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July 2023 by Kym Williams
All I’m saying is take your business elsewhere and you can definitely find a better price sofa for cheaper at Ashley’s or somewhere else. I don’t know if it’s because I’m black or whatever (I normally don’t put race into things) but when I walked in the older lady couldn’t bare to look at me and the older guy keep staring at me the whole time without asking if I needed help. I was really interested in a sleep because I’m about to move but not with bad customer service. Also most seem over 4k
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February 2023 by Kristine Stroad Moore
Very helpful staff, good selection, reasonable prices. $100 off if you design your own - takes 6 - 8 weeks
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December 2022 by Remus Dumitru
Bought a Luonto couch. The staff was friendly and helpful and respected any requests we had. We didn't want the couch on the floor so they promised they would have one in two weeks. As promised, brand new couch was delivered on time and with no hassle. The delivery guys were awesome too and were very efficient and quick. Couch is impeccable. Couldn't be happier with this place. Highly recommend it, especially since it's one of the few places that have the Luonto brand.
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July 2022 by Geo
Both, Sleepers in Seattle and the shipping company they use (Metropolitan Warehouse and Delivery) have a Better Business Bureau (BBB) grade of F. That is accurate and good description of the way they do business based on my experience.
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June 2022 by Gina Stacy
I’m very very pleased with this establishment. Beatrice was my sales associate and has fielded many calls from me wanting to know little details about my couch and has been above and beyond sweet and patient with me. The sectional couch w/ full sleeper is so pretty! I hunted high and low and this place didn’t disappoint. Thanks for a great experience!
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April 2022 by Gail Fineo
DO NOT Purchase Natuzzi Edition Sofa for these reasons why.. ITEM NOT AS DESCRIBE1) Measurement are Not correct, made smaller. I signed for 85x37x37received 83 x35x372) Made with Contrast Stitching, never ask for white stitching3) White gloves service joke!!!! during Pandemic they came No Maskcovered booties, or gloves4) Consumer service is a Joke,waiting six months given pandemiccontacted Beatrice no help/ asked $775.00 shipping fee return+ $100.00restocking fee...Please go to reputable company
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February 2022 by P.J. Martin Smith
Everyone was extremely helpful and the chair we purchased was perfect in every way. Beatrix was particularly helpful in the selection of fabrics and following up every step of the way
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January 2022 by alejandro castillo-terriquez
BUYER BEWARE! You will regret it, please save yourself the unnecessary migraine and do not purchase anything from this phony furniture company. It’s been 15 months since I paid $1500 for my leather chair which still hasn’t been delivered. I have heard every excuse from the staff, wrong chair was made, trying to sale you a different product, and the worse trying to give you an low quality defective item. They refuse to refund my money and now state that they will have to deduct the shipping charge when shipping was quoted as free. Then now that I requested my money back they stopped answering and refuse to return my money. Poor customer service and no communication. Worse online sales company
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December 2021 by Gordon Marsh
They use Metropolitan Warehouse for delivery.You never know when you will get your furniture.Our sleeper/sofa was supposed to be delivered today (December 29th). Metropolitan Warehouse messaged me 1 hour before they were supposed to deliver it.Its been sitting in their warehouse in Miami since December 6th.We took off work and made plans to be here.Now we have company coming with no sofa or extra sleeping.Stay away from buying from Sleepers in Seattle if they use Metropolitan Warehouse to deliver your furniture.
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November 2021 by MaryEllen Azar
Ordered a sofa bed in June- to be delivered in September. At the end of September I was advised that the fabric was no longer available, and I needed to reselect. I did, and they promised rush manufacturing and delivery the first week of November. It is the second week of November, and they have stopped responding to emails and have not returned my phone calls (I assume caller ID tips them off that its me again...so it goes to voicemail during business hours). My next step will be to contact AmEx and dispute the charge. Maybe this review will get their attention!
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October 2021 by Claude Constant
Purchased the most perfect Luonto Sleeper sofa for my space. The staff was truly patient with me as I requested a high number of swatches to make sure that the color would go with my color scheme. The White Glove Delivery Service was also well worth the price as these sofas tend to be heavy because of their sturdy mechanisms.I use it mainly as a sofa in my office/guest room and find it to be more comfortable than the one in my living room. I also napped on it once and was delighted with the firmness of the mattress. My visitors will be very happy.I was a bit worried about purchasing out of state. The next time I will not hesitate to purchase from Sleepers in Seattle. The service and the product are excellent.
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October 2021 by Kate
My sleeper sofa was finally delivered today. It was a wait (COVID, of course) that has turned out to be well worth it. I am delighted with the sofa; love the fabric and the ease of the mechanism. Kudos to Beatrice, Dustin and John for their assistance in liaising with the delivery company through this process. I have no complaints with Sleepers in Seattle....
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August 2021 by Carol R.
Doing business with Sleepers In Seattle was a nightmare. After 9 months of deception and circular conversations, they chose to ignore me and refused further communication. I finally had to hire an attorney to terminate my purchase agreement and have my deposit refunded. I'm a patient person, this was a disaster that could have been totally avoided with common sense and customer service; which they lack.
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July 2021 by Ashiyana N.
Super crappy customer service. Here's my story. The couch I ordered is a really nice couch. However, it came damaged in the back. I pointed it out to the delivery team, took pictures, noted it on the receipt, etc. I called the company the next day to let them know. This was back in December of 2020. It is now July and I still do not have a resolution from this company. Despite, 12 emails and many phone calls, I keep getting the run around. If you spend $3000 on a sofabed, I expect some service. The very first phone call was great. I spoke to Beatrice who assured me she would take care of either getting me a discount or seeing if someone could come out to fix the couch. Knee deep during Covid times, I did not want anyone in my home. I said I would like the discount. 7 months later, I am still waiting for this said discount. Beatrice, Colleen, Britany, customer service. It doesn't matter who you talk to, they are unable to help. No one responds to my emails and now they are not even returning my phone calls. Terrible customer service which is really sad, given that the couch itself it quite nice and comfortable. I did have to put a cushy mattress topper on the mattress for my guests as it was not as comfy as I expected it to be.
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July 2021 by John Kvasnosky
We called the store looking for help in getting a frame repair for our 12-year-old American Leather sleeper sofa. Despite its age, it was in very good condition and we wanted help getting it fixed. The shop helped us get in touch with the manufacturer but, unfortunately, its age made getting parts difficult. We went back to the shop, and Beatrice there put us in touch with a local repair person they use who was able to help us get the sleeper quickly back in service. It saved us from having to replace the otherwise good-condition item during what would have been a long, post-Covid delivery delay. They did a great job of customer service!
