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April 2024 by Erick Torres
Better than in n out. I said it. It had to be said
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April 2024 by Min Su Byun
This business doesn’t care- Food is sub par compared to other shake shacks- Tables and floor are dirty, I had to wipe it myself- Employees don’t really look like they care, half of them don’t even know whats going on. They’re just there to pass their time
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April 2024 by Shayleigh Nulf
Best burger I’ve had in a LONG time! The lettuce and tomatoes were very fresh and I loved the cheese fries!
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April 2024 by Nova Schaeffer
Im from Oregon and was really excited to try this place sense I hear about it all the time. Very underwhelming. The only good thing I got out of my visit was a yummy strawberry milkshake. My hot dog was burnt and weirdly chewy, my boyfriends chocolate milkshake didnt even taste like a milkshake. They dont have any sugar for tea or anything. Loud and expensive not worth anything other than the milkshake lol
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April 2024 by Capy Bara
Worst shake shack I’ve been to. Terrible service, there are like 20 staff in the kitchen, but they are so slow. I waited for my order for 40 minutes and I can see them constantly mess up orders(missing items, wrong items).
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April 2024 by raffeal247
Not impressed at all.
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April 2024 by Dustin Peacock
We love the Shake Shack.. this one, not so much. No one to great you, and place was terribly dirty.
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April 2024 by Lola
Love it!
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March 2024 by R A
It’s
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March 2024 by Christina D
What kind of hellish business is this.Ordered food on a tablet. Burgers and fries are very expensive and mids quality.After ordering, it automatically inputs a tip. So I pay the 10% tip ($7).Then I sit down to eat on a dirty table because none of them are cleaned.Then I wait on food.They call my name and I come pick up the food.I asked for spoons and forks for the family to share the fries.Guy gives me one fork. I ask for more and he’s giving me attitude about asking for forks.Then we sit down to eat. My child’s grilled cheese sandwich is burnt on one side. How do you mess up a grilled cheese sandwich?Then when we finish eating, we try to go washroom to wash our hands but it’s locked via a code.So I have to go find a staff member to ask for the washroom code. I try to ask a staff member and a patron in line yells at me for ‘budging’ or something.Man, we spent about $80 here and I get in a heated situation because I need the code for the washroom.Explain to me, what is the reason for the automatic tip? I got up to get my food, I wiped the table down myself, I needed to ask for utensils, I need to line up to get a code for the washroom. Really, what was the reason for tipping?I don’t understand how the restaurant is filled with customers. Someone needs to explain it because I don’t get it at all. The burgers are pretty good though so I’ll give it that.Edit: Thanks for the reply. But you are completely out of touch with the business. Who is replying to me anyways?The POS system to put in the order does not print out receipts. And it requires me to put in my email to get the receipt. I’m not putting in my email to receive my receipts + spam emails.So in order for me to receive my food order, I had to have faith that the restaurant would actually give me my food. And I had to hope that nobody had the same name as me because they call my name for the order.
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March 2024 by David Malenke
Ordered a shack stack and the mushroom patty was nowhere to be seen...
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March 2024 by Thomas Byrne
They forgot my food and it’s too expensive for what it
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March 2024 by Dakota Aviador
Certainly nothing to write home about. The cheeseburger tasted like it was from McDonald’s. The fries tasted like they were from the freezer section of Walmart. The fountain drink was nearly $5 alone. Service was very slow even though it wasn’t really busy. Between the food, the price, and the wait, probably not coming back.
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March 2024 by Casey Berner
Dirty and chaotic. Tables were dirty and never cleaned despite people trying to find seating. Had to wipe down my own table. Tablet ordering only and those screens were gross. Nobody ever wiped them down. Garbage all over the floor. Spoons, ketchup cups, liquids. From the kitchen you constantly heard chaos. At one point a few employees were yelling “ewwww” at something. Not to mention orders were wrong. Get it together.
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March 2024 by Sally Nam
I ordered takeout: three burgers, one shake, and fries with extra burger sauce on the side. My order was simple, but they forgot my fries and side sauce. I noticed the missing items when I got back to my office. I had to go back to the restaurant to get my fries. There were plenty of staff, but the service was slow. They need to double-check orders before giving them to customers. The burgers and strawberry shake were a perfect combination. I hope they pay more attention to customers' needs and orders in the future.
