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August 2023 by Google user
I received a Brazilian blowout and a fabulous haircut from Courtney, and she was the best! I found her on Groupon, which was brilliant. I am so happy and excited about my new hairdo. It was difficult to find someone who could handle my Indian frizz, thickness, and curls, but Courtney was an expert. I wasn't stressed because I knew she knew what she was doing. Thank you, Courtney! Also, she didn't ask me to write a review. I'm doing this voluntarily because it really helps me when I'm deciding on a place. I was new to Seattle and had been searching for a good hairstylist for months. I'm so glad I found Courtney!
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August 2022 by Nicole K.
Wish I had seen these other reviews for people with Groupon's. I too was ghosted after making an apt, confirming said apt, and taking a half day from work to accommodate Courtney's availability! Called and texted with no response. This is the SECOND salon I've tried on Groupon that I've been cancelled on without notice. The first was Salon Lily in Queen Anne. She cancelled on me twice. She called me the first time, but not the second. I showed up to an empty studio, just like today!!! So incredibly disappointing.
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July 2022 by Lisa Terry
Courtney saved my hair! I came in after trying to remove a semi-permanent hair color three times on my own with no luck. In one sitting she was able to give me a fantastic Platinum coloring as well as remove the pink that seem determined to stay. I would recommend her for all of your needs! Not only is she great at her job she was extremely courteous, entertaining, and professional.
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April 2022 by Bridgette Paulo
Courtney is the absolute BEST and the only person I trust to do my hair! I go to her regularly for Brazilian blowouts, highlights, cuts and trims. Ever since I started going to Civility & Sway I regularly get stopped and asked who does my hair. You will absolutely love Courtney, I can’t recommend her enough! :)Services: Haircut
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April 2022 by Bridgette L.
Courtney is the absolute BEST and the only person I trust to do my hair! I go to her regularly for Brazilian blowouts, highlights, cuts and trims. Ever since I started going to Civility & Sway I regularly get stopped and asked who does my hair. You will absolutely love Courtney, I can't recommend her enough! :)
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March 2022 by Natalie Cardot
I got full highlights, a Brazilian Blowout, and a haircutfrom Courtney and it all came out amazing. She even did a root smudge so the highlights would be easier to maintain, it looks great. Courtney is very kind, friendly and welcoming as well! Highly recommend this salon.Service: Haircut
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March 2022 by Puja Gandhi
Courtney is amazing! She uses quality products, really understands what look you're going for when you speak with her, and is also really great to talk to! Her location is a bit challenging to find and weekend appointments and evening appointments are hard to come by. Regardless, I will always book weeks in advance just to get in an appointment with her!
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July 2021 by Sarah Engstrand
I don't think this business is still operational - so proceed with caution when booking. Courtney messaged me on the day of my appointment to reschedule, and then I never heard from her again. I texted, called and DM'd: nothing. Her Instagram hasn't been active since May, so she might not even be open anymore. Long story short, I wouldn't risk it.
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April 2021 by Kacy H.
Matching my jet black roots to my regular ashy, highlighted blonde has always been a challenge, and Courtney took it on with ease. Totally took my hair to the next level. She is a master of her craft with a salon as warm and welcoming as she is!
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April 2021 by Lauren D.
DO NOT BUY A GROUPON FOR HERE. I learned how unethical Groupon is through my experience with Courtney. The reviews on Groupon are screened. Like a few people here, she essentially ghosted me after she said it was okay to reschedule my appointment (thought I had COVID at the time). I tried to reschedule several times. She either wouldn't respond or told me she was booked that day. I tried to get a confirmation on one appointment but she only responded after I told her I was cancelling because she wasn't confirming the appointment because I couldn't get a confirmation from her. I told Groupon about my issue and they said they verified with her that she still honored Groupons. I pointed out it was unfair to take her word over the customers. They didn't care. Thankfully I was able to cite other reviews on here to prove my point. They gave me Groupon bucks. I still think I deserved a full refund. Still pissed I spent all that time trying to schedule with Courtney and then trying to get my money back. I'm going to pay full price and skip the Groupons from now on. I ended up going to Mint Hair Studio and would highly recommend their stylist, Lisa, to others.
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March 2021 by Amy S
I made an appointment here and the doors were locked. No one answered my calls. I stood outside for 15 minutes banging on the door. When someone did speak to me, they said there’s nothing they could do and to go home. I can’t comment on the work but I can comment on the lack of professionalism
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November 2020 by Aditya Agrawal
My fiancé got her eyebrows waxed and sculpted. Eyebrow waxing is priced at $15 and she loved it. I had a confusion regarding location earlier because of their website but sincemy fiancé visited them everything checks out!
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July 2020 by Brandy R.
I booked an appointment several weeks out. I got email and text confirmation for my appointment. I took a vacation day to get my hair done . I waited for 40 minutes outside the salon, I knocked several times, called several times and no answer. I drove downtown and paid for 3 hours of parking. I would not recommend services here as they are literally non-responsive to emails, requests, and phone calls. Very disappointed I wasted my time and vacation!
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June 2020 by M R.
If you are looking at buying this Groupon - don't. There is not way to talk to a real person, and after you "schedule" online and have to give them your CC info, your appointment will be "pending" but you will never hear back. I called, texted, emailed - no response. Extremely unprofessional. Let's hope I don't get charged for saving a spot that was not confirmed.
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June 2020 by Ashley H.
I booked with a Groupon, Eden L Salon is now Civility and Sway. It is not located in Bellevue and is now in downtown Seattle. Trying to reach the salon was impossible/felt like a black hole. I called multiple times leaving voicemails and did not receive a call back. I tried contacting through the website which says it will text and email the salon for a fast response, I did not hear back. I booked online and was told that my appointment was pending, but to book I needed to give my credit card info. If I did not show I would be charged 50%. I went at 1 PM and no one was there and could not reach anyone at the phone number listed on the groupon or listed on google. If the salon is not available to accept bookings they should not allow someone to make a reservation. I wasted a lot of my time in the process unfortunately.
