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December 2023 by Thais Morais
I would give 0 starts if possible!!! WORST CUSTOMER SERVICE I HAVE EVER HAD! If you are looking for a Sephora, choose another store!
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December 2023 by Kelly Schunior
Always an amazing experience! And it's birthday month even better, free gift!
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October 2023 by Lauren Reed
I always go to this Sephora, i love the staff. They are always so pleasant and knowledgeable. Had the opportunity to meet their staff Henry today & helped me find my winter foundation shade. He was incredibly sweet, kind, & helpful despite it being his first day on the floor he was knowledgeable & prioritized helping me find the shade i needed.
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October 2023 by Hillary Mong
Zoey helped me find a perfect bronzer for my skin. The beauty advisors here are the best in Seattle.
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October 2023 by Porcia Palo
Girls who helped me yesterday on Monday were beyond professional. The entire team is sweet and caring. Need raises.
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September 2023 by Lauren Adams
I waited too long and my survey QR code expired. So I have to come in here and praise Alissa. She was extremely helpful, the most help I’ve ever gotten in a makeup store. She was so sweet, relatable and understood what I was looking for and helped w. Color matching etc. she’s the your gal if you’re looking for skincare questions, help and guidance. She deserves a raise. Thank you Alissa for helping me feel confident about my (expensive) but valuable goodies.
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September 2023 by Laman Alakbarli
The worst Sephora store in the city. Not only they couldn’t process my refund to my credit card but also didn’t inform me that in order to get my refund to my credit card I could just ship it to you! ?
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August 2023 by Erica Thomas
I had had the worst day, then when I came into this Sephora, the amazing customer service (by Gale, Alyssa and Connor) completely made my day! They also have an awesome selection of products.
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June 2023 by Carly Reigel
Favorite Sephora spot! All the beauticians here are super nice and helpful. The store is nicely laid out and feels less overwhelming than most Sephora locations.
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May 2023 by Alaine Field
I had the absolute pleasure of being assisted by Connor, 100/10, cannot recommend enough. I have never left any kind of beauty store feeling so majestic and with products that not only match my tones, but with the know how of how to actually use them (I'm late to the makeup/face care game, so my knowledge is next to nothing). After going through the list of items I was looking for and literally color matching each one to me in front of a mirror so I could see, I also received an eyebrow wax. Connor listened to what I liked about my brows and what I was looking for with a wax, and then totally gave me the brows of my dreams. The kicker is that it was done without actually changing much, just shaping mostly, but the attention to detail was noticed and appreciated. (I didn't know this was a service offered, but I absolutely will be going back for Connor from now on.) I have received so many compliments on my "new" look, which turns out, is just my natural tones shining through. THANK YOU FOR HELPING ME, I finally feel like a proper adult with proper products. Can't wait to come back!
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May 2023 by Cassandra McEntire
I’ve been coming to this Sephora location for a while and Mariah was so helpful. She’s an educator and very knowledgeable about skin, so if you’re unsure what your skin needs ask for her!
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May 2023 by Dani
Alyssa and Connor were so great at helping me find what I was looking for and answering questions I had about products. They were both very genuine, professional and had a lot of knowledge.
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May 2023 by Dani Sharp
Alyssa and Connor were so great at helping me find what I was looking for and answering questions I had about products. They were both very genuine, professional and had a lot of knowledge.
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April 2023 by Jane Hurley
Eileen helped me find a perfectly shade matched concealer within my budget in about two seconds. She’s great!!!
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April 2023 by Elyse S.
I don't often get "dolled up" anymore. Between having two young kids and covid, I just, meh.. gave up. I'm also not really the type to wear a lot of make up to begin with. I was throwing my husband a 40th birthday party at a loft in Ballard very close to this Sephora location and decided to get my make up done for the event. It was super easy to book online and I opted for the 60 minute 'full face' appointment. I believe I saw Abigail but my memory for names also sucks so I'm not sure. She was awesome, though! Very kind, helpful and thorough. She listened to my idea of what I was going for (a sultry smokey eye) and didn't try to insist I wear more make up than I was comfortable with (like, I don't normally wear concealer or foundation). She introduced me to some cool products I was unfamiliar with but never tried to sell me anything. She told me what she was doing along the way so I could re-create if I wanted to and the whole time was chatty and pleasant. I did end up buying some of the products later on, online, because I liked them so much. My make up looked great and stayed on flawlessly all night. Even though most of my experience was with a make up appointment, the store was well lit, clean and every employee I saw was kind, friendly and very helpful.
