dedication.
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January 2024 by Teresa Covert
This is the most friendly helpful awesome car dealership I have ever visited! They are very knowledgeable of their product and very helpful and understanding. They went out of their way to make sure that my experience was great and I will be going back soon. They also have a night drop off that makes it even easier for its customers. Thank you mini coup for being such an amazing place to buy a car!!! I will be going back like I said. Merry Xmas everyone and thanks again!!!!
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January 2024 by Lisbet Halvorsen
Kelly was amazing and so responsive! I told her we didn't have a lot of time and she expedited the paperwork and found the perfect car for us! I highly recommend Kelly and will call her again for my next mini purchase! She also made the experience fun!
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December 2023 by C B.
I purchased my car here in 2013 and have had my car serviced here for last 10 years. However, this last visit will likely be the last as they charged $250/hr just to diagnose the issue and there is a two hour minimum. I actually told them what the issue was (which they validated) and was still charged. Crazy!
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November 2023 by Osceola Collier
This is my second purchase from Tacoma Mini and both experiences have been great! They really took care of my needs and made the process easy. If you are interested in purchasing a mini please go to Tacoma Mini…you will not be disappointed
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November 2023 by Kathryn Yates
Dropping my Mini off for service and dreaming of my next mini. Always exceptional service and friendly staff. Having a specialty car is fun when I have a place to bring it. Since moving to the PNW this is where I come.
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November 2023 by Randy Bayuk
By far best car buying experience I have ever had. Even with a delay of getting the car due to no fault of their own, they communicated extremely well. Time in the show room was very enjoyable. No ridiculous games or pressure.Highly recommend. Will buy from them again.
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October 2023 by Brian Casey
Amy and I had an amazing experience with Seattle Mini. The minute we walked through the door, we met Benjamin Cavazos. He made us feel welcome and part of the family. Since we were buying a car that had not arrived yet, Benjamin kept us up to date as our Mini Cooper traveled through the Panama Canal up to Seattle. We appreciated the time he spent going over how the car works and making sure we felt comfortable driving home with our new Mini. We would highly recommend Seattle Mini as the place to buy your next car.
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October 2023 by Margarida M
We made a great purchase at Seattle Mini. We were attended to by Kelli who provided wonderful service. She explained everything well with a lot of patience and welcoming. She is the best professional! We left there super happy and satisfied. The best car buying experience!
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October 2023 by Brent A.
Overall, I've had good luck with Mini service. The people there have been very nice. The reason for the 3 stars is the tendency for Mini parts to fail fairly quickly and the high cost to have repairs done.My 2015 4-door Mini (F55) with 38K miles was driving noisier than normal so I took it in to Seattle Mini. It was diagnosed as a "blown out/torn/leaking" upper engine mount.1 hr of time to diagnose the problem: $225Cost to replace upper engine mount: $1,700Add sales tax and it was $2,179.74 for Seattle Mini to replace the upper engine mount. I felt like I was punched in the gut but told them to go ahead and do the repair.They also suggested that I update my Mini's software for $250. I asked what it would do, and they said software updates can improve driving performance and fuel economy but couldn't really give me any more specifics. I was already reeling from the cost of the other repair so I'm skipping the $250 software update for now.I asked the person in service that took my payment whether it was normal for the upper engine mount to fail at 38,000 miles and he said it was fairly typical.I knew owning a Mini would be more expensive than owning a Toyota, but I'm just now realizing exactly how expensive it really is. If you are thinking about buying a Mini, just realize that the engine mounts will definitely fail at some point, often as soon as 30K-40K mile range. Be ready to spend $2200 when it happens. Also, there is more than one engine mount location that can fail, so this could repeat.With that said, and to end on a happier note, I want to repeat that the people in Mini service have always been very pleasant to deal with. Also, this should go without saying, but Mini's are really cute and fun to drive!!
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October 2023 by Dennis O.
Once again, Seattle Mini was on point. Derek was amazing. Great customer service! The Best!
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September 2023 by Jeremy Johnsen
Zero stars. Rush jobs. Doing more harm than good during routine maintenance.Every other time (i.e. 50% of my service visits) that I’ve brought my 2004 Mini Cooper here for routine maintenance, which has been done only at this shop for the life of the car, I have had to get it towed back for them to fix a tech’s mistake that left it inoperable within hours or days. I keep coming back because they always make it right and then the car is back to running perfectly, until the next time their rushed tech’s do shoddy work.This time was the last straw. After getting a routine radiator service—no problem with the radiator and no temp problems whatsoever, just recommend preventative maintenance/upkeep—my car was overheating 2 days later, leaving me stranded in the mountains because all the coolant had drained out while driving. The tech did not properly reseal the radiator after the service, so the coolant sprayed out from the drain plug as I drove. This is actually the second time! The exact same thing happened five years ago when I got the last recommended radiator flush service.I had to get my Mini to the nearest dealership (Mini of Portland!), ruining my camping weekend, resulting in me needing to get a hotel and take the train home to Seattle.This time the tech also dangerously over inflated my two front tires by 7 and 12 PSI over the recommended pressure printed right there on the inside of the car door during a tire rotation service, cause the tire pressure indicator light to come on.I don’t know what is going on with their techs or their workflow, but it is not good and routine maintenance is putting my safety, and the life of my car in jeopardy, which I was only trying to extend with regular maintenance.
