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September 2024 by Nathan Ward
Great company. The cheapest prices in the world! Go see their large warehouses in the USA
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February 2024 by David Long Jr
Going into the Queen Anne Umpqua Bank branch is always friendly.The staff are all polite and they remember peoples names.Great place. ???
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December 2022 by Asami H
I've been using Umpqua bank over 8 years and love all the branches. However, in this branch, there is this banker who is the slowest banker ever at Umpqua and can't really solve the problems. Somehow I always get service from this banker no one else so just having a bad luck I guess. I like other branches better just because of this banker. The banker is nice, just not good fit being a banker...
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July 2022 by JK M.
Horrible bank. I'm a neighbor and member of the community this bank is located in but won't do business here and you shouldn't either. I was just in this branch and found the manager and staff incredibly rude and completely unwilling to help. Umpqua pretends to be a community focused bank but they don't care about the neighbor they are in, only making money. I'm a credit union member also and they always live up to their commitment to the community they serve and seem to bend over backwards to be of help. Not Umpqua and not the management of this branch. Do your banking business someplace else. With a brand that cares about the community it's in.
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October 2020 by John Smith
Friendly service and a wide range of accounts.
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June 2020 by LT Willis
My experience with Umpqua's Seattle Queen Anne branch was dissatisfying and unpleasant. I previously paid off an account that was in collections with them; therefore, I thought I could resume service with the company once my debt was paid. Unfortunately, after opening another account, the account was soon closed and my deposit returned. They no longer wanted my service due to the previous charge off according to the results from the Background Investigation team, which the teller Michael informed me was the reason behind the closure of the new account. I had always heard that Umpqua was an upstanding and quality institution but I am saddened that after paying my debt I wasn't allowed to be a customer again. It's not the teller's fault, I am just surprised and disheartened about the outcome of the institution's decision.
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December 2019 by Steven Thompson
Friendly service and a wide range of accounts.
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November 2019 by Myriam Grow
Excellent customer service always! Great experience with a bank, they are in every detail!
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August 2019 by Keanu Reese
Great staff. Very friendly. They have great coffee inside!!!
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February 2019 by linda e.
The people at the Queen Anne branch are wonderful, however, the back-end of the company is not. I was following up on a letter I have received from the bank regarding my required distributions from a retirement account. Because after giving them my social security number my mother's maiden name, and my full birthdate, they couldn't tell me whether I had opted for automatic withdrawal of the distribution. A call to the local bank gave me the date my account matures, and you better believe I'm withdrawing all of it on that date. If this were the first headache I've had with them it would be one thing, but it's not.
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September 2018 by Alexandra S.
Bank of American Madison Park branch told one of my customers to whom I had written a check that my Umpqua account had a "hold" and no money in it. This was totally untrue and caused me to lose a customer. Umpqua - who's manager Travis answers the phone immediately - was very helpful and tried repeatedly to contact Bank of American on my behalf - with no luck. The customer service of Umpqua - both Queen Anne and Capitol Hill - has always been excellent and personal. I'm switching my Bof A account to Umpqua. Thank you Travis
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July 2017 by Sarah Renee
This was by far the best experience I've had with a bank and its staff. They genuinely cared about my needs and goals while personally contacting with me regarding important correspondence. In 15 years I have not been in a bank where I didn't feel like I was being at least partially 'sold to' or scammed for my money and business, save for this one. And free coffee ?☕️. Highly recommend.
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December 2016 by Sarah Watkins
This was by far the best experience I've had with a bank and its staff. They genuinely cared about my needs and goals while personally contacting with me regarding important correspondence. In 15 years I have not been in a bank where I didn't feel like I was being at least partially 'sold to' or scammed for my money and business, save for this one. And free coffee 😌☕ï¸. Highly recommend.
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November 2016 by Cici W.
Inexperience bankers and customer service folks ..but yes they are very friendly. Example: It took three days, 2 emails, and 2 calls for me to get online access after setting up a new account at the Queen Anne branch. My phone number was entered incorrectly in the system. The person that created the account said to contact them instead of calling the main number because he could resolve problems quicker. I called once and was not connect to the branch, so then I emailed him twice -- no reply. I called the main number and had to call back a second time because the update wasn't made on my first call. I don't need to go inside the bank -- so I do miss out on all the customize.. where everybody knows your name service and the cookies the other reviewers rave about.
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August 2016 by Kristin Rivas
Very friendly and they always provide dog treats for my husky!
