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November 2023 by Haelee B.
I came here to look at what was wrong with my brakes and check engine light and ended up paying almost $500 just for the inspection. I ended up going to a different shop that did my inspection for free and was able to fix my brakes for 40% less than what this placed was going to charge. I highly encourage people to look at other shops for price checks.
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November 2023 by Parrish Hammer
The owner Kandie has a great crew! She cares about her customers, and we get that same feeling and level of attention from her crew. They take care of our entire fleet and when were in a pinch with a vehicle they help us diagnose and resolve the problem as quickly as is reasonably possible. They are professional and informative when explaining a problem and making recommendations. This is a great local business and I highly recommend Tom's Automotive.
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October 2023 by Leslie And Jonathan
The process from estimate to work being done to payment was smooth, quick, and easy. Everyone I dealt with was professional and personable. I needed more work done than I expected but was guided through the process with frequent communication about must-have fixes. We’ll be bringing our car back for ongoing maintenance.Services: Air & cabin filter replacement
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October 2023 by Margo Van Bockel
They fixed my car fast and before my appointment date. They were very honest and saved me $500. I love Tom's automotiveService: Electrical repair
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September 2023 by Paula Kennedy
I met Kandie through a West Seattle Chamber event and I love supporting Chamber members. When I first walked into the office with no appointment, I was greeted by Kandie who immediately recognized me.I LOVED how CLEAN and professional the front office area was! How many auto shops can you say that about!They were booked two weeks out just to diagnose, but they fit me into their schedule for the test and then gave me a very thorough and not pushy run down on what my car needed, and then completed the work sooner than anticipated.My Mini is running smooth again and got a lot of other maintenance items done that I've put off way too long.Thank you team!
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September 2023 by Sequoia Rolfes-Haase
You know how you live in a big city, and people tell you to be careful, and you need work done on your car, but you don't know any good mechanics, and so you ask all your friends, and they don't know any either? So you spend hours looking at online reviews, and thinking Oh but maybe these aren't real or true for me? Just go here. Small shop, kind and helpful people. Thanks guys!
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September 2023 by Darlene Hartman
My son and I have taken our vehicles to Tom’s Automotive for the past couple of years. They are thorough, and stick to the estimates, while also checking for other items that may need attention. We will continue to take our vehicles to Tom’s!Services: General repairs & maintenance
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August 2023 by Tim Aidlin
I was able to get in there so quickly today. I had to wait 10 minutes, from calling for an appointment, but the wait was primarily because he was being very kind and thorough with another customer on the phone who had a whole lot of questions.While waiting, the person at the desk was super-friendly and we chatted and all was good.I had was a check-engine-light alert because I forgot my gas cap at 711. They cleared it in what seemed like 4 minutes, and all super-nice the whole time. The technician was even pleasantly steadfast about checking my oil for me.Total thumbs up. Another great experience here.Service: General repairs & maintenance
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August 2023 by Colin Tobias
John took the time to quickly run a diagnostic test on my car when they could not fit me in and found the problem and quickly fixed. I could not be more positive on my experience! Will be going to Tom's for all my car needs.Service: Auto engine diagnostic
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August 2023 by Ted S.
This place i a huge ripoff. There're liars and every time I've gone in there I feel they ripped me off. Last week i went to have a bulb replaced on my car. It took maybe 20 minutes unfortunately there was another issue with the ballast so i replaced the ballast and wanted them to replace the bulb. This time they told me that the fender had to come off in order to replace the bulb. That's funny because they didn't have to do that last week. Just another way to squeeze more money out of me. Think twice before going into this business.
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July 2023 by Jayelle ..
I called for a quote for an easy service, it just happens that this place was down the street from me and had great reviews so I figured I would give them a call. I was quoted double the amount and only have drop off service. Even for an hour service? A drop off? No thanks. Save your money and your time somewhere else.Edit: I was quoted $187 for an oil change, I went somewhere else and paid $81 which is normally around the amount I pay for. I can't imagine the quotes on other services if an oil change is almost $200.
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June 2023 by Ted H
I don't often have good things to say about auto repair, but this is an exception. I brought a Mini Cooper to Tom's Auto, and to be honest I was a little worried because of the specialty nature of some of the parts and tools. My Mini hasn't ever seen a mechanic that wasn't at the Mini dealership. I couldn't have been more wrong and regret not trying them sooner! They diagnosed the issue with my Mini and were able to fix it quickly. Best part was they were ahead of schedule and under budget. Seriously... who can say that? I am a convert! This is my new shop.Services: Air & cabin filter replacement
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June 2023 by Keven Fisher
We came into Seattle and had an issue with the car. We went to Toms and they did not have any openings. The amazing gentleman, John, said he would take a look to see what might be wrong so we would at least have an idea. He looked under it in the parking lot and found that a plastic shroud had fallen down. He pulled it in and fixed it for us.Amazing customer service!!!!!!!Thank you
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June 2023 by Jen Huntley
Amazing! Subaru battery died on the ferry, so wanted to get it checked out. John took took me in on a moment’s notice, checked all indicators, cleaned the connections, checked the oil and sent me on my way in about 10 minutes. Friendly, respectful, professional, fast and spotless bathroom. What else to say? Will be back
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June 2023 by Miranda Harris Hamlin
I am a for-lifer now! My cars check engine light popped on so i called up Tom's and though they didn't have appointments available for a few weeks they said I could come by and have the code read to figure out the issue. John scanned my car and was so helpful walking me through the error codes and how they could be fixed and next steps. Ultimately he cleared the warning lights and said to give him a call if they pop back up. As someone who knows nothing about cars I really appreciated how John walked me through what things meant and didn't pressure me into any repairs. John was so helpful and lovely and I will absolutely be coming back here for the rest of my life now. I wish I could give 10 stars. Thank you!!
