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December 2023 by Amanda Z.
Big shout out to Malcolm! He has extended great customer service on my last two visits. He helped me find the right solutions quickly and even helped fix my license plate! You do not encounter this level of service these days and it really stands out. Stonewall is now my go-to hardware store in Seattle.
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October 2023 by Dirk W.
Thanks so much for helping me out. I had no clue what I was doing and a kind older fellow helped me out. I live close by and it is so much closer then Home Depot!
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October 2023 by Judith Ali
Always love coming to this store, been coming here for decades and everyone is very kind and helpful and points me to the things I'm looking for.
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September 2023 by Marisa N.
I would rate this store highly except for a recent experience in which they charged more than double in the store for PVC pipe compared to the online price of the same product on their own website. When my husband went back to the store to correct what we thought was an error, the clerk said you can't trust the prices listed on their own website. Huh? A quick check showed that the price they charged in store was also more than double those listed by competitors (Home Depot, Lowe's, Ace Hardware). We prefer to shop local and have been happy to give Stoneway our business even if a bit more expensive. But more than double? It's sad, because we are locals who have often referred people to them and have, until now, gone there regularly.
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September 2023 by CL J.
Most of the staff here are fine, but there is an older man that works here that is always rude, condescending, and blatantly sexist. Supporting a local business isn't worth it if I'm expected to tolerate that.
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August 2023 by Toby Thaler
For years I enjoyed going to Stoneway for hardware needs. First on Stone Way, then at Ballard. Good selection, good service. Prices a bit high, but convenience and selection made up for it.Unfortunately, I had an extremely unpleasant experience with a clerk in April (2023) and I now go to Tacoma Screw (Leary and 3rd Ave NW) for most hardware needs. The problem was a clerk who attacked me verbally for suggesting that Stoneway should put in a real bike rack for folks like me who often visit by bike and need a convenient place to lock it up. He ranted at me. Worse, I email a letter about the experience to the address given on their web page. No response. I printed out my email and mailed to Stoneway. No response. This treatment of a customer for making a suggestion is insulting.
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August 2023 by Todd Lubsen
Jerry and the crew are great. Helpful and knowledgeable. They have all the hardware.They are the "fastenerds"
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August 2023 by Pam Hawk
Good selection and great service. They had exactly what we needed and even made a quick exchange when our metal rake broke.
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August 2023 by Tamara Pickrell
I got quick, friendly help when I had a question. They have a little bit of everything here, and I love to browse around and see what surprises me.
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July 2023 by Mark Fitzsimmons
A wide selection of hardware, from paints and brushes to fasteners and adhes. They'll have what you need for most household repairs. The prices are competitive with big box stores and they have great service from knowledgeable people.
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June 2023 by Bradlee Vrieling
I have lived in ballard for 3 years and I drive all the way to aurora to home depot. Last week we needed something for the house. We stopped by stoneway which is a less than half a mile from the house. For a smaller store they had big inventory! They have better service than home depot. For the smaller house jobs I have a new hardware store.
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June 2023 by Commander Crime
"MAKE SHOPLIFTING A CRIME AGAIN" this is not a serious business and let me tell you why.I walk into the local hardware store expecting some local deals and good prices. It is so apparent this store is overcharging on everything. It's incredible to me that they are selling a welded together scrap metal watering can for $35 while complaining about shoplifters.Added to the list of local businesses who despise their community and rob them while complaining loudly about a problem that has been proven time and again not that impactful.
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June 2023 by Brad Greene
Very good local hardware store in Ballard/Freemont area. They have a wide variety of essential items and are a good alternative to the big box store. I can get in there, find my items, and be on my way in minutes. Staff is always around to help if you need it. Excellent selection of fasteners, including stainless.
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April 2023 by Cuck Arnt
Excellent selection, great prices, saved me a lot of drive time to my supplier.
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April 2023 by Greg V.
A little more expensive than the big box stores like Home Depot and Lowe's, but well worth the convenience. Plus, the employees here actually are knowledgeable about the products they sell. The last time I went to Home Depot and asked for help, the employee asked if I had the Home Depot app so I could find what I wanted on my own. I now avoid the place. The folks at Stoneway Hardware are helpful and friendly, offering a better option than the big box hardware stores for most items