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February 2024 by Daniel Plainview
Pick up your phone! It’s 2:09 pm on Wednesday.
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June 2022 by Shafeena Chatur
Made it really difficult to get copies of prior statements. Don't ever bank here. Chase is 100000x better.
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December 2020 by Robin Mireles
Great bank
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November 2020 by Dan Allison
Actually one of the most helpful bank branches I have ever been to. They have a level of customer service that you don't find very often (like Nordstrom!).
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July 2020 by Jeff LeBrun
Avoid at all costs for mortgages, mortgage insurance and HELOCS. We were misled multiple times and overcharged for mortgage insurance we didn’t need. Office staff told us we had no choice but to come in person during COVID to close an account that couldn’t be closed over the phone. When we were there they said we couldn’t pay off the fees for closing a line of credit we’d never used unless we had an Umpqua bank account. Not the first time we’ve seen this routine with these guys. More difficult to close a line of credit than it is to ditch your cable TV or to quit a shady gym like LA Fitness. Possibly the next Wells Fargo scam in the making.
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June 2020 by Aaron McCarter
Umpqua has a lot of backward policies, but this review does not address Umpqua as a whole, only this branch. Customer Service tends to be friendly and the architecture is gorgeous. However, the manager will tell you misinformation to get you to sign up for an account, and will rush you. It's my own fault for not reading the terms and conditions carefully, but it leaves a bitter taste when you can't trust what was promised you. Will not do business here again, and do not recommend.
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November 2019 by Allison B.
Does this bank have only one teller at a time? I feel like every time I go there's only one person. It's the closest Umpqua so I don't really have a choice but to go here.
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October 2019 by Tim M.
Been with this bank when it was sterling savings and always had great service. Sense Umpqua took over , I have had nothing but issues and the last was two weeks ago when there bill pay did not make 3 payments and never even apologized . My Acct has been hacked 3 times, checks shipped to wrong address causing me to have to open a new Acct for the 3 rd time. I am done and switching banks this week. They are messed up
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May 2019 by John Storbeck
Deposited cash into my account and it wasn't available in my ledger. They are closed on weekends so I wasn't able to receive service or have access to my money, totally unacceptable. Will be closing account.
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February 2019 by Barbara L.
I love this bank. I was a BECU customer for years, and after my office in Ballard was broken into and my checks stolen, I opened an account here as a back up. And it was a huge difference from BECU. There were actual tellers, and if there was a problem, Sam was there to handle it. At BECU, I didn't feel like the employee's cared much about me, and there was high turnover, so I never spoke to the same person twice. Having a burglary had an upside, and that's Umpqua.
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May 2018 by Asha B Anthony
Real people. Friendly. And they've been helpful to me. I actually enjoy going to my Ballard branch. Nice to have my teller remember my name and greet me when I walk in. Feels kind of like a small town friendliness and trust.
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May 2018 by Steven Zingale
Very helpful and polite staff. Also has cookies as well as coffee which makes them awesome.
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December 2017 by Alex Follett
Very rude manger. Would never come to this branch again!
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November 2017 by JOPO CUANDOSON
It has cookies