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January 2024 by Cara Alexander
Manager said my boots couldn’t be returned as they were “worn”. They are brand new in the box bought only a few days prior from the same location
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January 2024 by Sofía Molina
Good service, I arrived, they took care of me very quickly and I left with my new boots in less than 5 minutes :) friendly employees with smiles on their faces!
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January 2024 by Olivia Adams
Staff was amazing!!
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January 2024 by Summer Azzam
I came in with an issue and Edith went above and beyond to help me solve my problem. She was incredibly kind, understanding, and professional. She is an advocate for the customer and provided a wonderful experience. The whole staff working at 4:30 on 12/30/23 was friendly. Would def return to and recommend this location based on my excellent experience. Thank you Edith and team for your help!
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December 2023 by Thomas Swanson
Priscilla was very helpful and knowledgeable. Overall I had a pleasant experience for picking up my first Docs.
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December 2023 by Lucían M
I have never been so happy to just stumble upon a store. Went in originally to window shop but a few pairs caught our eyes. Was helped by the most knowledgeable, patient and sweetest humans named Athena & Dusty. I cannot express enough how wonderful an experience I had in this store. Thank you both for the extremely warm welcome and HUGE thank you for everything else. We will be back!
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September 2023 by Sunny King
I’ve been to this stores multiple times and Payton and the whole team are amazing!! Payton really has gone the extra mile every single time and now this is the only place I get my docs. Everyone is so kind and helpful, the store looks great, and I am forever loyal to this store. I’ve gotten bags and at least 4 pairs of docs there. I plan to go back soon. Check it out! <3
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June 2023 by Lauren Vaterlaus
I went in today and had an amazing shopping experience! I was greeted nicely right away from the staff. The store is absolutely gorgeous with a huge selection.I have to give a shout out to Edith. She was extremely sweet, attentive and helpful. She never made me feel rushed and was a great conversationalist. I'm glad she helped me because I finally bit the bullet and bought the Eviees I've been eyeing for months and I'm extremely happy with my purchase. Happy birthday to me :-D!
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June 2023 by Stasiss Levine
Always great to visit. Shopping is wonderful. Staff are really great and truly helpful. I will return to buy more.
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February 2023 by hayla ragland
I never ever write these things. My partner and I went in today. Sometimes we struggle in retail spaces, being noticed at all or being treated like we’re stealing. So this review is for Edith who helped us today. Massively helpful, extremely knowledgeable, went out of their way to bring us additional options, excellent recommendations, and predicted our sizes better than we did in the different styles. You’re a real one! Ty
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January 2023 by Crystal D
They were super busy, and I was very impressed with how staff was attentive to everyone in the store's needs..and wow, what hustle ? I would definitely recommend this store if in Seattle!!
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January 2023 by Christina Crisanto
I came in to find my size for my very first Dr.Marten boots and ASH was super helpful. I was looking at the black 1460 boot for either the food service or the classic. Ash talked me through my decision for my lifestyle. I usually wear the 7 shoe but Ash brought out both 6 and 7. Ash told me how they’re supposed to feel and even let me look at old boots to see the way the break in. Ash also suggested that I walk around the store to see how they feel. When I looked at a burgundy boot with ribbon laces, Ash actually took new laces and laced them on the black boot so I can see it in the color I wanted. Ash was the best!
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December 2022 by Stephanie Willis
I don't often leave bad reviews but this was one of the worst shopping experiences I've ever had. I bought the shoes I wanted but the sales person was giving their opinion about everything I wanted. I said I wanted a larger size, they argued that they'll stretch out. I said I wanted larger socks, they argued that I shouldn't get them. Keep in mind I never asked for an opinion. Not once. I know what I like and I only needed to try them on. Happy with my boots but very unhappy with the experience.
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December 2022 by shanoah garcia
Good quality and super comfortable but when you order online the only way to exchange the shoes is to ship them back. Wait for them to get the shoes and then rebuy them. Which sucks when you bought them as a gift, now they won't be here on time and the black Fridays are long gone. I wish there was a way to return online orders to a store.
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December 2022 by arlo rutar
I went to this location in the hopes of simply grabbing a pair of ribbon laces, but got distracted by the bags. Right before I was about to pull the plug on a mini backpack, Edith (a literal angel) asked if I’d seen the heart bag—a bag I’ve been in search of for LITERAL years, but they keep selling out. She went out of her way to double check the stock room and found me the last heart bag they had in stock. She even mentioned that they’d gotten four in that weekend and the other three had sold the previous day. I’ve never felt so lucky. I have my dream bag now, and it’s all thanks to the amazing customer service from Edith. I’ve been to this location a handful of times and every time the staff have gone above and beyond to help me find exactly what I was looking for, so this heart bag experience wasn’t a rarity, but it certainly felt special. Basically like being invited to buy a Birkin but for alt people lol. I love this store and this staff and this brand. if you’re in the area, stop in and check it out!
