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December 2023 by mark evans
Dulcie is an amazing loan officer. Having known and worked with her for the past couple years I’m confident in her abilities to provide the best service and product. She’s communicative and always takes the time to explain why and where we are in the process. I highly recommend reaching out to her for your next mortgage!!
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November 2023 by Mike E.
Update on Fraud that occurred internally at the Umpqua Auburn Wa. branch. Total mismanagement of security. I do not usually write reviews like this. However this experience is absolutely insane. We put our money in banks to be secure, we trust that they have policies and procedures in place to protect our money. I fully understand that cyber/online fraud is happening at an alarming rate. I do know that people make mistakes at times and am usually accepting and more than happy to work with people. A thief walked into this branch with a drivers license not assigned to my account and without the teller checking for STANDARD policy identification verification (drivers license/atm card) was able to withdrawal money from my account. Not only did the teller allow money to be withdrawn but more than what was in the account creating an overdraft fee! I put up my first review and a day and a half later I received a call from the Umpqua community outreach manager Manny Maldanado. He was kind enough yet imho under the circumstances at times sounded a bit curt. He explained the the individual made a second attempt the next day to withdrawl more money from my account but the teller called authorities. Yay yet our laws do not police to chase or engage so the culprit got away. I spent near 6 hours of my time on the phone, driving to my local branch twice and had no way to pay anyone, accept wire transfers, get cash out etc. Total inconvenience and waste of my time losing hours that should have been spent running my business. I asked that Umpqua take this into consideration and said "You know some kind of compensation for my wasted time, stress and loss of ability to transact would be nice, maybe a gift certificate etc" Thats what I would have done as a business owner, when you make mistakes you do the right thing. He checked with upper management, called me back and said "nothing we can do" Wow not how you do business, treat your customer. You are an institution that is supposed to protect people's money and trust in you. I guess they are going to provide further training for their employee and that is supposed to be good enough. Completely disgusted with their response, policies and lack of training that would allow a teller to manage people's money this way. GO TO A REAL BANK THAT CARES AND DOES THE RIGHT THING BY THEIR CUSTOMERS! Maybe a story for JESSE JONES KING 5 NEWS
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July 2023 by Leesa N.
I love the SLU Umpqua Branch! Beautiful, welcoming building and wonderful staff (thank you Decontee for your individual, undivided attention to our banking needs). I highly recommend!
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June 2023 by Megan Anne Barnes
Well deserved 5 stars! My buyers loan process was easy and rock solid, all due to Dulcie's years of experience and knowledge. Early on in the per-qualification process, Dulcie was thorough with the buyer, underwriting was a breeze and closing a success! I've been selling Real Estate for 20 years and can recognize a true, hard working professional and appreciate this presence in our industry!Megan A Barnes/Windermere Real Estate Whatcom Inc
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May 2023 by Akiko Sakurai
I highly recommend Dulcie as a loan officer to anyone who is considering buying or refinancing a house.Dulcie made my home buying AND refinancing process a breeze. She is an expert, and her years of experience in the industry truly shows.She has integrity, and looks out for her clients' interests, and always gives fair and sound advice, even when it's not in her best interest.Dulcie is responsive, thorough, and fast. She leverages her relationships in different areas to expedite the process.She also takes the time to explain the complex nature of the mortgage process to those who have very little knowledge (like I was the first time.Dulcie is also simply a genuinely nice person and you will enjoy working with her!
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March 2023 by Jialin Liu
Dulcie at Umpqua Bank is the best! She is super helpful and I recommend her if you are struggle for a residential mortgage loan!
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March 2023 by Allison Merkley
Dulcie has been prompt, thorough, and professional throughout our experience. We highly recommend her to those looking for a local banker.
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March 2023 by Lynn Valentino
Dulcie is incredible at her job. She always goes above and beyond when giving getting a great rate. She is very knowledgeable at her expertise whenever giving an advice. You will not regret picking her!
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March 2023 by Naruga Kuruga
Very communicative and helpful. We secured a good rate
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December 2022 by Eric G.
I moved my accounts here after a horrible experience with Chase. My banker is amazing and embodies customer service. Highly recommend.
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March 2022 by Billy Brewer
Dulcie is a consummate professional and incredible at her job. She always goes above and beyond, and is umatched in her abilities to meet your needs and making a very stressful process seamless, straightforward and simple. You will regret not starting this process with Dulcie!
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March 2022 by Chris C Bowden
I have been working with Dulcie since 2012! She has worked with me for a recent refi and another loan and gave me updates every step of the way up unto completion. She is extremely knowledgeable, responsive, and is on your side %100. I highly recommend her and will be using her services in the future again.
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March 2022 by Mylon Mayer
Dulcie was amazing, she was responsive, patient, made sure everything made sense, and was truly with me every step of the way. She is so nice and made her self available countless times to help me through the process. I would highly recommend partnering with Dulcie if you’re looking to buy your first home like I did! Truly made it an incredible experience. Thanks Dulcie!
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March 2022 by Curtis Barrett
I have worked with Dulcie Patner over the years and appreciate her wisdom about rates, the market, my budget, and what's best for my family and me.Dulcie is local. Online banks try to entice people in my situation to use them, but I choose to work with Dulcie because she's been in the Seattle mortgage industry for almost 20 years. Dulcie is incredibly knowledgeable and knows what she is talking about. Whenever I have a question, she is always easy to reach.Highly recommended!
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March 2022 by Robert Albornoz, Jr.
Always a pleasure to work with Dulcie Patner. I am a repeat client. She is a true professional and there is no doubt that customer service is the driving force behind her success. When I heard rates were dropping, I was excited to partake in the opportunity to refinance and I sought Dulcie Patner’s help. I was anticipating beginning the process as immediately as possible and combined with her knowledge of this industry, reliable feel for the market and years of deep experience, it was an easy choice to reconnect with her again. I was able to close on a loan with additional benefits that only became available by following her advice on the timing and details of my individual situation. Dulcie Patner’s expertise in mortgage lending is unmatched.
