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December 2023 by Anthony
Not sure how into the weeds to go, here. Poor instructions from the start: “set up your profile on the portal and upload your documents.” Done. Then silence for weeks and weeks. An email the night of tax day- “I don’t have your SS number!! so now I have to file an extension!” (I’d like to point out here that my SS number WAS there as part of my profile.. not sure how else I was supposed to supply it, and there were no instructions to do so..?).Anyway, silence for weeks and weeks. Call? No answer. Voicemail? No callback. Email? No reply. Have you filed? Is there a fee? Any update? Hello??I even tried reaching out to one of the other accountants at the company to see about taking over my taxes.. I never heard back.BUT call and say you’re a new client? Bingo! For anyone reading this: that’s how you get someone on the phone at Sound NW, lie and say you're a potential new client.Anyway, it was a truly terrible, maddening, months-long experience from start to finish. Would advise anyone looking for a tax service to avoid Sound NW.
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March 2023 by Nicholas DeJulio
Justin has been doing our taxes for the last few years and has always done a fantastic job. He is incredibly diligent, thoughtful, and prompt, and also just a very kind person. Highly recommended!
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March 2023 by Nicholas D.
Justin has done our taxes for the last few years and has always done a fantastic job. He is very diligent, thoughtful, responsive, and kind. Highly recommended!
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September 2021 by A Grajilla
I had the same poor experience as other recent reviews: non-responsive employees (that took multiple months to follow up on) that resulted in my tax return being late and incurring fines. Totally disengaged, took multiple emails to get a response, and seemingly didn't care about keeping me as a customer. If you need someone proactive, professional, and that sincerely cares about their customers, go somewhere else.
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September 2021 by A S.
Worst experience possible with a CPA. I had to ask questions 3+ times to get responses, very poor follow-up, multiple mistakes in my return, and my return was therefore late which they didn't seem to care about. There were also issues with their file upload system, which they said they'd follow up on, then never did. Really poor customer service, and don't recommend. I also followed up with the company to see if they'd still like my business (if this was just an issue with the particular CPA in the firm), after politely sending an email laying out what had happened and received no response. Maybe they're too busy to care about new customers, but if so they should simply refer elsewhere.
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June 2021 by Lindsay Holland
I had a really difficult experience working with Vicky - she would take weeks to respond to simple questions, and I had to point out things she had missed multiple times that changed the financial outcome of my tax return. I expressed my disappointment in her service but never received any acknowledgement of those issues. I took more than 2 months to complete my return only because she was completely unresponsive. Do not recommend.
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February 2021 by Elling Steinsvik
Best tax service I've used. Been with them for 10 years with no regrets.
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October 2020 by Hanna S.
Justin did our personal and business taxes for us for several years. We were so happy to have found him. He was patient with our questions, flexible with our schedules, and always responsive, personable, and professional. I highly recommend him!
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June 2020 by Jacqui E.
I just have to give a huge shout out to my new tax accountant! I have had the best experience with My person is Justin D. Around every corner, I have felt 100% trust with Justin's answers to my tax questions. He is smart and really appears to know all of the ins and outs of the tax world which is great because I do not! As a small business owner, it is gold to find a tax accountant who you know will complete your taxes in an accurate way and get you the best numbers. I was so scared this year that I was going to owe during this crazy time, but with Justin's help, I am getting a decent refund! Thank you, Justin! You gotta try these guys!
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June 2019 by Stephen DeShazo
Mrs. Rozis and the entire staff at Sound NW Tax Services consummate professionals with fantastic customer service and great response time.
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May 2018 by Mike L.
I received a CP2000 notice from the IRS with an outrageous amount of proposed taxes due - it was my fault for failing to report the sale of my townhome in 2016 and I had no idea how to deal with it. I called up Sound NW Tax Services to explain the situation and become a new client. Justin spent 5 minutes with me on the phone, asked some questions about the purchase/sale price and duration of living there as a primary residence and explained exactly what I need to do to respond to the letter and how I'll be fine due to exclusion rules. Instant weight off my shoulders! Justin was honest, straightforward and tremendously helpful in just a phone conversation without doing any sort of a hard sell to get me to spend time/money to prepare the response. Will absolutely be giving them all my future business for personal tax returns just based on pure integrity which is becoming rarer now days.
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January 2018 by Andi Lucas
I have been working with Haroula Rozis since I moved to Seattle in 2007. She answered my tearful phone call and offered assistance in cleaning up a tax nightmare that I had created. Plus, TurboTax was telling me that I owed $700, and Haroula was able to get me a refund of $2,000. Since then, she has helped me immensely with my finances, including starting a small business two years ago. Haroula is dedicated, brilliant, thoughtful, and incredible at taxes! I have recommended her to anyone who will listen, and I'm thrilled to now know her family and co-owners--daughters, Vicky and Alexis, and son-in-law, Justin--all of whom are equally as talented in taxes and accounting. I wouldn't trust my taxes with anyone other than Haroula Rozis and the team at Sound NW Tax Services.
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January 2018 by carl h.
I have been using their tax and payroll services since I started my small business 3 years ago. The entire team is very helpful for all my tax and payroll needs. What makes them so easy to work with is that they cover many different services for all sizes of businesses. They also allow me to text, email and call as my needs arise. Thank you!
