-
December 2023 by Aidan O'Day
I was helped by Zachary with a loan application. Zachary was very knowledgeable, patient, and helpful throughout the loan process, and the rates were fantastic. I'm glad I went with my friend's recommendation.
-
March 2023 by Garrett Berkey
They have a terrible online experience and I would not recommend banking with them to anyone. It is 2023 and I have been a customer for 3 years. Their web payment system has barely worked for the entire time and they have not made any changes or updates to their system. Customer service is always nice and says their website will be getting an update soon.... I do not understand how they have stayed in business this long.
-
June 2022 by Pam Jensen
Thanks to Tanya and Jasmine for getting me set up with a new account. Very friendly and professional! Looking forward to the day when your branch will be completely open after covid.
-
January 2022 by Rich Morris
Worst bank ever, rude employees, everything takes a minimum of 2 hours.They can't be troubled to update their locations, went to 3 to find one that still existed
-
January 2022 by Bri Cee
There is a 30 day hold on your money when you open an account so it’s worthless. If you deposit any money they refuse to let you take it out because of this policy. They make sure to not tell you this when you sign up for an account.
-
September 2021 by Bri Castilleja
There is a 30 day hold on your money when you open an account so it’s worthless. If you deposit any money they refuse to let you take it out because of this policy. They make sure to not tell you this when you sign up for an account.
-
August 2021 by Ajay J.
Run away! They do not answer the phone, they do not return your emails, they charge you fees that that you cannot answer to or contest because they apparently have a no callback/emailback policy. Worst bank I have every been associated with.
-
August 2021 by Ajay M.
Run away! They do not answer the phone, they do not return your emails, they charge you fees that that you cannot answer to or contest because they apparently have a no callback/emailback policy. Worst bank I have every been associated with.
-
August 2021 by Jim Biava
Jasmine always goes out of her way to help. Her attention to customer service is outstanding. It is always a pleasure going into her branch. She is good at what she does and Sound CU is lucky to have her on their team.Susan and Jim Biava
-
July 2021 by Norway Grace
Thanks to Tanya and Jasmine for getting me set up with a new account. Very friendly and professional! Looking forward to the day when your branch will be completely open after covid.
-
April 2021 by Zach Alberts
Worst bank ever to use as a business. Don't not bank with them they give you charges for everything and take your money. Stay away!
-
March 2021 by Roy Wilkie
Extremely limited services - 2 ATMs in the entire city. 'Network' ATMs are unreliable, often out of service, their map is out of date. Don't sign up with them, you'd end up with a bank that lacks features every time you need something, a phone app that constantly crashes, a website that's always down for maintenance. Their phone support is usually nice - best I can say for them - but the wait times are extremely long and you often will end up with a rep who's just rude & disrespectful. Keep looking. This is the wrong credit union for anyone.
-
February 2021 by Jessica Rueda
5 Star Experience!I accepted a job offer and relocated to Seattle from Los Angeles in 3 weeks! I had just purchased a vehicle and was looking into Credit Unions in Seattle to refinance with. Sound Credit Union stood out right away by their website! It was so easy to navigate and easy to find the information i was looking for. I noticed they were offering a 2% cash back option and was very interested. I fill out an application online and received a call almost instantly. I was connected with Jasmine Horton-Carroll and my experience with her was nothing but perfect! Jasmine was very helpful and responsive at all times! We communicated mostly via email, which was perfect for me as my schedule was very hectic as i was getting ready to move. Aside from refinancing, Jasmine was even able to approve me for a credit card with a balance transfer offer to help me out with some other credit card debt i had. When it came down to sign all the documents, i was able to make an appointment on a Saturday (SUPER CONVENIENT) and worked with Cindy at the Burien office. Cindy was ready for me at the set appointment time and i was in and out in under an hour. Once the documents were signed, the 2% cash back was deposited into my account! :)This process was so easy and smooth! Thank you so much Jasmine for all your help and patience throughout this process. So happy i chose to go with Sound Credit Union!
-
September 2020 by Rowena Browman
Today, I walked to the West Seattle Sound Credit Union and discovered the doors locked. There was a note on the door stating that appointments were required. I was so disappointed to read that, as I am rarely in that location and I had wanted to take care of an online issue I was having. While I was getting ready to leave, Jasmine opened the door. She was so friendly and helpful, asked me what I needed and kindly allowed me to enter. It took a while to straighten out my issue, but Jasmine had the best customer service the entire time. She went above and beyond, taking her time with me and making sure that my concern was resolved and my account was accessible. She was friendly, put me at ease, and never made me feel like I was imposing on her time despite the fact that I didn’t have an appointment. Bravo to Jasmine. When so much is going wrong around us, it was nice to experience her humanity. Thank you so much, Jasmine. You are an example of exceptional customer service!
-
September 2020 by Nick James
Excellent experience!!! Thank you. Jasmine is the best.
