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March 2024 by Noel Downey
I love Soaring Heart! I learned so much about their products from Allison at the Ballard store. My wool topper feels wonderful and has helped to regulate my temperature so I’m not overheating as much at night. I love my wool and kapok pillows as well! Thank you, Allison and the rest of the crew at soaring heart! It’s been a pleasure to work with you and I can’t wait to buy a mattress! Noel D
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March 2024 by Jennifer Chiu
I have purchased pillows, sheets and mattresses from Soaring Heart. The products are super high quality. I’ve loved them all.The entire staff, from the folks who work in the store to the people who deliver the mattress, is so helpful and kind.I feel very lucky we have such a great natural bed store in Seattle.
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February 2024 by Kate Herreid
These folks are so knowledgeable and helpful. They’ll bend over backwards to make sure you have the best nights sleep of your life!They’ll ask questions about your current bedding and how you sleep, then curate a personalized set up. It takes so much of the guess work and anxiety out of making an investment like this.
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January 2024 by Jeff Hirsch
Wonderful place! Kinda expensive. But it looks like quality
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August 2023 by Kisa Griffin
I have one of their Tatami Bed Frames but it was a gift from someone who purchased it quite some time ago. When they gave it to me they had misplaced some of the hardware and the bolt receiver for the central support leg no longer held in place and wood glue was not going to work.Although the bed has been holding up well I wanted to see if I could get replacements for the parts. When I called I spoke with Amber and told them the tale. They said that they don't carry nor can they easily order replacement parts by default. HOWEVER, they were quick to tell me that sometimes they have or can get them if a frame was damaged in shipping or for some other reason it is available to be parted out. They confirmed all of the pieces I am looking for, my contact information, and said they would look into the sources they have available.If this seems like it would be normal I can tell you that unfortunately it is not. The first two places I tried to get parts said the would not even attempt to help me because I was not a paying customer of theirs. I do acknowledge that it was not the exact model but they could have tried to help a potential future customer or just been kind. Upon finally finding the exact match of the bed and calling here I received FANTASTIC customer service from Amber! I was up front that I had not purchased it directly but that did not deter them from treating me with kindness and being as helpful as possible.Even if Amber, Soaring Heart Natural Beds, or the location they get these frames from are unable to get the parts I need I will refer people to them and turn to them when I need items they carry in the future.
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July 2023 by Dionne Okada
This place it's staff as well as the products are all A1 Seriousley the vibes are chilled and relaxed the staff is genuinely kind understanding and helpful! I worked with Amber she was super patent kind helpful and really amazing with switching out layers from toppers to moving me bavk and fourth to feel the beds and all the difference they offer. I just don't have the words that would truly explain how wonderful my experience was unlike any other mattress shop I have been in !! Those others just CANT compete with the integrity of the store the people in it and the products that they sell 1000 times again I will go back and re-purchase and I will tell everyone I know if and when to go here over any other than this day and time in the world we live in we are not safe and we are not treated kindly and we are not helped. We are pushed along walked over and put on the shelf but not here !!!! they rather you be happy than sold !!! that speaks volumes Amber you’re the greatest. This is my first real bed that I have ever Botton thank you for ending the horrible cycle of having to go through online mattresses as well as in these horrible places that are all commission based you guys are top notch thank you. I feel truly blessed with the help and the kindness that you gave me I will be back to get my bed.
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May 2023 by Bayard Buetow
We were looking for a foam pad to upgrade our camper van and stopped by Soaring Heart to check out their products. Alex helped us out, he was super helpful and patient in explaining all the various options. We never felt pressured to buy anything. After a few visits to SH, we ultimately decided on two single Shikibuton pads ( latex, cotton, wool .) We "road tested" them on a trip to Tucson and remain very happy with the comfort and quality. We were really glad to have a store like Soaring Heart nearby. It is so much better than shopping online pictures.
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April 2023 by Andrea McIntosh
The staff were very friendly and helpful, and I was able to try out several pillows in-store. I bought a latex pillow from them, and it was quite expensive but I love it and it was totally worth it. It's basically ruined other pillows for me.
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March 2023 by Ronaldsworth
Mike has been an amazing help through this process. He has been informative, helpful and led me through each step. This will be the best bed you ever purchase and all of their products are really wonderful.
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March 2023 by Donald Matney
We purchased a bed frame, mattress, sheet sets, pillows, and end table from Soaring Heart Natural Beds a couple of months ago. We are so pleased with our purchase! We love the comfort of the bed. We had wonderful customer service from Sierra Larson. She explained all the options of the products and encouraged us to try different style mattresses before making a final decision. The delivery and set up went perfectly. You can tell that the people who work for Soaring Heart take pride in their products. I highly recommend!
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December 2022 by Danielle Baroudi
I love these products, but I dropped 2 stars because I had some really lack luster customer service from their online and phone support staff. I had worked with them prior to the new ownership and it didn't seem to be the case then.For instance, there is only one person who can ship things out, and as a manager, they are unable to expedite shipping if there is an issue on the companies end getting something out for shipment - only the owner can expedite packages if the company is at fault. I had email correspondence with CS over several days where they just blatantly didnt answer my one, repeated, question and simply said, you will have to wait for the shipping manager to call you later this week. No call came and the manager couldn't do anything once I got a hold of her to address the severely late shipment.For a $100+ pillows I would have expected and preferred better communication and efficiencies for customer experince.
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November 2022 by Tirzah Petropulos
I don't know if I ever thought I'd be leaving a review for a mattress retailer, but wow. This place, their people, and their products are seriously next level amazing! Sierra was the MOST KNOWLEDGEABLE, most helpful, and sincere salesperson we have ever worked with. We visited several other natural/organic mattress providers, and none of them even compared to Soaring Heart. Their products were inferior, the knowledge of their sale's people was seriously lacking, and we had a distinct vibe that we were being given a sale's spiel rather than having our concerns and desires directly addressed. We spent way too long in this place, but they were so accommodating. They even let us take our shoes off and crawl in bed!Okay, so how was the mattress? It is probably the most comfortable mattress I have ever slept on. It is cushy, supportive, and so, so clean. Our set is completely made of latex, and you would never know. It doesn't even smell like it! I have an avocado mattress as well, and that thing outgassed for MONTHS. It still smells like latex whenever we move or rotate it. We also picked up some L shaped pillows, which have been good except for the fact that they compressed very quickly. My ears started to hurt because they lost their give. It definitely takes some work to maintain these and some getting used to. Really glad they were included in the purchase because honestly probably would not have purchased them having experienced how firm they become. Yes you can re-fluff them, but we're both busy people with little time to re-fluff the wool in our pillows each week. If you can navigate that though, they're totally worth it. The body pillow is also AWESOME!Thank you Soaring Hearts for an amazing mattress buying experience! We will definitely be referring to you from now on for our people's bedding needs!
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October 2022 by Ben A. Wise
Contacted them over a month ago to ask if they have a spare part for a bed frame I bought from them years ago.Never heard back, despite checking in multiple times.A "no" wouldn't have resulted in a negative review. But if you're going to just ghost your customers, people should know that's how you do business.
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September 2022 by jonas n.
This is the second set of mattresses I bought from soaring heart and definitely the last. The great natural bed product but quite finicky mixed with pretty bad customer service. Make sure you rotate this bed often and that you do not expose it to any moisture. If you spill a glass of water or something on it, take it completely apart and make sure that you dry it all the way through. The first set was exposed to a little bit of moisture and quickly molded given the natural consistency of the mattress. I take full responsibility for that and was hoping that buying a second mattress I might get a little bit of a discount or at least they take the old one away. I did receive a 5% discount which covered half of the taxes but have to remove one of the old one on my own. In addition when the new one arrived it was tossed on my deck in a box and they couldn't even bring it inside or be bothered to take away the packing material. How do you spell over $11,000 on two beds. I guess the extra 4 min it takes two delivery people to place it was a lot to ask.
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June 2022 by Casey Casey
I had never even heard of a shikibuton, but I decided to go for it. I knew I needed a better sleeping experience than I was getting with my futon. I also decided to go the extra few hundred dollars for latex and I can tell you I am not disappointed! This is exactly what I was going for. I’m not waking up sore. It miraculously contours to my side sleep even tho it’s only inches thick. I’m in love! AND I used the promo code and received 2 pillows with my purchase! They are each different and are also amazing!
