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August 2023 by Aaron P.
This shop has the best vibe of any shop in the Seattle area. Super cool employees and a wide variety of goods to choose from. I look forward to my next visit.
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November 2021 by Derek Robertson
I left my wallet here today and shopped around the mall for an hour realized it was gone came back and they had it behind the counter!!!!! Everything still there!!!! Thank you guys!! I will continue to give you my business and forward good reviews!!!
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May 2021 by Mackenzie Rose
Bought almost a two hundred dollar outfit and not even a week later it’s falling apart, and the girl was extremely rude
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April 2021 by Manuel Bravo
No one cared to help. When asking for authenticity of the shoes they told me it is what it is and gave me attitude for questioning. After that ignored.
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April 2021 by Adrian Avena
Clothes and shop are great, employees are subpar. All of them seemed like they didn’t want to be there.
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February 2021 by Braden Adams
Trash customer service and questionable authenticity of some items in the store. And yah I’m over 18 so don’t let these clowns fool you with that bs
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December 2020 by Marie Brown
Nice selection of clothing but the business owner is unprofessional, immature and honestly rude to their social media followers. Employees have the “I don’t care” mentality. If you dare speak out on social media against the owners attitude you’ll get “blasted” and trash talked on their business page. It would be wise to spend money else where on a business that isn’t hateful and so cringey. Plenty of other small businesses to support that actually have a well mannered staff.
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December 2020 by JoyAnne C
Sells fake vintage and owner is a nasty predator
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March 2020 by Eduardo Mendoza
I went to the store to get my shoes authenticated and the store owner had told me that the shoes were fake which was very embarrassing since I knew they weren’t fake. However I had gone to multiple sneaker shops such as the lucky dog in Seattle and west coast in south center and told me other wise they aren’t. How can store owner who prides himself and saying that he is been in “this” business for 11 years not now the difference between real and fake shoes. The store owner was rude, disrespectful and can’t take customer feedback properly which is very childish. We’ve even talked with other sneaker shop and been told they sell fake shoes which we can’t confirm but that just looks bad on the owner, the brand and the people who shop there waiting to get ripped off. WOULD NOT DO BUSINESS THEIR
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February 2020 by leonard sun
Selection is hit or miss depending on when you go and what you're looking for. I haven't had any issues with the employees, they've all been pretty chill. Yes you can find most of the items cheaper online but if you don't wanna wait for shipping you don't have a choice
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February 2020 by forntite stw
Amazing shop please go there its amazing
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January 2020 by K
I don't even wanna know how much money I've spent here lol literally my favorite store!
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September 2019 by Toby Moore
Very friendly staff. Got me the shoes I wanted and had me out the store quickly. I'll definitely be back again. Really nice clothing and shoes they have.
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September 2019 by Ramiro Rico
Great spot to find something dope ya can’t find other places. Hayes is a cool cat too
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June 2019 by Bryant Ponce
Recently I went to the The Cool and I did not have a good customer experience when I was there. The employees seemed to have a “too cool for school” or an “I don’t wanna be here” type of attitude. They were on their phones and blasting music and not even greeting or paying attention to the customers. Doesn’t seem like customer service is a high priority on their list. Overall, The Cool has dope hyped clothing and accessories, but the customer service needs to be better.
