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June 2023 by Steven G
Karla was kind and patient and really helped me out! Highly recommend her and this company!
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May 2023 by Micah Hogan
Wasted my time by selling me a policy and immediately cancelling policy several days later, then never refunding my money charged over 3 transactions totaling ~$1700. Take your business elsewhere
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March 2023 by Jonathan Caples (Jon)
I’ve been patronizing Thury Foster & his office since the late 1990s.While I’ve never filled an insurance claim, the team’s never failed to assure I’m insured, vehicles and homes. I’m not going to “fix” what’s always worked.
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March 2023 by dylan majerus
Great customer service!
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March 2023 by Old Grey Biker
I was with another carrier known nationwide (hint) and was able to cut my cost substantially - thanks
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March 2023 by Isaiah Norby
Karla saved me over $60 on my insurance by switching to State Farm!
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March 2023 by Mareen Katzer
Working with Karla at the Thury Foster office has been nothing but perfection! She is extremely professional and is always willing to help you quickly obtain what you need. I would love to work with her on all of my insurance needs!
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March 2023 by Sam
The best. Attentive and great service.
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March 2023 by Pat Llanos
We switched to State Farm recently. Karla made it so clear and easy. Not only is the plan better for our home and autos, our rates have dropped! Big thumbs up for Karla!
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March 2023 by cathy o'neil
Karla Shropshire was very helpful in combining all of our insurance and getting us better coverage at a lower price. I highly recommend her, she is professional, personable and efficient. Thank you
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March 2023 by Ruta Sevo
This office has been a blessing in responding to several needs related to car insurance, and renter's insurance. Fast and extremely competent. Communicate immediately. They have turned several bad situations into a quick problem-solving discussion that led to satisfactory resolutions. I highly recommend this office.
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March 2023 by Tony D'Oporto
Karla has been fantastic! Very helpful.
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March 2023 by Hannah Gordon
I have had a wonderful experience with State Farm and especially in communications with Karla who is incredibly prompt, professional, and helpful with all of her emails! Thank you Karla! You are amazing!
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March 2023 by Taylor Newby
This State Farm office has been a terrible experience. Karla Shropshire is rude and unprofessional and frankly, does not know how to do her job. I do not recommend this office to anyone. Please see my reasoning below:My husband and I moved to Seattle in June 2022. We have been state farm customers since we were 16 years old. We immediately knew we wanted to remain with the company, given the amazing service they have provided us over the years. We searched the area for local State Farm agents and found Thury Foster. We reached out to his office letting them know what we were looking for and were put in contact with Karla L Shropshire. She quoted us astronomical quotes for both of our vehicles insurance and could not explain why the prices were so high. (We both have older vehicles and no accidents!) Additionally, she quoted us 3 different prices. One over the phone, one via email, and then put an entire different price on our apps (the way we pay our insurance). When we called to speak with her about it I explained how upset I was and she told me she didn't think I should talk to her at that time since I was upset and she hung up on me!!! I asked to speak with Thury multiple times hoping he would be more knowledgable about our rates (I just wanted someone who could explain why they were so high and why were were getting different numbers sent to us across all platforms) and I was never put in touch with him. We eventually came to find out she had removed the discounts on our policies! The other major problem we have had with our services here (or rather, lack of) is we asked for our personal articles policy to be transferred with our auto policies when we moved. Karla did not like this since she had to write a new policy. We asked for this personal articles policy in June/July when we moved and were not given one until October!!! When I spoke with my old State Farm agent he was shocked to hear what a bad experience I have had. He even personally spoke with her on the phone, on my behalf, to try to understand things for me and get them straightened out and then called me and recommended a better agent in the Seattle area so that I would not have to work with her. Setting everything up/transferring policies should be the easiest part of this process, so I shutter at the thought of what I would have to go through should we actually have to file a claim and need their help at this office. I am currently in the process of moving my business to a higher rated, more competent office in the Seattle area and will be thrilled to be done doing business here. 0/10 do not recommend. Attaching a photo of just one of the condescending emails she has sent me.
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March 2023 by Monica Gunderson
Karla, the person that I talked to, was very helpfull. She explained things & answered my questions perfectly. Very professional. Highly recommend
