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January 2024 by Maria Reyna
Great customer service!!Thank you
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November 2023 by A B
Staff over charges and misreports gasoline level if you get upset because they take forever to acknowledged you. A spiteful staff member that took 15 -20 minutes to acknowledge me misreported the gasoline content in response to me say that I was leaving and declined to move the truck where he wanted. I said he could do it as I was leaving. Also I never asked for or wanted safemove and I called immediately when I noticed it on the receipt and the manager said they would remove it yet they never did. So 45$ charge for that 20$ charge for fueling and 32$ for fuel. What a rip off this is the only location I have ever had issues with I suggest never going here.
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October 2023 by Matt C.
B S!!! They wanted me to agree, repeatedly, to a minimum charge of $60 if I used my debit card on a 5' x 8' trailer rental for $18.95 as how it was reserved. Why was this!!!??? He said he got this complaint all the time mentioning the word "deposit" and finally offered to run my debit as a credit and it went through at the 18.95 reserved price. If he got this complaint all the time, then why did he have me attempt to have me agree with the $60 debit minumum repeatedly mentioning the word "deposit"? This location is a total SCAM!!! This comment will be copied to every single site I can think of that rates this site.
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October 2023 by Sean Prendergast
Sugar, who I believe is the owner of this location, was an absolute delight and made the stressful process of moving as easy as possible for us. We had a U-Box shipped to this location from Boston, and everything was ready for us on arrival, and they even were able to adjust the reservation of the pickup truck on the fly to help make our day go easier. We will certainly be back to this location next time we move!
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September 2023 by Kimberly Kirchstein
Second time (many months apart) I’ve gone in to get someone’s attention for the propane tank filling station, to be told it is out of order. Please, then, put a sign that says it’s out of order. Also the buzzer at the pump doesn’t alert anyone, and the clerk inside was wearing air pods, so he wouldn’t hear anything.
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August 2023 by Orrin Lebrew
Waited 1 hour and 40, minutes just to speak to someone about my reservation for that day. Then waited and additional 30 minutes until I received my 2 U-Haul containers. Understaffed and it seemssome employees were not well trained. Very bad experience!
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July 2023 by Aaron
The general manager is extremely helpful and friendly. The truck selection is good. And they don't try to tack on superfluous charges like the Rainier Ave S branch.
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July 2023 by Jonathon Royer
John and his team are great! Super friendly and very quick getting us on our way! He’s the only one that is open at 7 AM and that was a major factor for us getting our truck and getting on our way. We had a long day ahead and glad we could start it early!!
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May 2023 by Robert Gladstein
I spent a lot of time filling out all the paperwork online. I was asked 5 times online if I want insurance. I uploaded my drivers license. When I got to the Uhaul store I had to go through all of this again and was asked 5 times if I wanted insurance. I find this very annoying and not cool. Wasting my time. Don't make me fill things out online if I have to do it in the store.The van was very difficult to start. I had to shake the key in and out every time. One time it took over a minute and was only hoping I could get the van started. Most people may not be able to do this leaving them stranded.
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May 2023 by Scott Hannah
Don't bother trying to get propane here. They have a non-working "ring bell at the pump for service" button that doesn't work. They know about it, they just don't care. They also don't post at the pump if they're out or if "they're not pumping until the morning." (?) What a waste of time, and not the first either. Look elsewhere.
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May 2023 by Racquel De Vera
We have often rented pick up trucks from the Seattle MLK location with no problem. I recently rented a truck and returned it one hr before its due for return. We return the truck and gave the key to the male staff behind the counter. So we left the located with good faith.The next day, a gentleman called me angrily with unprofessional tone and plainly accused that I never returned the truck.? After few minutes I got notice receipt of truck return, but never got a call from them for apology. The experience was terrifying! I will NEVER trust this place & will NOT rent from this place ever again!
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May 2023 by Aaron Thomas
To everyone reading this...avoid this location. They marked my return date an hour after I returned the keys, which put it passed my schedule rental period. This allowed them to double charge me.I'll be marking a dispute with my CC, but do everything in your power to avoid this location. If you HAVE to use it because it's close, document everything. Listen to everything the mumbling/rude/incompetent employees tell you. Absolutely insane, an actual scam.
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May 2023 by Joseand Gevenny
Very friendly personnel. Was having issues with a different uhaul location but they help square everything away and make things work for me. Thanks for everything!
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April 2023 by Sheeraz Ahmad
They need to train employees beforehand. The person who attended us was trying but struggled a lot with the system and it took us 45 minutes just to pickup a reserved vehicle.
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March 2023 by George Edwards
Recently rented a van and rates changed drastically being done in person and then doing them online. Before returning the van, I called the customer service and asked of they offer military discounts or discounts for veterans. Customer service personnel stated they do and to contact the location I picked it up at to apply the discount. So I called othello uhaul and the initial response of, "not from my knowledge." So I kindly ask the person if he can verify his response by asking a Manager or supervisor. His next response was, "for the year and half I've been here. I've never seen him offer or give military discounts" . So NOW you know for sure your store doesn't and you are the manager that I asked if you for verification? All of a sudden and then he decides to hang up on me.... customer service - 0 if i could rate them. And for being military friendly, complete lie
