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November 2023 by Raditya Tantra
Had a pleasant and seamless experience renting a van here. Location is great to pick up from if moving to Seattle. Owner is friendly and made renting experience enjoyable (she also has a cute dog!). Will rent from here again if I need to move large items.
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November 2023 by Patrick Pollard
Made a reservation in advance and then told the vehicle reserved for wasn't available.Note: othe r vehicles were not available at time of reservation so reservation was made for an available vehicle.Used Budget instead / customer service was 10X better.
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November 2023 by Todd Swift
This is literally the most friendly U Haul I have been to in my entire life. The check in/check out process was super easy!
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September 2023 by Christy Ewing
Outstanding service from Ms. April; helped us find boxes and wrapping as well as warning us that our reservation would elapse. Can't say enough good things about how this U-Haul is run with help and kindness. Takes a good staff and manager; and Jasper (the dog) is a major plus! Use them when you can; you'll leave with a smile on your face---
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September 2023 by Evan Lynn
Needed a rental car quick, and they made it super seamless and easy. Very nice
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September 2023 by Bryan Melland
Christian (and Jenna) were super helpful and nice despite an issue I caused
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July 2023 by Trisha S.
This facility deserves ZERO STARS. I booked a reservation over the phone and called to confirm all of the details ahead of time. My husband was flying in for a business trip and needed to pick up a van before regular business hours. We set the time for 6 am and I was told he could come any time after 6 to grab the keys in a drop off box before they opened. They arrived around 7am and were told upon arrival that they were "van hoarders" because they did not arrive at 6. NEVER was I told they had a one hour window!! We had reserved with a credit card but the extremely rude woman told them the van was gone and they were out of luck. This is not acceptable in any way to treat valuable customers like this. This policy was not disclosed and someone should be held accountable for this. WHATEVER YOU DO PICK ANOTHER LOCATION TO RENT FROM!!!! This was one of the worst customer service experiences we have ever had.
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July 2023 by Trevor S.
If I could give 0 stars I would. Pick any other storage / U-Haul in Seattle area. This place WILL NOT reserve your U-Haul even if you PAY AND RESERVE days before. They will literally give it away an hour before your arrival. We reserved a van and showed up at 7AM. She told us she gave it away "because she can" even though we had it reserved and drove an hour to get it. She said quote on quote "It's my rules and customers like you guys are HOARDERS thinking you can reserve a truck". (Whatever that means...). We tried to understand what she meant and told her we never were notified this and she said "I don't follow U-Haul I follow my rules". I asked her why and she said "this area is super sketchy so I want to get rid of my vans as fast as possible" (WTF?!). She had no solution and basically told us to F off, we ultimately went to a different rental company. Once again this site is very vocal about not following U-Haul policy and "make their own rules". I don't have her name but terrible person with terrible view on business and hates customers. BEWARE. Hope U-Haul checks it out as this woman / location is destroying the brand.
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July 2023 by Claire Snorsky
Absolutely amazing service! April (& her sweet pup Jasper) ensured the process was smooth and seamless. I was in and out of there in 10 minutes. Will be referring and only using this U-Haul location in the future!
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June 2023 by Susie Howard
Excellent service, the van my friend rented was practically brand new and had all the bells & whistles.
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November 2022 by Ant
Confirmed twice that my van would be staged for me after hours. Flew in from Texas just to arrive to no staged van ?. I see why I left Seattle.
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October 2022 by Ryan M.
NICEST PEOPLE EVER and they genuinely care. I rented a trailer from a completely different location for a long move to CA and on my move I got in a car accident and I had to head back to Seattle to repair it. I couldn't get the trailer off my car by myself and after calling they were nice enough to let me bring it over and they unhitched it and stored it for me while my car was in the repair shop. Not to mention this was all within 20 minutes of me randomly calling them asking for this favor, which they by no means had to help with. Don't know what I would've done without them!
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August 2022 by Noe Barba
Great customer service!There was an incident with the people ahead of me that took awhile to resolve and the front desk was so helpful and super nice, she didn't let it ruin her upbeat attitude! She took care of my reservation with no problem ?
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August 2022 by Tarrance Isaac
DO NOT COME HERE. If you want to get charged for empty vehicles (because the homeless are siphoning gas) which is probably going to be an additional $80-$100 charge. Avoid this place. They've done nothing to help or fix this problem and the customers shouldn't be forced to pay for stolen gas.
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July 2022 by naincy bordia
The price for packing materials like boxes, tapes and wraps is almost double compared to the UHaul website. Order online unless necessary.