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December 2023 by Kevin McCarthy
Tesla service is the absolute worst. I discovered that they just pass your car around to multiple technicians. The result of this is that no one ever completes your car, they just pass the buck to the next person. My car was in there for TWO WEEKS to fix a door handle issue and some tpms issues. Apparently the door handle requires an additional $4,000 to rewire the entire car….two weeks later oh and the parts would take another forever.Also all communication is through their worthless app which means no one really cares about you they just copy and paste a were so sorry message and move on.The system is designed such that no one ever has to give you the bad news on the phone. They just update an invoice and send you a message.
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November 2023 by Alison Ferro
We took delivery of our model x here. Everything went as expected and our car was in great shape! (The only issue we’ve found is the middle row seats leather was wavy at the seam, but it will have car seats on it so not a deal breaker for us). Panels, paint and door alignments all look good and they even waxed the car for us. Their is no customer parking, which is bizarre so plan that out before hand
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November 2023 by Wild Skies
They will give you an estimate but when you schedule the service the price will suddenly go up (original estimate date 9/23/23, appointment scheduled and new price given 10/2/23). They will try everything possible including lying and treating you like an idiot who cannot read an estimate to justify the price difference and in the end they will say "Sorry, the price of the parts went up, there's nothing we can do" so you are stuck paying the inflated price. Any reputable business will honor an estimate for 30 days!Edit to add: In addition to not honoring their estimate, they chipped the corner of my windshield while replacing my glass roof and instead of telling me about it, they said NOTHING. Thankfully I noticed it when I got home and when I contacted them about it they did say they would replace the damaged windshield but it still resulted in an additional day of missed work and additional ferry fares because of how far I live from the service center. I absolutely cannot recommend this service center for any repairs and if you do have to use them, be sure to take pictures/video of the condition of your car before you take it in.
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November 2023 by Lu Tang
Got brand new model X initial service there, only to get driver side door paint chipped and multiple scratches in trunk. They're now scheduling the 3rd visit to fix the scratches but I don't want to waste my time off on these endless loops.
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November 2023 by Jerry H.
Had my windshield repaired, great customer service and love how the update me on every update on my car
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November 2023 by Andrew Nichols
This used to be a great service station. However, I recently took my Tesla in for work and at first I was told that it would be covered under warranty. Then they came back later and said it was a rodent issue and wouldn't be covered.I looked into this further online. Apparently Tesla's have an issue with rodents chewing wires for two reasons: 1) the warm batteries attract them in the first place and 2) Tesla uses soy coated wires (which seem yummy to rodents).When they replaced the wires on my vehicle I tried to get information from them about if the new wires were soy coated or not and they could not answer that question (just writing back "we would use whichever wiring harness was sent from the factor)." Sometimes good customer service means going the extra step by contacting someone else to find out if they are soy coat or not - ie. has Tesla fixed this issue or not.I also had to ask several times if they could let me know ways I could prevent this from happening in the future. I saw online that some people put soap like Irish Spring or scents like peppermint near the wires/battery. However, after asking a few times I haven't received a response on this.Service: Electrical repair
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November 2023 by Margaret Kepler
I was really upset when my steering went out in my brand new Tesla after less than 2 weeks. Homer the service experience was excellent. The my picked it up in a flat bed, gave me a loaner and had it repaired in 2 days, a day faster than they anticipated.Service: Steering & suspension repair
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October 2023 by akhil makana
1. They can’t fix your problems. They just mark them fixed, either without even attempting or not knowing what they did.2. They create new problems. I got back my car with totally missing parts after service3. Since they can’t fix issues, even when an issue is evident, the so called supervisor and leads say it’s normal.4. They cause additional damage to the car and don’t take responsibility5. These people don’t have common sense, they have Tesla nonsense.To summarize, they try their best to make you frustrated and hate Tesla. If that’s their job, they are amazingly good at it.
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October 2023 by Andrew Michalik
The best service I’ve ever had, all the guys did a great job making me feel welcome comfortable and went over the top. They let me test drive a new Tesla while I waited for mine to be service and they even filled up my tires with air at no cost to be nice. Would give 6 stars if I could thanks for doing such a great job everyone at Tesla service center south SeattleServices: Tires
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September 2023 by Rachel Faunce
I brought my Model Y in to have the lift gage windows replaced after someone smashed it in. I called at 4:21pm and made an appointment to drop it off at 8am. It was ready by 4:30 the following day. The drop off and pickup were so easy! Very happy with the service experience.
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September 2023 by Jon Zemel
Hard to imagine a worse garage experience. Nothing progressed on my repair without 3 or 4 phone calls to beg for help. Took 3 months to figure out they hadn’t sent the estimate to insurance. Asked me when I got there “so replacing the bumper today”? (Not the correct repair).In the end it took 5 months of me hounding them for them to be ready to do the minor repair. They billed my insurance for 39 hours even though it was done the same afternoon.Except it wasn’t done, they forgot to fix the wheel. They said I could go fix that another time and obviously not provide a loaner, I can pay for the rideshare myself, to clean up their mistake.Take it to a different shop and hope it’s better!
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September 2023 by Victor Hoang
I feel very conflicted writing this. I believe the staff is very nice and they have a nice facility, but the lack of proper long term solutions, following through with communication, and lack of accountability really bothers me. Here's my story:Last year in May 2022, my new car had an obnoxiously loud squeak when rolling up/down my driver side window and I noticed that my sun visor was misaligned so I decided to use the included "4 year warranty or 60k miles".The service tech said that my sun visor couldn't be resolved because there was a MANUFACTURING ISSUE WITH THE FRAME. Forever misaligned on a new car. No offer to resolve, fix, or compensate me for the cars design flaw. As for the window squeak: they took the door apart, applied wax, and tried realigning it (on 3 separate recurring visits on the same issue). A new car I remind you. Even to this day the window still squeaks when it gets wet and the sun visor doesn't line up 100%, but I took the loss to keep the car as everything else was fine.During this initial visit: so many minor issues happened while I dropped off my car. The driver seat got DIRTY. The floor wells had dust on the carpets, and they parked my car outside and it got crazy pooped on by seagulls. I decided to let it slide since they seemed "nice" and they "were doing their jobs the best they can".Fast forward to today. Now something is rattling and loose inside in my driver side door. It sounded like a marble is rolling around or smacking against the door and not secured properly (probably from my initial visit and over time, things got loose).I scheduled an appointment to have them take a look. We verified the sound during our test drive and I left the car with them. I arrived back at the service center according to the app's ETA (after messaging the service center to confirm my car would be done when I arrived). I showed up, and to my dismay: my car wasn't finished.They didn't resolve the problem (but claimed they did in the service app), TRIED CHARGING ME for the warranty service, and even worse: they somehow damaged the paint protection film on my car (PPF/clear bra, whatever you want to call it). A nickel sized chunk was ripped from my front bumper and costs $700 to fix. No one contacted me that this happened. I talked to a service representative and they said there was a "mishap" and a manager would reach out to me tomorrow morning (which would be a Saturday). I bet if I didn't notice and take action, no one would have spoke to me about it.I waited, and waited, and waited. I didn't get a call. So I decided to show up to their store on a Saturday. I waited 30 minutes for a customer representative to show up only to learn that the supervisor was out until Monday. Again, they said that the manager/supervisor will contact me first thing Monday morning. I had little faith they'd follow through by this point.Monday August 21st came, and I gave them until 12:05pm, so I can officially claim that they didn't call me Monday morning (not even "first thing"). I called them and they told me they would pay for the damages. Only the damages? What about my time and frustration? Although I'm grateful they would pay for a problem they caused, I'm writing this review 2 weeks after the incident. I had to take MY OWN TIME off from work to get MY CAR fixed for a DAMAGE THEY CAUSED and be THEIR project manager to ensure they follow through. Not everyone has time to spend and not be compensated both financially and emotionally. They didn't even offer mitigation beyond just paying for the damages they caused. Even worse: they didn't offer to have my services billed to them directly. I have to pay out of pocket and be reimbursed.I followed their procedures, emailed their service account, and called them for verification. What frustrates me the most is that anytime I need something done, I have to be the one to initiate. They don't follow up to their own actions so I would beware if anything happens
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August 2023 by M Eschen
Had to get my roof glass on my Model Y replaced due to a crack. The dropoff and scheduling went smoothly and the work seemed to be fine. However, when I dropped it off in the morning for Thai 2-3 hour fix they said they needed it all day which was fine and reasonable. A few hours later I am saw it posted that the expected pickup was 1pm so I started to plan to head back to get my car. I called to ask a question and they told me it was 1pm TOMORROW, not the day I dropped it off! It was posted that way in the Tesla app but I was only looking at the time of day since I would be ever have guessed the day to change. I called to find out what happened since I needed my car back that same day. In the end I was able to get it but it was stressful. The staff were all polite as I worked with them.
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August 2023 by John Pacasum
Very efficient service. Not a fan of Elon but his Tesla team has created a no-nonsense approach to the car buying process that other manufacturers owe to aspire to. From the time we picked our vehicle (30 minutes); to completing trade-in, finance, and purchase documents online via Tesla app (<2 hours); to picking up our vehicle (<30 minutes), every task was achieved with ease and efficiency.
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August 2023 by Finlay Craig
The Tesla Service Center has been fantastic. Clear and quick communication on the issues that I was experiencing and all the staff were so friendly and helpful. The loaner I was given was great (it could have been a little cleaner) but I was grateful to get one, plus it came with free supercharging.
