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February 2024 by Chelle Allen
Adam rocks!
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January 2024 by TheErik249
I'm glad I picked UHAUL.
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January 2024 by Sean D
Had an overall great experience. The gal behind the front desk was very helpful, and her lil dog was a real crowd pleaser! The assistant who attached the trailer for me when I picked up and dropped off was incredibly polite and very professional. Having been there several times prior, this was by far my best experience. Your staff is doing it right!
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December 2023 by Michelle Caldwell
Quick response from the team always friendly and helpful. Checking in the truck was quick and easy the young man that checked it in when he was finished he went over everything and asked if that is what I saw as well after agreeing he double checked all my information and finalized my bill he emailed me the receipt and also offer a paper copy as well I declined the paper and we thanked each other till next time if needed.?
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November 2023 by Sarah Powers
This place was awesome, the manager is really helpful and made up for having to come pick up a trailer here that was originally scheduled for the store on Rainer.
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November 2023 by marioinseattle
Great customer service and prompt service. Took care of what I needed to do. Assistant manager lady was Amazing
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October 2023 by Lauren R.
We have tried to reserve a U-Haul here two years in a row and let's just say we should have learned our lesson the first time. The first time, they simply do not have the size truck we reserved. No notice. The second time, come move out day we go to the office 30 minutes early and guess what? They have LOST the keys to the truck we reserved. How can you lose keys when you run a U-Haul rental service? Again, no notice or anything. Literally wasted an hour+ of our time. The level of incompetence is so real. Do not waste your time here. I don't think they realize these are actual people making reservations and planning their lives on what should be a very simple reservation system. I have not had this issue at any other U-Haul location. We're not just picking up a U-Haul truck for fun, we literally have to have this to MOVE. Our lease is up, we can't just hang out for a week waiting for U-Haul to get their stuff together. I do not know how management continues to stay in business, honestly.
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September 2023 by Juan Salazar
After a long weekend hauling a car over the pass on a trailer we arrived about 45 minutes after closing on 9/26. The gentleman there took care of us without a mention of being closed or on his own or busy moving other trucks. He just greeted us with a smile and took care of us.
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September 2023 by charles izzi
I wish i knew the name of the lady servicing us on 8/19/23 at 6:00pm because she was incredibly helpful. We had just cancelled our moving service after they arrived and told us it would be 3x the original estimate so our reservation was very last minute, but she helped us with everything. She advised us on truck size and accessories without prompting and got on the phone to solve the issue of no tow trailer availability.
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September 2023 by Kylan Kendrick
This is literally the worst U-Haul location I've ever experienced! I live in west Seattle and I just can't use this location anymore. Firstly I have now tried to refill my propane tank at this location 5 times and every single time I come in the people sitting at their desks tell me they just ran out of propane but there will be propane in the morning... I work in the morning so I don't have time to come in at that time... I highly doubt that every single day they are running out of propane right before I come in!Secondly, this location never ever answers the phone! You will never get through to them regardless of what time of day or day of the month it is. Thirdly, the evening staff does not want to help customers... everything is a chore to them. This location lacks management big time! The owner needs to figure out why this location is so broken. You're better off going to one of the locations in south Seattle, trust me!
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September 2023 by Jessica Connor
I’ve made multiple reservations for storage units and UBox at this location and when I show up nothing is ready. They don’t even support UBox but no one called to tell me.
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August 2023 by Kylan K.
This is literally the worst U-Haul location I've ever experienced! I live in west Seattle and I just can't use this location anymore. Firstly I have now tried to refill my propane tank at this location 5 times and every single time I come in the people sitting at their desks tell me they just ran out of propane but there will be propane in the morning... I work in the morning so I don't have time to come in at that time... I highly doubt that every single day they are running out of propane right before I come in! Secondly, this location never ever answers the phone! You will never get through to them regardless of what time of day or day of the month it is. Thirdly, the evening staff does not want to help customers... everything is a chore to them. This location lacks management big time! The owner needs to figure out why this location is so broken. You're better off going to one of the locations in south Seattle, trust me!
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July 2023 by Gregory DElia
I had a really great experience! Customer service was ready, considerate and friendly. I grabbed the APP and found it easy to use and reference for my rental details. There have been many changes since my last time renting from Uhaul. Many changes which I find improvements for customer service and convenience. Thank you.
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April 2023 by Eric Judy
Be cautious with these guys. They will get you in and then raise your rent. Who wants to then spend the time to move out and find a new space? Easier to just pay them more money. This is an evil tactic. Too many businesses using inflation as a scam to take your money.
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April 2023 by Dave B.
Limited supply of boxes. Always out of propane!! truck rental seem to go fairly smoothly
