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March 2024 by Tran T.
If I can give 0 star, I would. Staff is so weird and especially rude if you don't buy stuffs in store and redeem your points/ birthday present. Very rushing in a sense that you feel like they just want you to walk out of the store. Really unfortunate that they are surrounded by many good stores and still manage to fail providing good customer service. Bottom line: the bad reviews about this place is true. Avoid avoid avoid!
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February 2024 by Divyani Jain
Always my go-to place to buy cosmetics.The staff ia always welcoming and friendly
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February 2024 by Dien Vi Nguyen
Red hair store manager has an attitude
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January 2024 by Nicole Czarny
I went in looking to make some changes with my everyday routine as well as get some suggestions for more colorful eye looks. Melissa was so helpful and knowledgeable! She asked the right questions, showed me some great options, and helped me understand how to use them. She was kind and fun to work with as well! Great experience, and I love my purchases!
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December 2023 by Adelia R Menn
prepare to be racially profiled!!! Many customers around us but we were the only ones asked if we needed anything. They also kept bothering us about leaving stuff at the front without asking anyone else. Seems very suspicious when we are the only darkerpeople around, and the only ones being bothered.
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December 2023 by Lori Stone
Awesome customer service
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November 2023 by Cecile G.
They have all assortments of cosmetic collections and the consultants are all nice, friendly, and all-ready to help when you're there.
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October 2023 by Angelia R.
This Sephora has so many staff members. You don't typically see that nowadays. Unfortunately, they spend their time chatting with each other and zero time helping customers. The customer service was woeful at best and the indifference to the customer is pretty shocking. I will literally go anywhere else to avoid this Sephora. If you're at U Village, I recommend steering clear of this store.
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September 2023 by J Souza
I was in Need of a Kabuki blush brush so where else but Sephora!As I walk in I was immediately greeted by three beauty advisors and Donna immediately began assisting me. She showed me several brushes but none were what I was looking for. She said that she might have what I needed just give her a moment. She went in the back and came out with exactly what I wanted! Now that’s knowing your inventory! She finished with helping me with a fragrance and hair care items.Great customer service from Donna. Thank you!Cashier had a great personality too!The store is located near Washington University in a beautiful outdoor mall with great Restaurants to boot.
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July 2023 by Min Jo Byun
Always a good place to buy your perfumes and cologne in the States
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July 2023 by Bella
I’m sad I have to rate this formerly great store (where I have spent thousands of dollars happily!) 1 star today because of one managers poor service and poor attitude. Usually the service here is phenomenal, but when a mini size perfume bottle fell out of my hand and smashed on the floor, she was immediately condescending and rude. I tried to get her name but she wasnt wear a name tag. It looks like you have a few similar reviews about a manager here in the past month so spare me the formula auto response and maybe give your employees a refresher on customer service and handling stressful situations without making a paying customer feel shamed.
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July 2023 by Mark Fitzsimmons
They have a wide selection of cosmetics for women, but there is a limited selection of mens products; shaving cream, cologne, moisturizers, etc. The stores are always very well organized and prices are competitive.
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May 2023 by j spain Greene
Shout out to Ava, who helped me find all the products I needed- she has great product knowledge. When I asked for cruelty-free items, she didn't hesitate to point me in the right direction. I've been very happy with her recommendations!!That said, I wish the store was bigger! The skin care at the old location was bigger. I'm happy they at least carry Pat McGrath.
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May 2023 by Motoko “Sister Motoko”
The manager here was incredibly rude and condescending.I’ll be buying my makeup at literally any other location from now on. Would not return, but the rest of the store was great.
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April 2023 by Jacqueline B.
I can't explain how bad the customer service is at this store! I am beyond disappointed in this Sephora. The employees were very rude especially a brunette lady named Haley. When I was looking for products at the store I had found something I liked so I took a short video clip to send to someone for their opinion about the product , When all of a sudden I heard the employee Haley rudely shouting at me to delete the video and stop filming. I went to turn off my camera but the employee wouldn't stop following me and watching my every move as if I was going to steal something. I felt as if I was in a super secret place when I was being followed by the employee Haley because I took a video of a product I was planning on getting. This same employee was looking over my phone to check if I was done deleting the video. My experience at the store was awful therefore I WILL NOT COME BACK AND I DO NOT RECOMMEND TO COME.
