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November 2022 by Google user
I went to Tom James Co. with high hopes and was, to be completely honest, very disappointed by the time I ended the relationship. In brief summary with credit where credit is due: I had a 3-piece suit made and was very happy with the initial consult. Very friendly staff that seemed knowledgable enough. I picked my fabric and was told that it was in stock and, even though not a normal fabric for a suit it would be doable. A bit later I received a phone call and was told that the fabric was actually not in stock and if I still wanted to use it it would delay my suit quite a long time. OK, not the end of the world, we discussed other options and I picked a different fabric. At this point the process was already behind by a few weeks. I had extras added to the suit, surgeons cuffs among other things, and was told the process needed to get them correctly done. Basically the button holes for the cuffs wouldn't (and shouldn't) be added until the length of the sleeve is correct because it is much harder to alter sleeve length with working button holes. The time came for the fitting and the button holes had already been added. Luckily they were close enough to the right length that issue was avoided with minor alterations but this was another red flag regarding quality assurance. I'll skip over the issues I had with the custom made shirts to save space and time... but will note that the mailed one of the shirts to me after alterations and mailed it to a completely wrong address and I never received it.. On to the top coat I ordered next. I ordered a top coat in a wonderful fabric and when the coat finally arrived I was sent a photo.. It was a completely different fabric. I told my clothier that it wasn't the fabric we had settled on and was told, \\\"It is, trust me\\\". I asked for a close up photo of the fabric and compared it to the photos of the fabric I had chosen, they were completely different. I was again told the fabric is correct and I need to see it in person. When I came to pick up the coat I was then told that I was indeed correct, it was the wrong fabric, and there had been a mix up. My clothier was told that the fabric we picked out was not available so, WITHOUT CONTACTING ME, they simply picked another fabric and had the coat made... I told them I would not be accepting the coat as it was in no way even close to the fabric I had picked. It would have been a very easy fix to call, explain that the fabric we chose couldn't be used, set up an appointment to pick a new fabric, and have the coat finished. This wasn't done and I couldn't believe it. At this point I decided that the Tom James Co. was not the tailoring company for me.
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December 2021 by Matthew Wiley
I went to Tom James Co. with high hopes and was, to be completely honest, very disappointed by the time I ended the relationship. In brief summary with credit where credit is due: I had a 3-piece suit made and was very happy with the initial consult. Very friendly staff that seemed knowledgable enough. I picked my fabric and was told that it was in stock and, even though not a normal fabric for a suit it would be doable. A bit later I received a phone call and was told that the fabric was actually not in stock and if I still wanted to use it it would delay my suit quite a long time. OK, not the end of the world, we discussed other options and I picked a different fabric. At this point the process was already behind by a few weeks. I had extras added to the suit, surgeons cuffs among other things, and was told the process needed to get them correctly done. Basically the button holes for the cuffs wouldn't (and shouldn't) be added until the length of the sleeve is correct because it is much harder to alter sleeve length with working button holes. The time came for the fitting and the button holes had already been added. Luckily they were close enough to the right length that issue was avoided with minor alterations but this was another red flag regarding quality assurance.I'll skip over the issues I had with the custom made shirts to save space and time... but will note that the mailed one of the shirts to me after alterations and mailed it to a completely wrong address and I never received it.. On to the top coat I ordered next.I ordered a top coat in a wonderful fabric and when the coat finally arrived I was sent a photo.. It was a completely different fabric. I told my clothier that it wasn't the fabric we had settled on and was told, "It is, trust me". I asked for a close up photo of the fabric and compared it to the photos of the fabric I had chosen, they were completely different. I was again told the fabric is correct and I need to see it in person. When I came to pick up the coat I was then told that I was indeed correct, it was the wrong fabric, and there had been a mix up. My clothier was told that the fabric we picked out was not available so, WITHOUT CONTACTING ME, they simply picked another fabric and had the coat made... I told them I would not be accepting the coat as it was in no way even close to the fabric I had picked. It would have been a very easy fix to call, explain that the fabric we chose couldn't be used, set up an appointment to pick a new fabric, and have the coat finished. This wasn't done and I couldn't believe it. At this point I decided that the Tom James Co. was not the tailoring company for me.
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November 2021 by Jeff Keefe
I couldn't be happier with the custom made suits from Tom James. Abe is knowledgeable and courteous. He took the time to go over any and all questions, was respectful of my time and i would highly recommend him for anyone in the Minneapolis area.
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September 2021 by Sean Hunt
I purchased a package and had to have the jackets tailored again on my own. The pants were all terrible and have since been thrown away. Recently I was contacted again for another purchase and when I explained my issue I did not receive any sort of help to send everything back. It has been a while since the purchase and the contact revived my thoughts on the whole matter. I still need to fix two shirts that came without buttons.
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August 2021 by Kelly Lusk Brown
My husband always has his suits made by Tom James. His rep, Jason Porter, is amazing. He knows him so well. When my nephew got engaged it was a no brainer to have suits made for the boys. OMG, Jason knew exactly how to style the boys. They looked so handsome. Thank you so much.
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July 2021 by Jon Bye
I have enjoyed my Tom James gear for years now. it is so convenient and fun to have my concierge show up to my office and get me dialed in. Always fresh nd fun fabrics to choose from and never a hard sell. I know they will keep me suited up for years to come.
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June 2021 by Mike Fitch
Very disappointed with my rep Tim Hunt and the Tom James Company. Ordered my clothes back in 2019, paid for them in early 2020 and still don’t have my clothes. I been calling and emailing Tim and the company and have yet to receive a reply.
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October 2020 by Michael Kuehner
This is great company I’ve been working with them for over 25 years Dan Hook is the most professional sales representative I’ve ever worked with in the clothing industry Tom James comes to my office takes all my measurements helps me overcome my lack of style and politely guides me in the correct direction
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October 2020 by Consuelo Keyes
Great collection of custom and clothes. I love this place.
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July 2020 by Michael Lappano
Going on 15 years with Tom James and still loving everything I get!!!!
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November 2019 by rahsaan freeman
My experience with Dan Hook and Tom James is always great. Dan always provides great service and the delivered product is second to none. I highly recommend Dan's service to anyone looking to build up their suit game.
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October 2019 by Daniel Kyler
Dan Hook is a super representative. He is proactive and looking down the road in terms of what I need in my wardrobe, what may need replaced and has a good eye for fashion and color. I very much recommend him. In addition, the line of clothes from Tom James Company is very good. Tailoring is super and touch up, or correction, undertaken immediately as needed. The "come to you" approach has worked exceptionally for me for close to 20 years.
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October 2019 by Justin Cykler
Fantastic custom clothes with top-end service.
